BT Home Broadband Reviews

Internet iservice fine but it is ruined by the the rip off price increase, 2 months into my contract they put my bill up from £12 to £14.88, quite an increase! They said I could leave but they won't be refunding me my installation fee or fee I paid for the router. Companies should not be allowed to operate like this, it is a lose, lose situation for customers, I had already paid out over £200 upfront for line rental too. Did not expect this from such a big company especially 2 months after I join a contract. Go with a smaller company which has to treat it's customers properly

On a recent Train booking it took nearly two hours to arrange, because of poor speed and frequent dropouts.

A pathetic service, keeps dropping out and despite an open reach engineer visiting and saying that the problem is at the BT end they insist it isn't.
Customer service is mixed with some agents trying to help but others simply cut you off or passing you on to other people. Over all for the cost i would say BT are rubbish. I certainly would not recommend them to any one.Even as i write this it's dropping out.

Promised delivery before Christmas but delayed til January.Waited in for three days for engineer to connect. As it happened I didn'tneed to grr :( as it was fixed at theit end. Customer service id abroad and there are communication difficulties.
Intermittent disconnects.
Pretty cheesed off with a price hike about two months after being connected and to find that I am part of fon

At the extortionate cost of £62 per month I am looking to change provider from BT to another. Although BT has been responsive to any issues, making improvements within a matter of days and being quick to answer the phone (comparatively), I am optimistic that this service can be available at a lower cost - my energy bills have certainly improved since moving away from the "big 6".

Worst broadband company ever! Will never recommend. It hurts me to give them 1 stars each section, in order to write this comment. Either wise i would have left it at a minus. Ridiculous charges. Ridiculous customer service- we had problems with our network connection and I was put on hold for over an hour and then I had to speak to someone completely different. Apparently, there is a 30 pound cancellation fee, so they kinda squeeze the money out of you until the last second. Also, my flatmate (who has his name on the contract) got charged 75 pounds today ( monthly charge + cancellation) after BEING TOLD BY BT the money will come off end of this month. So, to sum up, not only is the service non-responsive, but also too expensive, and because they are so great and overcharged my flatmate, they got him into problems with his bank card. Thank you BT, but no thank you! Give a favour to the world and stop existing!

Been using BT since dial-up days.Cannot recall any occasion where I've been annoyed by an interruption in service.
Download Speed is reasonable at 26 Mb/s but not as fast as advertised.
Complacent but happy I guess.

I had a contract, but they always send people 2,3 month and tell you they have better offer which just play tricks. Actually it won't be cheaper but you have a new long term contract. once I decided to move and try to cancel it, I been told have to pay the rest long term money £600 even I am not going to use it. It is cheating, the lady offered told me i could cancel whenever one month advance. very bad service! offered me hotspot but even now i haven't got correct login detail, offered speedy broadband but always no signal and need restart! The bill even themselves can't make it right! waste my time to call, every call i have to spend a half day for waiting! so please don't trust them! very disappointment.

Terrible from start to finish. We switched from Sky which was a huge mistake.

They did not keep several promises about our start date meaning no internet for weeks.

They stopped my service after 2 months, I called them and was told I had cancelled it (I hadn't). I then had to restart my contract from month 1 and my price immediately went up, I complained and got £10 back (it took several phone calls explaining the same thing to different people).

The Internet has cut out several times over the year for several hours, I never called BT to complain as the customer services are terrible having to tell three people your problem.

Finally ended the contract this week, was happy to pay up a penalty fee to leave as I was so fed up with them as they put our prices up massively meaning Sky is far cheaper again.

Please avoid using BT..I don't usually moan either!

Worst customer service. Give fake promises then try to charge you extra for their mistakes. Overall very bad employers mess up the name of the company

Poor in all areas.

BT don't make it easy to get support - all well and good having internet help but when the internet is at fault it's pointless. A telephone appointment made for 6pm saw me rush home to be here - none came and eventually I gave up waiting and at 7. 20 pm I went outside to do some jobs . They called at 7.30 pm and didn't try again and didn't leave a message. I missed them by 3 minutes. Not impressed.

If I could rate 0 I would faulty equipment which was set t he incorrect address. Took months to sort out slow co connection. Cost a fortune and was offered £20 compensation for losing £1000's with work customer sevice dire then BT slapped a negative on my credit file as I wouldn't pay for a service they did not provide Criminal!

Shockingly bad.

after signing up with bt they took £59.99 from my bank I then cancelled the following day as I was being given a better deal with my current provider it took bt 8 weeks to pay back the money only after I informed them I was taking the matter further after my experience with bt I would never consider going with them there customer service was a joke

Don't get half of the download speed I paid for as in I pay for 73MBPS and I get 20MBPS, Internet connection cuts out frequently has useless customer support the only reason why I even have them is because I have no choice as other ISPs don't even have fibre optic in my area!!!

I live in the heart of the Irish countryside and my current wifi is very poor. It is very slow and is limited so it gets slower and slower. Recently we have been looking to BT to get reliable and fast broadband, but in our area (Glenariffe) it is 2mb a second.2!! So we are stuck with very slow wifi which costs nearly £100 a month. Please fix this we are spending a fortune on wifi.

Good speed for our area. Just keeps dropping out every day without fail. Absolute rubbish bt not bothered or interested in helping. They just keep running checks on the line and telling me it's all sorted out. And it is until the next day! Utter rubbish

Worst company I have ever dealt with, they lied about the price and since then I have had nothing but issues, cannot wait to leave them.

BT have gotta be thr biggest shamballs out there. No internet for the past 3ina 1/2 weeks. Ring one person they slam you with one story. Ring another and somehow theres another yet completely different story.
BT is rubbish. Absolutely rubbish! You dont get anything they give you with their package. My hub has been flashing orange all day. If there was a way of shutting the company down and getting to declare admistriation i would so help out. Biggest scam of the century. I have no shame in writing what i am writing. I would not recommend them to anyone. As far as the fibre optic goes. There aint any. Its all a scam. All they want is the money from the customers. Thats all. Absolute disgrace.

Why pay for the most reliable and quickest broadband when it doesn't work? Completely cuts out with only 1 device using it! STAY AWAY THIS BROADBAND WILL CAUSE YOU MORE HASSLE THAN ITS WORTH!!! FIND A DIFFERENT PROVIDER!!!