BT Home Broadband Reviews

I moved from talk talk to bt at the end of my contract as there was a good offer. I have only been with bt 13 days and spent more phone time with them than i did with talk talk in 18 months. First they are denying the offers of £150, then my broad band speed is below 1 and when i try to cancel the contract they are saying that the 14 days grace are from the order date not when the equipment is installed. This does not make sense as surely one must have the 14 days trial from the installation date

It took us 6 plus months to get broadband then in Feb 6 months later would you believe a price rise stocking service when we called asking why every month or bill was different they said it's because of your phone use well I almost wet myself as we never use the phone now the operator is stuck for word's and says she will get someone to call us asap guess what ..... that's right no
MY ADVICE IS AVOID AT ALL COSTS

Awful internet service.
freezes all the time. It makes watching programs take twice as long constant freezing day in day out. Havent had any problems with any other providers

according to them they are the best.

They add extra charges here and there and didn't inform me that after my contract ended I would need to pay an additional £31 for them to disconnect the line.
The advisor tried to trick me into staying with them as a new remnant is moving into my flat. What they failed to mention is if the remnant doesn't go with them I will need to pay the £31 disconnection fee plus an additional £40.99 month broadband and line rental.

Overall a bunch of thieves go with Virgin or Sky. (Even talktalk are better)

Was going to move to sky for free unlimited broadband deal. BT then offered a similar deal so I stayed put (better the devil you know than the devil you don't). Ever since my broadband has been wholly unreliable. A real issue as I work from home quite a lot. Rang up to complain. Apparently no problem with line but a dodgy hub. New hub arrived - low and behold exactly the same problem. Call me synical but free unlimited broadband seems to mean you have to fight it out with everybody else for the service - I've been a Bt customer since 1995 but clearly loyalty means jack! Unless it improves I will be moving at the end of the year!!

Switched to BT from TalkTalk via USWITCH on 11/04/2017, was meant to have my broadband and phone up and running by 28/04/2017 but only my phone was working. Contacted BT and they sent out a replacement router, still had the same problem. Then an engineer was booked but they failed to attend, i had to take a day of work and waited from 8am - 1pm. Contacted them again and they couldnt say why the engineer never turned up then rebooked my apintment. Same thing happened again and all i could get in response was we had a technical glitch. At this point i had been without broadband for 2 weeks and i am a uni student so i do need the internet and was having to run around using other peoples WiFi so at this point i wanted to cancel my services but the adviser advised me not to and that they will compensate me etc and that is should try resolving this matter and that they will book another engineers visit and make sure that its is fixed. This time the engineer turned up and fixed my broadband - (11/05/2017) So i contacted BT in regards to not receiving my BT reward card (£175) and they said its not showing on your account so we assume you're not eligible. I had a order confirmation stating i should receive a Master card of £175. All in all its the worst company ever i have been tied down to a contract which will cost over £400 to get out of. If you experience any problem make sure you dont listen to the companies nonsense and cancel your services. They're a bunch of liers and will do whatever to not pay out. I missed 2 days of work, thats £90 out of my pocket, but they dont give a damn. 1 star dont do justice, -100 more like. Would not recommend to an enemy.

This is the worst company I have ever dealt with, don't bother SIMPLE.

Very expensive

I have spent countless hours over the last 2 weeks on the phone and the BT chat line as my broadband keeps dropping out.
Despite an open reach engineer visiting my house and saying that the problem is at BT's end i have been met with nothing but waffle.
I am now switching supplier as i have nothing to lose.

WOW! Twice now I have entered new contracts with BT and never will I do it again. First I set up one for my mother in her home and was left without internet for 4 weeks because twice the customer service advisors managed to put us on the wrong deal and then cancelled the orders all together rather than setting up new ones.

Then stupidly for my own flat I ordered BT thinking I'd be safe enough if I ordered it online. Engineer was booked for the day I moved into the flat. Received a text two days before saying an engineer wasn't necessary but low and behold it was and it took 2 weeks to sort out that. Then we moved flat within our 12 month period so transfer our account to our new address. 2 months later still no properly working internet will work for about 8 hours a day on and off and is really slow when it does work.. BT have offered a refund of £1.92 as they say that's all they can see of our internet not working. I've sat all night and watched my hub turn into some sort of disco light with all the colours you could imagine as the internet isn't working. We've had 4 engineers appointments one failed to turn up and therefore was a waste of my half a days wages to wait in and 3 haven't managed to fix the problem. Tried to get out the contract however they said when they run tests it's above the 4mbs speed that is the minimum. Even though the engineer said we weren't getting that and I've numerous screenshots of it when we ever do get a connection the highest being 2.13 mbs. Do customer services care? Can't say they do because the problem still isn't fixed! Ridiculous!

Worst internet provider ever! Slow and unreliable internet (even though we have optic fibre)!!! awful, rude and useless customer service, telling us for two years that there are some technical issues in our area and everytime they give us different timeframes to when these will be completed. If I could rate it with 0 stars I would!! Overall satisfaction NONE!!!!

Horrendous. Did not connect to a nexus tablet and basically said it's tough there is no other option. Very poor can't leave a 0 star so 1 it is I am appalled. Avoid at all costs

really reliable broadband, great speeds. fantastic customer services and a very fast response times on faults. highly recommend bt

The single worst company I have ever dealt with. Constant issues very slow communication just terrible. I've been stuck with them for 30 years as I cannot get an alternative service due to my location. I hate BT so much.

A shockingly bad company whenever anything goes wrong, I think their customer service is the Mein Kampf version.

Had problesm for ages with noisy line and internet speed at less than 1mbps but they just will not resolve the issue. Never call back, never admit liability, dont care.

I am off to another supplier, had enough.

I am absolutely disgusted with the service we've had from BT, the lack of communication between its staff and the service itself! I asked for my account to be cancelled in January as i was moving and they are still charging me now despite me leaving the property and cancelling the line! I've just had to pay a £100 bill to close the account. I would not recommend BT to anyone for either its broadband service which took over 9 weeks for them to start or the customer service you get on the end of th phone! Absolutely terrible!

E mail Gavin Patterson CEO and explain the problem and you will very soon have an executive complaints handler to deal with one on one.....simple!

Had the old BT home hub which was absolutely fine then they talked us into getting a free smart hub! Is the slowest wifi i have ever experienced cant even watch a programme on bbc iplayer since we got it!! An "upgrade" they said!!

Very poor service. Plenty of process and talk but little progress in a rural location.Finally quit BT and moved to 4g. Good riddance.

BT has improved over the past year. The speed has gone up from 0.5 mbps to about 5 mbps. Speaking to their call centre has greatly improved as they have moved from Mumbai to the UK and the operators are much more helpful. But they have made us pay for it. We now pay 4 times as much as last year for still very slow speed.