Excellent 4.5 out of 5 based on 2,066 reviews

BT Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for BT.

Genie with tablet
BT logo

How BT compares:

  • Typical Satisfaction
  • Typical Speed
  • Weaker Service
  • Typical Reliability
See which providers rate better than BT:
Ratings league rankings

Recent customer ratings for BT

Based on 15,588 customer ratings since Sep 2025 ( )

Satisfaction

2.86 stars

Customer Service

2.94 stars

Speed

2.56 stars

Reliability

2.79 stars
Visit BT
  • Ratings are left by users of our speed test as well as reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
Add your own review of BT
3,681 Customer Reviews over 185 pages

  • Reviewer

    John Starbuck

    Location

    Egremont, Cumbria

    Date

    28/07/2009

    Ratings

    Customer Service

    4.00 stars

    Speed

    1.00 stars

    Reliability

    3.00 stars

    Comments:

    Nothing but trouble - needed new land line installing, needed customer services to get modem working and to get wireless connectivity working (got no benefit from the "n standard speed" hub because had to downrate to 11 mbps at "g" to get wireless to work at all) and I only receive 0.9 mbps versus 6.5 mb promised.