BT Home Broadband Reviews

BT Fibre Broadband. I have been waiting since July 2016 for broadband to be fitted. So far totally appauling service. Engineer failed to turn up twice. Impossible to contact BT I have spend 6 hours on telephone being not answered, cut off, redirected. This has to be the worst company in Britain

AVOID. Dreadful service. Had to phone > 6 times to get direct debit sorted. Credit card details and security code given over 4 times. Each time verbal confirmation that all was well now. In spite of this, BT suspended internet without warning. Manager in UK office was offhand and said I should take a business contract, but denied that ordinary customers are treated worse than business - which doesn't augur well for businesses. Promises to call back and confirm arrangements in writing not kept. Conflicting information from customer services.

Too slow for fibre optic and too expensive for the speed.

Worst company I have ever dealt with!
BT do not deserve one star for how they treated me and my family. I was paying far too much for broadband each month and I was still receiving a stone age service. Sometimes the broadband could have been off for days at a time and when you try and get the bloody thing fixed, BT try and charge you extortionate amounts of hard earned cash. Everything about BT is just a scam, I am now with Sky and paying a much reduced price for a fantastic service - My connection has not dropped out once since I signed up. I feel that BT are playing a game to save themselves money. As every time I rang up to sort out the connection problems, the line magically started to work again - after being off for hours or days. Yes, it could be a coincidence; but this happened at least 12 times. You never know, BT may be part of a future scandal that will be reported on the news in the very near future.

6 months of low speed broadband and counting
Moved to Camber from S. E. London, where we had Virgin broadband at 70 mbps. Had to switch to BT at Camber as no alternative. Opted for BT infinity hoping for reasonable speed. Best so far 16mbps and that was by a BT engineer with a hard wired meter Typically 8-12 mbps. So far 5 engineers visits and hours online with no improvement. Yesterday down to 5 mbps again, contacted BT, they tested line and agreed there is a problem. Will send engineer but warned may charge £129 if fault is in house, note they installed line in house and charged for it. Tested it today, 2.5 mbps, received message from BT informing me that they have now found fault on line and will fix it, but not until 19/01/2017. I despair, especially as they have a monopoly, No point in switching as all suppliers have to use the same line.

total and utter shite, customer services were unhelpful and rude, broadband speed was slow and disconnected too much, download speed of 1.2mb/s which is really poor

17 Mb/s Im having, aways gives me about 1-2 Mb/s download speed. Customer Service never replies (phone/facebook/email). I you have a choice DO NOT go for BT. I have to stay with them since it's the only one provider in my area...

Been with bt since october 2016 (why did I change ) slight cock up with the switch over. Broadband switch off Thursday evening no notice no reason we sighned up for 12 months after spending two and half hours on the o yes it's good to talk they admit they have made a mistake but no sorry and will turn it back on Monday so no service till then and no refund back to virgin in October

The worst internet provider ever, legal con artists rip me off for something they never provided gone onto post office as my internet provider best move ever.

Appalling down load speed, this has got worse

Not good

To be honest I don't no ware to start but reading the reviews everyone is getting the same problems as I have why have they not been closed down,vw had to pay back €15billion for deceiving the public really fed up with these con artist charging me a fortune and keep me waiting for hrs and get cut off even complaints to ofcom get pushed asside as BT tell lies and say they are recording when you ask for recordings they won't give you them miss sold contracts they hold you to and overcharge well now I have had enough they charged me £500 to send out engineer there was was no fault my end but had the nerve to say there was 189 times Internet cut out in one day that there figure corrupted my apple Computors while they were downloading upgrades and fried them. Now been waiting 2 hrs to complain get through and they cut me off so it's court we go any one want to join me .anyone want to copy and paste the put it on face book get everyone in on it

I would rate customer service as appalling if it existed at all. The fact is you literally cannot get hold of anyone who seems to understand, or is able to sort your problem.
Despite numerous calls to report an intermittent fault with broadband and landline, I am still no nearer having the issue resolved. I have had a call centre operative in India tell me that the problem is my router ( how she could check from the other side of the world is beyond me, and I work in telecomms).
I was subsequently sent a replacement router which turned out to be older than the one I have and needless to say did absolutely nothing to solve the problem, this I immediately sent back. I have tried without success to obtain a UK phone number or email address and wish I had never signed up to BT, I know that the problem with my service is the old copper cable dangling from the pole outside my house, it has been ther since the house was built 55yrs ago. This cable has been swinging in the wind, rain, snow and ice for all those years and has obviously degraded, but unfortunately BT operatives don't seem to understand what I'm talking about and refuse to do anything other than send me replacement routers ???. Awful service.

Life isn't worth living while in a 12 month contract with BT.

Can only review on customer service as an engineer never attended to install the phone lone/broadband. After receiving a bombardment of reminder messages emails and phone calls to ensure I did not forget my appointment, I booked the afternoon off work to wait for the engineer. Needless to say the engineer never turned up and there was no message/email/phone call to explain. I tried to call the engineer direct whos number I was sent prior who did not reply. I tried to get some answers on online chat that evening with no joy. I called the next day after not receiving a call from them to explain and when they finally found my order they could not give me answers as to what happened. All I was told was that I would have to wait longer for a different provider. Shouldn't be hard to provide a better servive.

All I can say is this company is disgusting being a customer service manager myself I have never expirienced such a poor level of service, they accidentally cut me off for over a week when I work from home so I was at a loss of earnings I had the phone put down on me 8 times!! I had one person become abusive and two make false promises that weren't even noted on my account. I was then told I would have an amount credited to my account due to loosing my service and instead the debited the amount Aswell as also charging me £20 extra on my bill for services with no notification which they are required to do by law. Then I get the news they are charging me £32 on charges because my bill wasn't paid on time due to the fact I was waiting on a call been listened to that never actually got sent to be listened to them one lovely chap said we will send debt collectors. Now I'm taking them to court to recover the funds I lost in earnings Aswell as compensation we will see who has the last laugh.

after being persuaded by BT adverts to purchase their latest smarthub (74.99), I find it practically unusable due to my download speed of 0.24 mbs, which running BT's own speedtester I am informed is acceptable for my line, although my contract claims up to 17 mbs, going through BT's online help program took the best part of 2 hrs, as I kept getting cut off and was forced to join the waiting Queue again, and was informed at the end my broadband was working correctly, unfortunately there was not one jot of improvement, I feel badly let down by BT, with whom I have been a loyal customer and when my contract ends I will never renew it with them.

Connection spe d was unreliable. Internet would slow/stop. Customer service and technical support were useless. Spent hours on hold and could not resolve issues after months and engineer visits.

poor speed and when I try to upgrade to infinity it does not recognize my address or in fact me as a customer

The most frustrating company I've ever dealt with. Broadband problems (frequent intermittent drop-outs) for months. Regular phone calls to their 0800 111 4567 'help' centre. Each time I kid myself into thinking that this time I'll get someone on the line who can help. Each time they read their scripts and pretend to be sorry. Engineer visits to fix their faulty lines are a waste of time. One day they say it's my faulty home-wiring, the next day it's the BT exchange, and then a different excuse, but no solution. It's gone on now so long I think I've found the problem myself (following countless hours research) but getting BT to make a tiny configuration change at their end has so far proved beyond me (despite many calls/emails). If you can avoid BT then do so. At the very least avoid any long term contracts with them.