BT Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
BT.
How BT compares:
- Typical Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
Add your own review of BT
3,681 Customer Reviews over 185 pages
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Reviewer
Michael Heaton
Location
Warminster
Date
08/03/2018
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Reviewer
Tracey
Location
Sunderland
Date
08/03/2018
Comments:
I've never received worst customer service in my life than with this company. Went onto the live chat as I was charged quite considerably more than what I should've been for my bill. So after just under an hour of speaking to 'aditya' male or female who knows? She said let me speak to my supervisor... a few minutes after receiving that message, he/she left the chat. Leaving my problem unsolved and I didn't receive a phone call or email or anything in response. He/she was quite happy to just leave it at that. Undoubtedly the WORST 'customer service' I've ever received. The broadband speed is good ill give them that but apart from that I wouldn't recommend this company to anyone unless you want to be ripped off monthly and be treat appallingly. Disgraceful. -
Reviewer
Alex Bleicker
Location
London
Date
08/03/2018
Comments:
Awful customer service, I've been trying to resolve an issue for the last 8 months since I moved into a new property but it has been my worst nightmare!
Stay away, this company doesn't give a damn about you as a customer, they will just milk you! -
Reviewer
AshleyH
Location
Isle of Wight
Date
07/03/2018
Comments:
Is this the worst most heinous bullying company in the UK?
Hike their prices up whenever they feel like it and when you exercise your right to leave they try to bully and threaten you with all sorts. This is the second time (yes, how stupid am I) I have been with BT and I left them early last time because they upped their prices mid term. Chasing a fe £ that time cost lost them £100s, now the same thing has happened again.
To be fair to BT I know people who simply pay the increase and are happy paying through the nose so I guess overall the awful business model of ripping people off does work for them.
However BT will never ever get my direct custom again. -
Reviewer
HELEN
Location
BRISTOL
Date
06/03/2018
Comments:
Avoid at all cost. Worst company ever. Didn't keep appointment and no-one contacted me to explain why. Customer service is abysmal. Have made a complaint but they still don't keep me up to date. Nobody tells you anything, just a load of lies and fobbed off.I hve no idea what the problem is and why it is taking so long to have my broadband conected. Will be looking for a new provider and cancelling my order. -
Reviewer
Shaun
Location
London
Date
05/03/2018
Comments:
Worked fine until 2 months ago. Now it drops connection randomly. Bt help desk are worse than useless and are unable to answer why or even fix it. Speed is decent IF you can keep a reliable connection. An ISP I would not recommend anyone take up. Also as a point of note, had my net go down for 5 days with no support from BT. Not the service I expected and definitely a service I am leaving -
Reviewer
Angela
Location
Carlton Nottingham
Date
05/03/2018
Comments:
I never get a stable connection
Forever dropping out ! -
Reviewer
Daniel
Location
Bristol
Date
05/03/2018
Comments:
I have been waiting for BT to connect our broadband for 4 weeks. They have had to cancel the original order and create a new one today meaning we will be without internet for another 3 weeks. They claim we can use their BT wifi network but their own website shows it is not available on our road. Terrible service. Offered no help. We paid £59 set up fee which was more than other providers. Would not recommend -
Reviewer
William
Location
Ayr
Date
04/03/2018
Comments:
Worse then dreadful
Some 40 years of good BT digital service gone in a puff of supposedly high speed broadband . But haven’t a clue on performance and service . My broadband has not worked properly since I took it up 4 months ago . They tell me it’s my iMac that’s faulty so I arrange to take in to Apple Then I think it’s my iPad that’s gone wrong so I buy new iPad . There nothing wrong with Apple it’s bt How I would like to cancel my contract .
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Reviewer
Just jon
Location
Suffolk
Date
03/03/2018
Comments:
Completely and utterly useless.
They don't turn up, they give no reason and won't even call back to offer a new appointment.
But they're happy to add services to you bill that you haven't asked for.
Avoid at all costs. -
Reviewer
Menzies Macgregor
Location
glasgow
Date
01/03/2018
Comments:
As I was not sent a email bill I was not aware until later that there was a mistake in that bill. I had been charge for a service I do not have namely B.T. Sports .
no WS63038094 -
Reviewer
Aleksandra
Location
North Wales
Date
28/02/2018
Comments:
Hi everyone !
Me and my fiance are with Bt since Jun 2013. We lived in LLandudno for 3,5 years and we had network disconations and speed internet problems. My fiance alredy spend on phone over 50 hours talking to Bt staff.
Now we live in Colwyn Bay and you can gues it is the same crap and again useless phone talks with BT staff.
I do not know if i have to laugh or cry, becouse for 75MB we are paing over 50 pounds and we can not change our bordband becouse of our contract !
It is my nightmare becouse i loooovee playing mmorpg and i need strong conetion. I really want to cry.
I am absolutly unhappy with BT it is an expansive nightmare.
Aleksandra -
Reviewer
Kieran
Location
York
Date
28/02/2018
Comments:
Got told our bt box was getting delivered never came the day after an engineer was ment to be coming out never came didn't even get a phone call to let us know rang up again and said they would call us the following day but didn't so we rang them to find that apparently the order has failed twice but every time we rang they kept telling something different!! Absolute joke!! -
Reviewer
Henry
Location
London
Date
28/02/2018
Comments:
BT is overpriced and Customer Service is rather arrogant.
They do brag constantly how well they are whereas they cant even keep up the internet speed as promised despite of many repairs and support.
I understand this may not be the case for many but still the arrogance is a real put off by the Customer Service in general. -
Reviewer
Chris
Location
Derby
Date
28/02/2018
Comments:
54mbps on a guaranteed 100mbps minimum line. I was told 80 down and 20 up were my minimums, I get 54 down and 8 up. -
Reviewer
Luke
Location
England
Date
27/02/2018
Comments:
I’m moving house soon and these fools can’t even keep my internet working. “Their system has shut them out” but of useless morons at part from one chap I spoke to who was nice and helpful. I would go to any other internet provider instead. -
Reviewer
Thomas
Location
Scotland
Date
26/02/2018
Comments:
Constantly crashes and isn't even close to the speed you pay for with the worst customer service imaginable. Steer clear, they are useless. -
Reviewer
Jonathan
Location
Nantwich
Date
24/02/2018
Comments:
Trying to upgrade to Ultrafast - got an email saying it's available, try to buy and website says it's not. Speak to customer services, apparently their 'old system' knows its available,. hence the email, but the 'new system' doesn't, so they can't sell it to me. So they say they will fix that and place the order for me, even give me an order number. Long and tedious story cut short, that order had never been placed, raised complaints, spoke to every man and his dog in India multiple times, still not fixed. Utter shambles. -
Reviewer
Georgia
Location
Date
23/02/2018
Comments:
We moved house 2 weeks ago, was meant to have an engineer come out Monday and no one showed. Partner rang and was told we would get a call Tuesday, still nothing. I rang on Wednesday and after speaking to numerous people I was put through to Josh. He sorted us out, used his common sense and a new broadband box was sent out the next day, which I set up. (An engineer was never needed.) brilliant customer service from Josh. -
Reviewer
Paul
Location
Longdown
Date
21/02/2018
Comments:
We’re towards the end of a line in a semi rural location with very old wiring. Speed and reliability is poor, service is poor and cost is high as we pay for high speed in order to get best speed at box before it starts to deteriorate over the distance. BT have no interest in improving the situation and other providers do want to take it on or “network is not released to them”
Comments: