BT Home Broadband Reviews

I moved from O2 to BT, because O2 were not able to send an engineer to sort out a line problem.
I went for infinity 2, it worked ok at the beginning, and the price was ok, then it hit the ceiling £60/ month ..!! without any phone calls
now is down to £54 ..
But then two weeks ago the Broadband connection was gone..
and until this day, it has been a nightmare to try to fix it.
Every time you contact them, you have to go through the same bullshit ..
explaining what's the fault giving them you name you telephone number, and you're account number, and they say.. how can we help you..?
Every single time..
They'll tell you, we will sort it out in two days... after two days .. it's not resolved .. and it repeats ..
I might actually save the money and forget about Broadband and telephone line rental ripoff ..

Ok so his is the first time I have ever posted a review but I thought it entirely necessary as BT are that utterly disgraceful and have been the biggest name of my life for the last month.
As a milenial I prett ygood with this stuff. Ordered my new router 12 mo th package online, dinged up to bt mobile, got free bt sports- all good.
Service supposed to start on 5th April- voicemail received on 3rd April (which has no callback number) informing me that due to area broadband will start on 24th April...
Numerous call, complaints etc and dealing with kids on the phone, it becomes apparent they cannot do anything about this.
In the meantime... my new bt sim arrives and is not compatible with iPhone. As I have no wifi this is a difficult issue to solve! Eventually by sim is working in iPhone and number is ported 10 days after intended time due to BT incompetence.
The 24th April arrives... no BT broadband is activated and still not working. I would love to call customer service, but the Bt sim I have signed up for has no phone signal in xone 2 London- are we dealing with cave men?
Customer service for broadband is an automated voicemail asking you to go online to find help.
In my ling 27 years of living BT is probably the worst decision I ever made in my life- please do yourself a favour and avoid at all costs

Everything bad previously said is true. The only way is to e-mail the Chief Exec Gavin Patterson and you will be contacted by an Executive complaints handler who will then be your dedicated contact and point of reference. He will(should) be able to move things apace. Except when he gets your broadband onto Fast Fibre but your speed falls from 1.5mbs to 0.5 mbs !!! To far from closest 'BOX' Ah well.

Do you really want one? Diabolical. I am now on my 2nd infinity hub. I player took 48 minutes to play 28 on BBC. Wish I had changed. Nothing good to say. Just want my money back and soon.

BT ARE ABSOLUTE RUBBISH !!!!!

DONT SWITCH TO THEM !!!!

I was contacted by BT who convinced me to change back to they're services saying that my poor internet speeds etc was due to sky being a bad provider. Yet since I've been with these absolute fools I have had approximately 2 weeks of internet and phone line in the 5 months I've been with them.

They have provided me with ENGINEERS THAT DONT TURN UP !! And excuses that do t wash.

DONT DO IT PLEASE STAY WITH YOUR CURRENT PROVIDER !!!!

Every two months I have to through an agonising process to get the wifi working talking to complete numpties on the sub continent.

A lot of bad reviews on here! BT are amazing I am in the best speeds I have ever had

Very poor speeds regularly choked lucky to get 2mb overall.Customer service is very disapointing + unreliable.

Appalling speeds, rarely matches the guaranteed minimum. Wi-Fi struggles with 2 metres, often with Wi-Fi and Ethernet connections showing as 'unstable'. Hate it and the 'holier than thou' attitude of staff. Will be leaving this shambolic company and contract as soon as possible.

Worst broadband provider I've ever had the misfortune to deal with - do not switch to BT at any cost. BT couldn't set my line up correctly, took them two weeks. Their customer service is abysmal, prepare to get bounced around multiple call centres being lied to, customer service agents continually contradict each other and you have to repeat your problem to a half dozen people before you find someone who can help. Broadband speed is shocking, my BT Infinity is slower than my standard Sky speeds, the router frequently resets itself, usually during the middle of a film. My TV box is also broken so I cannot receive paid-for channels, today I was promised a call back with a resolution. After 6 hours of waiting I called them back myself only to be told an engineer would need to come out but I would need to wait a week for this and it would also cost me £130 if they could not find the fault (essentially blaming me, the customer). Bunch of absolute cowboys, I expected so much more from BT.

I have been a BT customer for over 5 years, recently when I wanted to move to another network provider, there has been lots and lots of issues with BT mainly because they wanted to keep me as a customer. I have received a charge from BT of £550 as a result of me moving to another provider, when I have received this notice, I decided to phone BT and after a chat with an agent I decided that I no longer wanted to move to another provider as a result of the charges. Therefore the BT agent was meant to put what is called a slam on the line but that never happened, the new network provider had no evidence of this happening. Thankfully I have now managed to win this case and move to the other provider with no charges at all. That just shows that it is always worth to fight for your own , no matter how stressful it can become.

Just been informed by BT's Mark that they don't guarantee BT wifi in your own home... really shocking. Every now and then BT wifi get disconnected.
No help available from BT.Another individual can't differentiate between account number and land line number. What kind of service can u imagine ?

No issues it has rarely if ever gone down and speeds of up to 40 meg

Like many rural users BT doesn't really want to know about our problems. Faults take far too long to get fixed, if they ever do and there seems to be no urgency to address the problem of abysmally slow speeds.

I am very happy with my broadband from BT. I have never had any trouble at all and I have been with them for 7 and a half years now!

Min speed of 64meg and I live in a village not a town. Very impressed with customer contact centre help (UK, India and I think Phillipnes). One Openreach engineer visit who resolved all my internal wiring problems. Line speed went up from 29megs and is rock solid at 64megs two months later.

I pay for fibre optic broadband and receive speeds too low to download films from Netflix. Supposedly I get up to 44Mbps which should be plenty. Have had numerous calls to BT who either don't believe me or just don't care. Speed goes up and down like the proverbial yoyo.

How does bt even exist!!
Signed up about four weeks ago..
Broadband and telephone working ok even though they sent me two routers....
Waited an extra few days for tbe tv box but did not appear...
I then made call after call to bt to find out where the item was only to find that tbey had cancelled it without even telling me...USELESS!!
Then again after several calls bouncing from one advisor in the uk to several overseas advisors who had may aswell spoken in german....told me they would cancel down the subscribtion and start over...
After afew more days the unit came...i have spent over fours ours this morning speaking to technical teams that speak some other language to me and have now told me that i have to wait another four days before they can fix it...
You can guess what i did after that...
Yep....cancelled everything!!
Please pleass do NOT sign up to bt....Their customer service is exactly as bad as everybody says...Virgin Media and BT are most definatly the worst ever providers..sky following close behind....

I've been repeatedly lied to by BT staff over the past ten days. Internet keeps dropping and is extremely slow. Had four so called engineers out in the last few months to try to fix the problem, but still not working reliably. Took a day off work to stay in for engineer, and told he would be there between 08.00-13.00. called them at 12.00 as had not received the usual text of call to say they were en route to be told the appointment had been cancelled and made for Thursday, although I had told them that was not suitable. Promised return calls were never received. Got home on Thursday to find a card put through the door saying he had called round anyway!!! Many calls to them and many Livechats later, speaking to at least twenty people and having to explain the issue many times, I was finally told they would come out on Saturday the 18th to fix the issue. Checked my diary after ending the call to see that the 18th is Tuesday. Another call to be told he could not find the promised appointment. Another live chat today to be told they are booked to come out on Sunday the 16th. I'm not confident the promised appointment will be kept, and if not, I'm going to have to cancel the service and do without an internet service altogether, as no service is better than an extremely poor service. Too stressful to deal with, and staff with a very poor grasp of English, and would NEVER recommend BT.

I entered into an agreement with BT many,many years ago and the last time I looked (a couple of years ago) I was paying around 15-ish pounds plus line rental, so it was probably costing around £25 pm.

My loyalty has been rewarded by BT by unilaterally racking up my monthly charges up to £47.

For that I get 0.5mb (I did you not) download speeds, mediocre service, regular breakdowns and a number of 'services' I never use.

for £47 I can get broadband, a decent TV package, line rental, free SIM card and cash back so goodbye BT.

Congratulations- your subterfuge, greed and disingenuity has led me to cancel my agreement with BT and move to a competitor.

I do not expect the customer service will be any better, but at least I can either halve the charges or benefit from some major benefits such as, for example, a TV box and/or movie package.