BT Home Broadband Reviews

I put one star because I couldn't choose none. Absolute rubbish. Don't do what they say, don't deliver. In a new build, still no land line since September (5 months now) and no Internet since December (2 months) and we are still paying... A few engineers came to fix the broadband and connected us to the network of our neighbours to finally remove the connection as not set-up correctly. Still awaiting for some update, they cannot be bothered to tell us what is going on. Simply the worst customer service I have ever seen. I couldn't care less that they understand how frustrated it may be to spend hours on the phone to simply get an update. Stay away!!!!!!

My WiFi with Bt use to be the best in my town until some baboon who worked for Bt tried to put my neighbours enternet in and broke our and only came back the next day to fix it.

I was quite annoyed with this because when they did fix it my WiFi is really slow and they do not want to come out and look at it or give us a solution.

Well after seeing your member of staff threaten to blind someone online and on news papers. I feel appalled to use your services anymore. I will phone you up hopefully I will have someone that speaks clear English on the end of the phone we both know that would be asking to much. and end my over Priced broadband and phone with you. and move to a better more friendly service.

Absolute crap, can not wait to get out of this contract , which they keep changing their minds when that is. got a package for £36 a month but often get billed £85 for using the phone a hand full of times. Too expensive in this day and age, will be using my mobile from now on instead of landline.

Signed to Bt internet and within a couple of weeks of joining the internet connection became unreliable, often cutting out, slowing down and now we have been without wifi for over 2 weeks. We have made 3 appointments and every engineer visit has been a no show. Completely unacceptable customer service team, who are unable to provide appointment commitments they can keep, to remain calm or to give reasons for the engineers not showing up. DO NOT JOIN BT!

I had standard BT broadband with a speed of 2mbps, I contacted BT who said if I up grade to infinity I would get a minimum speed of 17 Mbps. I upgraded and only received a speed of 10 Mbps approx. I contacted BT several times and had line checks done and a visit from a engineer who said due to my location I was lucky to get a speed of 10 Mbps. On contacted BT again several times they would still not admit miss selling me the contract. I then contacted the ombudsman who found BT at fault for miss selling, said I could leave the contract with out penalty, have £40 debited to my account and 1 month broad band free of charge. BT now want to charge me £317.20 for leaving my contract early even though I have sorted another BT contract for infinity and the ombudsman has instructed them that I could leave without penalty. They are a complete joke, the service is a joke, there departments don't speak to each other, some of the staff(not all) are rude and ignorant, I really can't think of one reason why I would recommend BT.

Price constantly rises, indifferent and unreliable service. The only efficient thing about their service is the dependability of getting a bill

Being able to see a Superfast Broadband green box from my window, yet only being able to receive 0.3Mb/sec is hugely frustrating. Our BT Broadband service is intermittent at best, dropping out at least 20-30 times each day! We have complained to BT so many times, several OpenReach and contractors have visited, assessed and concluded there is a fault between us and the exchange 4 miles away but in their opinion it'll never get addressed as the main road to Malmesbury from M4/J17 will require major disruption to repair/replace the damaged areas - which apparently there are lots of!

After signing up to broadband in the January deals which came with an awards card, they saying they could take over an exsisting phone line which was great, I would have broadband in two weeks, a week later they cancelled the order and said they couldn’t as the phone line was linked to another provider which was strange as the previous owner took their provider with them two weeks prior, I rang up and was promised fast tracking to hopefully get the broadband on the original date and I could still get the deal I was promised I just had to book it through the advisor, they then hung up and I was left confused, I rang back up and none of this was possible, A complaint went in and went to the offline team to investigate hoping they would honour what they promised after listening to the phone call, I had a phone call from the offline team just to say sorry, nothing else, pointless, if you want false promises and useless staff, BT is for you!!

The worst internet provider money can buy

BT are shit and cannot change internet provider because others dont have fucking internet on our road hbecause we li ve in poverty.

absolute pile of junk ,i got wifi so i could watch a few films etc ,even with full signal all movies constantly buffering ,customer service couldnt even find my account ,now im stuck for 12 mths on a crap network with no signal and to top it all they tell you if you cancel you will have to pay the whole 12 mths what a cheek .

Sailing into third week without broadband. No one at BT seems to have a clue. Engineer has been out (spent 3 hours 'fixing' something. Was told all we had to do was call BT to resolve it their end. Here we are nearly 5 days later, still waiting for BT wholesale to assign and engineer. I'd move service provider at a heartbeat if they weren't going to get me on charges.

I have now placed an order for fibre broadband with BT 4 times. The first two orders apparently didn't reach the engineers (I need fibre cable installing to my property). The only way I discovered this was because I called them to check on progress. The third attempt looked good, I received confirmation email almost immediately. Within 24 hours I then received another email saying the engineers needed to conduct a survey and therefore I had to change the installation date. Each application takes almost an hour, so by then I had lost 3 hours of my life. So I cancelled.
As I can only get fibre cable to my property by applying through BT, I tried again yesterday; order placed after a mere 45 minutes. I have still to receive the confirmation email which I was assured would be with me almost immediately. I am therefore confident this fourth order is not progressing but can I be arsed to chase them yet again? No.
I'll stick with Talktalk and their abysmally slow broadband speed, but at least they are competent.

Attempted to switch to BT because of a very good money back deal. A painful month followed of phone calls to their customer service line and 3 wait in all day visits. One of which they didnt turn up for. Appalling customer care. Just don't do it.

I have made lots of poor mistakes in my life, but joining BT is one of the worst. I was a customer with TalkTalk for 10 years and very few issues with them.

Unless you want to constantly lied to you than join BT. Over connection issues I have rung BT numerous times and they always give different answers. Every single time you have to explain the whole situation as they do not update the accounts.


I have been waiting 1 month and half to get my landline and broadband installed in Wembley and they have not even started yet!!!

Please, do not join BT!!!

I was virgin media costimer for 8 years.i chance my mind to swap with bt.SUCH A BIG MISTAKE i made I suppose to get internet on 25 jan after 3enginer visit still i don’t have internet at home i called them finally they gona send me another enginer wich is going to be fourth:))
Am i get internet maybe 31 jan i hope otherwise im going to go back virgin again.DONT GO TO BT !!!!

Would not recommend BT. Have been a broadband customer since May 2017, just moved house to be hit with a load of trouble from BT. I have been paying for internet for over a month now and been unable to use it. It took them over 2 weeks (of cancelling our appointments on several occaisions, which may I add myself and my partner had to book time off work to fit around these appointments, only to be told on the day they are now not coming) just to get our line up and running. Now the line is finally up and running, the BT box is just flashing purple and not working. We have tried online chat several times to which we get told "We will calll you tomorrow" only to not recieve a call and have to go through the whole process again, in which still now we are waiting for a phonecall!
We get text messages claiming they have called us and can't get through, however, no missed calls on our call logs. If something isnt done immediately, we are going to take the matter into our own hands and seek legal expertise advice. My partner and I can both work from home and are unable to due to the lack of Wi-Fi, which we pay £35 a month for, RIP OFF!!

Up until last month I never had a problem with the company, then I had to move house. This is where all the problems started.
I moved End of December, to then get told I have to wait 24 days for an engineer to come out, so I booked the day off work and the day comes around for me to then look online to see they had cancelled my engineer. I contact them, they then re-schedule (so I had to take yet another UNPAID day off). There excuse was that they activated a line (which i never had). So the reschedule date was 2 days after. The engineer came, struggled to locate the ports, asked my partner where she thought it may be, drilled 2 massive holes straight through my wall, to figure that the ports wasn’t correct. (Partially filled them up).
Eventually the engineer located a smashed up port box, fitted a new one and connected everything up. But STILL the internet didn’t work, I contacted BT online support once a day for 3 days, each day they said they tried contacting me on my old number (which I updated 3 times)!!!! The last attempt they said they would call me within the next few hours - which they didn’t. Figures there is a network fault on their side. Too add onto it all they have put extra charges on my bill for internet that I’ve not been able to use! Oh and also, BT support needs fluent English speaking phone operators cause all 3 that dealt with my case didn’t have a clue what I was talking about (and apparently didn’t know how to update phone numbers)
If you want good customer service and problems to get solved quickly go somewhere else as British Telecoms are shocking!!!!!!

Used to use BT fibre optic at my old property. Speeds were running low alot of the time. Called up to report a problem and they talked me through it on the phone. I fixed it myself then they still sent an engineer and billed me anyway £152. The engineer wasn't needed but they still sent him and charged me for it. Do not waste your time with this company absolute rip off.