BT Home Broadband Reviews

Shocking service, claim to be unable to get openreach to return and install service correctly as broadband and phone work. However fail to grasp that open reach have run cables all over neighbours property. Installed on the 15/02/18 I cancelled morning of the 16/02 as BT kept saying there was nothing they could do. I’ve now had to go to another provider and hope all goes well but have lost my phone number which I’ve Had for over 20yrs, have no broadband for over a month as I can’t have time off work for another month to be there for another installation and have one very unhappy neighbour to boot. All I kept getting was sorry, sorry doesn’t put this right. A simple call to openreach from BT was all that was required but no it’s all too much trouble.

Couldn't organise a booze up in a brewery

When it works everything id good , when it does not you are in a sue for a call centre in India. SHOCKINGLY poor customer service. Very nice & friendly but totally ineffective. To solve issues with Mac network connecting to BT home hub I ended up calling apple (sorted) - BT hopeless

Honestly. It's been a year of absolute hell with BT. Guys; do not bother. Most people I know are now with sky and I have heard nothing but praise. (And yes before people think this is one bad experience, I have been in contact with BT on a weekly basis for months now... Have replaced equipment and wiring... And guess what- I'm still paying the bill. Cannot wait to terminate)

Have been with BT for about 12 years using their broadband and fibre services, packaged with a landline. The service has been very reliable and easy to set up. The one time we had problems, the router was replaced (for free) and immediately resolved the issue.

However, despite the service offering up to 40Mb, we're lucky to get 20 - good enough for what we need, but not as good as advertised, and not likely to be good enough moving forward with the increasing demand for bandwidth.

The price has also risen significantly recently - nearly a 30% rise over the last year. As a result, we're looking for a lower cost deal, either with BT or someone else. That's not reflective of their value over the length of our time with them, but of their current price and what we get for it.

I had been with bt over 3 year and I actually was puying more then a any new customer you will get notting for been loyal with bt and connection actually very very poor 6 mbps for 30.99 thats a a joke I won't recommend bt to anyone walk away if u cann better then stay

Your time is valueless to BT. Be prepared for connection failure followed by waiting in for a 5 hour window with no pre-call when en route. On arrival the engineer will tell you the problem is their end as it always is (there's nothing in your home that can go wrong). Mendacious incompetents uncontrolled by effective competition and consumer advocacy. They make masses giving rotten service so why make any effort?

Can not wait until contract is over. always losing connection, its the worst internet we have ever had. the router is rubbish.

£50/ month - Slow connection, connection dropped everyday. And yes I did report the fault. I have been woth the company for 2 years now and nothing changes. It’s almost everyday now that I am struggling with this. Still this is not a good internet company provider

Returned to BT for phone services after trouble with Talktalk and for broadband when free serve died. All was fine for a year or so, then got charged for BT sport which I expressly states I didn’t want, I managed to get a 50% refund and will never trust BT again (this was common practice and BR were fined by Ofcom for malpractice). Since then I have had numerous faults with noisy, crackly and intermittent phone line and unstable broadband. Despite hours on the phone, 6 engineer visits( one of which didn’t arrive), and a massive collection of data about broadband and phone stats, 8 months on I am no better off. It took 6 months for my fault to be escalated so I didn’t have to repeat myself each time I called the Help desk, the fault is now managed personally by a very helpful manager but she is hamstrung by the disastrous BT fault management procedure. I am now out of contract and paying a fortune for a disastrous service, but don’t feel I can leave whilst there is a fault as who ever I move to will still use theBT Openreach lines and I’ll have to start all over again.
In summary, untrustworthy with sharp practices, incompetent, unreliable and poor value for money. Avoid like the plague.

Totally, totally useless. We ordered our service 3 weeks and a month later nothing, Crap provider. I would NOT recommend BT to my worst enemy. Shocking, atrocious service. Please do go somewhere else.

Total disgrace again by BT. Dealing with them since October. Indian call centre. Nobody know what they are doing. You have now lost our shop account as well. Should not be allowed to trade. All blame each other all the time.

Called to lower my monthly cost spoke to Seb did a fantasic job and cut it in half.v Thanks Seb

Worst ever service and broadband you can get. BT likes to do nothing but are very happy to send you stupid invoices for a service they do not provide!

Avoid at all time. Not reliable, Unfriendly and arrogant! Avoid this company! An absolute disgrace!

Had an email from BT to say that local exchange had been upgraded for more stability and possibly more speed. TWO WEEKS LATER my speed is still a quarter of what it previously was - and that was stupidly low - despite calls to and from "managers" (piss-up/brewery style) in UK and in India AND two Openreach engineer visits. All personnel charming and helpful but the dots aren't joined-up, right hand doesn't know what the left hand is doing. Result - frustration, loss of work, wasted hours.
IF ONLY there were an alternative in this rural area - but all rivals use BT's copper lines and we're too far away for the village's fibre.
What irks me most is the fact that we've had FIVE Mbps here in the past and now we're down to 0.6 despite NO new subscribers in our area.

I have claimed that broadband speed I very slow.
They keep agreeing it's slow and they are working on it, this has been going on for over four weeks , it's still the same.

BT Infinty is really good - the kit is really well packaged, simple to set up and performance is good and stable.
Fundamentally good product makes up for the wacky world of BT customer service - perseverence is the key - keep going till you find someone sensible to talk to and ignore the muppets (eg the nice man who advised we had a problem with the underground pole). So far all has eventually come good in the end.

Not happy with this company, lost my Samsung galaxy 8 with my BT mobile sim contract inside as i used this sim with my handset witch did come from another network but used BT, when i lost my handset my insurance asked for proof of usage witch BT could not give me they had poor excuses to why they couldnt give this info witch i believe they should be as sim was used with that handset in question, i was told till blue in the face they could not provide proof of usage strangely, witch has now caused me big issues with getting my handset replaced by insurance no proof of usage no claim. so now im at a big loss of a £750 handset i cant replace and stuck in a 2 year contract paying £44 a month with no handset, no thanks to BT mobile not providing the appropriate info for my insurance company, when i mentioned court action bt all of a sudden managed to produce documents out of the blue witch did not even gel with my claim, so i believe this is made up and it come across very suspicious i am now forced with having to take court action at a cost to me, as a autism suffer and suffer of Asperger's i found my ordeal very very frustrating and distressing i have been without a handset since Oct now while dealing with this and every day my mental health gets effected and now forced to buy out for a new handset. i believe BT mobile to be liable in this case and having to take them and others to court over this now, id stay well clear of BT for mobile phones they have a poor reaction to customers issues and cant even do the simplest of things and unless you want to lose out i wouldnt even go there. not worth the stresses or action that has to be taken after dealing with them i also managed to gather over £50 worth of phone call charges to my home phone in relations to all contact to companies about issues revolving this. very upset customer and will never use BT again or advise people to go with them. I also had to go through the Ombudsman who sided with my insurance company and denied my claim due to no proof of usage so i feel BT are at fault and liable and act very suspiciously, i had to go through reconsideration with insurance and the ombudsman companies all to a fail due to one simple bit of info BT wont and say cant provide. Soon as a sim is put in to a handset that network is aware and details are logged of this imei number and with that number states what phone is used so why they cant do what other networks do is beyond me.

You sign up to an expensive 24 month contract with the first year prepaid. They hike the price after 12 months tell you you received an email 10 months in informing you of the price hike and giving you the option to leave. You show you didn't receive the email and they say this is an issue for you and your email service provider. It will cost you £300 to leave the new price hiked contact that you are locked into. BT is as scam and once I get out I will never use the again. Furious :(

My Broadband speed is pathetic, so I went on line (again) to see if BT fibreoptic Infinity, was available as several months ago, cable was laid. The checker said "Yes its available" I went through the "deal" page ordered the fastest package, then with it in my basket it said "Not available in your area". Dear BT, as is said by teachers "You have plenty of room for improvement"