BT Home Broadband Reviews

BT-what an absolute joke this company are.We have now been without broadband for 6 weeks and no reason from BT as to why this is. We have had promises made that it will be up and running again by various dates and surprise surprise the dates come and go and still no Internet. We will definitely be leaving them as their service is the poorest that we have ever received from anyone, and trying to speak to someone who actually knows what they're talking about is impossible. I would advise anyone to avoid using BT at all costs,they're the most expensive and the service they provide to their customers is worthy of a ZERO star rating.

This is just the second time I've joined BT in my life and I now remember why I stayed away for so long! Customer service is absolutely atrocious, I've been hung up on numerous times and spoken to terribly, even when it has supposedly been a manager, and reliability is poor as it often cuts out for periods at night. The speed is alright when its working, but other than that I will be cancelling as soon as I can and never going back. Whilst I was with Sky was probably my best broadband experience.

If I could zero scores for satisfaction, customer service and reliability I would. BT are by far and away the worst company I've had the misfortune to deal with. The fibre optic broadband is fast when it works. I've been with them for a year now and had 2 month long (or more) sagas caused by them, and customer service is terrible. Currently going to ombudsman since I haven't had service for a month.

The have almost double the industry average for complaints, and I'm surprised it's not higher. I almost feel sorry for the customer service employees, it isn't their fault the system they inhabit is so terrible. But they are regularly rude and unhelpful, so I don't really feel sorry for them.

I will never again give them any of my time or money.

Superfast BT Broadband is not worthy of its own name. You will be lucky if you receive half the advertised speed you payed for and even luckier if your BT hubs connection to the internet doesn't just drop out randomly, and can stay out for several minutes. Never use BT broadband and I never will again, just Terrible.

So many problems, have been told will be contacted within 24 hours so many times and they never have. Their customer support is non existent.

I would avoid at all costs, they couldnt get our phone connected for weeks. Then took longer to sort broadband despite calls and on-line chats. My wife and I have wasted so much time.

Have reported them to OFCOM over product miss-selling.

Consider other providers before BT, they are a broken company.

BT has been the most expensive, broadband provider, charging me a huge amount of money more than £50 per month for the service they agreed to provide on £37.00
The customer service has never been helpful.
I am leaving BT, as moving address and they are charging me an extra £32.00??? Unbelievable! I have never had a polite patient helpful customer adviser and really looking forward to leaving BT.

IF YOUR THINKING OF GETTING BT DO NOT!! Where do I start? From day 1 nothing has worked and have spent countless hours on the phone to them (most of the time on hold or speaking to an Indian with a script).. 1st engineer didnt show up, 2nd time they tell me there was a problem in the area so all engineers were cancelled, 3rd time they tell me the fault is outside and i dont need to be home for this engineer, turns out I did. Next day im charged £111 they told me I wasn't going to have to pay until my services are working and my activation had started so after losing 2 days money at work aswell as £111 for something I havent even used since I brought it a month ago, i decide to cancel to wich they tell me is going to cost £547 so im basically now currently paying £50 a month for something that doesnt work and never has.

BT ARE A JOKE

The worst company to deal with, appalling customer service. Staff that havent got a clue.
2 months to get a line and the 3 months to fail to port a number and then say you need to wait again!!! and they dont care!! speak to them and its different every time.
If you are a business DO NOT go with BT, they will loose you customers, orders and Buisness. If you are with BT good luck!!

ITS SO BAD ITS FUGGING BS , I CANT EVEN PLAY ROBLOX BRUH ....

Great when it works but when you work from home and your nearest office is 147 miles away it is not fit for purpose as they can never give you an idea of when it will be fixed they don't seem to comprehend that when you work from home not being able to log on and WORK has an impact you YOUR business and YOUR customers for me to now get in the car and drive to work in rush hour traffic will take me probably 3 hours but do BY find this an issu, No! In all honesty if we could get Virhin Media here I would go back to them in a flash, don't like BT find the staff rude and condescending and the service is crap

Absolute rubbish service past from pillar to post eventually said I wanted to cancel and put through to another department put on hold for thirty minutes then line went dead rang back to yet another call center who said they finished at nine o'clock don't touch bt with a barge pole

As per other reviews, the customer service provided is terrible. Very unhelpful staff (BT raised prices last year to provide better customer service!). They will terminate the call if they don't understand your issue.
Complaint handlers say they will resolve the issues but never do. The problem just goes on and on and no one will do anything. BT prices are constantly going up to fund the Premier League, I am moving on.

23rd Jan 2017 and been without bt internet since NOVEMBER 2016. I have rung them endless times, been re-assured endless times that they will fix it within 24hrs. Been told they have emailed technical support many times to find out next time I ring that no record of emails !!!! Advised to ask for a supervisor... dont do that they simply cut you off. Had new hub... engineer out... still no luck !!! Have spent hours waiting in for phone calls that never came. Engineer supposed to come tomorrow ( am having to take MORE time off work.) If it is not fixed tomorrow then I am closing my account. NEVER EVER use/trust BT. Worst suppliers of any service anywhere. Have only put 1 star as there isnt a 0 box.

This is the worst internet provider I have ever had, and I come from what the UK would consider a 3rd world country.

The reliability is horrific as internet goes down every 2 hours for no apparent reason. Sometimes it goes down for up 6 times in a row which makes it impossible to do anything really.

Took 2 weeks to replace a router (which I suspected as the being the problem at first).

Speed is mediocre as well.
I do not recommend this internet provider to anyone unless you enjoy getting angry often.

Tried to upgrade from residential to business in July 2016 for promised UK call centres and better service.

I tried to switch from BT residential to BT Business for my phone and broadband in July 2016, for promised U.K. Call centres and better service. They have made so many mistakes in this process I have lost count.

My phone was transferred and a direct debit set up. My broadband was not transferred in error. In November I rang to sort it out. As a result, my Broadband was transferred to BT Business, but I kept receiving overdue reminders for the account.

I rang yesterday to sort out the direct debit for the Broadband account. During the conversation I found out that back in November when my Broadband was moved, they closed my BT Business phone account, and transferred it back to Residential.

So as things stand right now, my phone line is currently back with Residential BUT my calls have not been billed to either account since November (glad I found out now, not in 5 years' time - I'm told they bill you retrospectively).

I have now received an email saying that they are closing my Business Broadband account.

All I want is my phone and my broadband to sit with BT Business, with active direct debits in place. Is that too much to ask?

Only given 1 star because there isn't a zero rating. Appalling service from the outset. I have been shocked that this level of service exits today. Please stay clear of BT.

Appalling speed 0.4 - 0.6 at best. Their customer contact email will not recognise the account number given by BT on my account. Thus impossible to register a complaint! Tried telephoning. Get cut off by call centre staff every time after explaining the problem.

So called superfast unlimited broadband is expensive, slow and recently keeps cutting out. Talking to BT online is a nightmare because they never check previous records and you have to start again each time, also very slow.Hoping to change provider soon.

I am new in UK and thought by choosing BT I would get some reliable und straightforward product/service. Turned out I could not have been more wrong. I am living here for nearly a month and still do not have a running internet connection. My activation date was postponed five times! Had many conversations with indian guys, which I could (in some cases) not even undertand. Finally I got a double confirmed activation date. Stayed at home all day - engineer did not turn up. After several phone calls, I have the feeling that no one really understand why this line is not working yet. Wanted to quit the contract but my BT contact said that I will get another call with updated information - I could cancel at this occassion if I still want. Hope I get out of this mess. I really do not recommend BT at all!!!

No internet or phone since Monday. I've called the customer services line so many times I am now starting conversations with my address, phone number and "yes I'm the bloody account holder".
As soon as I begin talking, I know I'm conversing with someone thousands of miles away who is probably getting paid a pittance and doesn't really give 2 chicken kormas about my non functional phone and internet.
If I vere away from anything that doesn't have a scripted response I get an answer that they hope fits. It never does.
While I make a coffee and try to reduce my rocketing blood pressure, BT text me. "We tried to call you but you weren't home."
As the mobile bounces across work surfaces and crumbles, defeated on the floor I scream "that's because my f$@king phone doesn't work!" and sit on the floor, gently rocking.
If you too want a break in a local psychiatric institution, call BT customer services. It's a short road from there.