BT Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
BT.
How BT compares:
- Typical Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
Add your own review of BT
3,681 Customer Reviews over 185 pages
-
Reviewer
Rachel
Location
Derry
Date
08/02/2017
-
Reviewer
Thomas
Location
Bath
Date
08/02/2017
Comments:
Speed and reliability poor. Get asked if we wanna renew. Agree after being told we'd get upgraded hub. Details discussed. Weeks later they send same old hub anyway. I ring and spend over 1 hour to customer services, 3 different advisers/departments later. All of this repeating the same stuff - sometimes being contradicted and having to argue/go in circles. Final lady sorts it out quickly, agreeing to send the hub we were promised. We shall see if it is right this time!
I asked about compensation for it taking an hour of my time after their mistake - not possible. Pretty rubbish service considering their mistake has cost me time and stress. -
Reviewer
Andrew
Location
Basingstoke
Date
07/02/2017
Comments:
We were forced to use BT since Virgin did not have any fibre close enough. At last they have recently dug up the roads and installed fibre so we can rid ourselves of the worst broadband supplier I've ever experienced, hands down.
Promised 27mbps and every night I get 1 to 5 only. Also very bad customer service who are untrained and know little more than to suggest "you reboot the router" they were rude enough to challenge my speed tests. I am a network engineer more qualified than any of their lost staff in the call centre who have no idea beyond the 'cheat sheet' they are using. My 5 yo could do a better job.
BT. I'm so happy to be rid of you at last!! Thanks Virgin. -
Reviewer
Benjamin
Location
London
Date
07/02/2017
Comments:
Worst customer service I have experienced. Our internet has now suddenly just stopped working twice in the last two months and it takes them over a week to get an engineer to you. Such a massive waste of time for a poor service -
Reviewer
Vicky Queen
Location
Dundee
Date
07/02/2017
Comments:
Shocking customer service! having major problems with my phone line and internet and youview box paying for a device that is not working reported fault numerous times had an engineer sent out, who told me the previous engineer had not fixed the fault properly when he left the fault seemed to be resolved but now 3 days later back to square one again tonne told by a very cheeky customer service advisor from the call centre in India I may have to pay £130! I refused to accept this as clearly it's a fault with BT and there engineers have not fixed the fault in the first place so am now currently waiting on a manager to call me back just getting sick and tired paying for a service I'm not being provided with! -
Reviewer
Mariana Stoyanova
Location
London
Date
07/02/2017
Comments:
DO NOT SIGN with BT. Worst provider ever. They even charge you extra, whitout explaining why. -
Reviewer
Gary
Location
Leyland Lancashire
Date
06/02/2017
Comments:
Hi
Joined bt back in September 2016 and although the broadband is good, the customer service is shocking. I have spent at least 5 hours on the phone to them trying to sort out issues with billing, I was lead to believe that my broadband was fixed for twelve months £10.00 + line rental, but no I got an email tonight telling me it's going up by £2.50 per month from the 2nd of April 2017 so explain that one bt how does that work!! Tried to ring them tonight got though after the normal twenty to thirty minutes waiting on hold, only for them to hang up on me...seriously think very carefully before joining bt they are a nightmare to deal with. -
Reviewer
BT customer
Location
Stockport
Date
06/02/2017
Comments:
AVOID AVOID AVOID, if you value your sanity.
Massively unhappy with the service promissed one thing that i can online game without issue....im on the top infinity package and still can not even get a full game.....its a joke! -
Reviewer
Marko
Location
Bootle
Date
06/02/2017
Comments:
Absolutely awful service terrible broadband and when you ring customer service spoken to like a piece of of dirt not 1 bit happy and definitely would not recommend had no internet. For 3 weeks and they send me a bill for £400 after refusing to pay for a service that I can't use -
Reviewer
Anthony demetri
Location
Cuffley
Date
05/02/2017
Comments:
Poor customer services.
Poor internet services
Extreamly expensive for a very pooor service.
Keep away -
Reviewer
Jess
Location
Norwich
Date
04/02/2017
Comments:
Have had problems for three months nearly since we moved in. Have had people out but still problems. The internet keeps cutting out and we can't watch channels on BT Box. BT recognise problems on line but haven't fixed these problems as of yet and want to charge us over £300 to cancel service we don't get!! Look elsewhere!! -
Reviewer
Goldfish
Location
Grimsby
Date
03/02/2017
Comments:
Recently moved to BT from Sky to gain the use of BT Sport.
Promised the world and as yet received nothing but poor service, unreliable broadband, incorrect broadband speeds, appalling customer service (had the phone put time on me numerous times), had the £150 voucher dropped to £100 (now sorted), had a threat of a £120 engineers bill before I even got connected, the list goes on, I for one will be going back to SKY asap. -
Reviewer
S. B
Location
London Canary wharf
Date
03/02/2017
Comments:
BT have not resolved the issue since August 2016 until now - February 2017. I have all the evidence from August 2016 from phone call recordings & 9 reference numbers regarding this issue since then. As a BT business customer I myself have raised this issue 4 times now & nothing has been done. It has cost my business loss of earnings as i am still unable to put in a new order with BT until they have resolved this matter. I have 0 faith in this being resolved now and have contacted Watchdog & ombudsman. Be warned by this, as BT's collassal mistake leaves you in a diabolical mess. Not worth it. Watch out for this on watchdog viewers! -
Reviewer
Tracy Rose
Location
Hertfordshire
Date
02/02/2017
Comments:
Rubbish broadband, router constantly drops out and very expensive compared to other providers. If you have any sense, avoid like the plague! Go elsewhere. -
Reviewer
Anon
Location
Uk
Date
01/02/2017
Comments:
Sort your shit out BT -
Reviewer
satvinder singh
Location
west bromwich
Date
01/02/2017
Comments:
If there was a option of no stars that is what i would have put. SHIT CUSTOMER SERVICE!
NO TO BT! DIRTY COMPANY. -
Reviewer
John
Location
Perthshire
Date
01/02/2017
Comments:
Worst customer service ever.
Great if you have no issues. But you soon lose the will to livensure iffy you have. They repeatedly don't listen to wha you havery to say then when they eventuaLlysfaen do yheyou pan you on to someone else. You can go around in circlesome for days. The customer services or complaints department don't seem to exist if they do theybcanot help you. YOU WILL BE TOLD TO CONTACT SOMEONE ELSE 9you havery been warned Keep Clear) -
Reviewer
KS
Location
London
Date
29/01/2017
Comments:
Subscribed to broadband 2 months ago and still have no service just a lot of frustrating phone calls. Do NOT get BT Broadband - simply awful service. -
Reviewer
Natalie Roberts
Location
Liverpool, Bootle
Date
29/01/2017
Comments:
Internet speed is less than half a mb. 12 - 15 minutes to download a 45mb app.
Told month ago that it was due to be improved but after speaking with neighbours. No work has been completed. Extremely unhappy. -
Reviewer
Rob
Location
Newport
Date
28/01/2017
Comments:
BT have been a nightmare from day one. It took a month for them to arrange an appointment to connect our phone line, and when the day eventually came round the engineer left before finishing the job, leaving us without a working phone line or internet connection. BT have also been fraudulently billing us for calls apparently made before our line was connected! Trying to talk to anyone takes over an hour of waiting on hold, only to be told that they won't deal with your problem, or they have no idea what's been discussed before. The fibre internet connection regularly drops out at evenings and weekends, and drastically reduces in speed at busy times, making it virtually unusable. Absolutely one of the worst companies I have ever had the misfortune to deal with.
Comments: