BT Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
BT.
How BT compares:
- Typical Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
-
Reviewer
Rod Hudson
Location
Burtonwood
Date
21/08/2009
-
Reviewer
stuart Logan
Location
Winkleigh
Date
19/08/2009
Comments:
A disgrace, being led to believe a given speed. And finding out out that the claims is nowhere near what was said. legealised fraud. -
Reviewer
Gareth Hughes
Location
Bridgend, Wales
Date
18/08/2009
Comments:
Download speed is a rubbish 400kbps!! -
Reviewer
Clive McGinn
Location
Sherborne, Dorset
Date
17/08/2009
Comments:
Terrible broadband performance at around 0.3Mbps being delivered after a recent housemove. -
Reviewer
Debbie
Location
Elstree
Date
09/08/2009
Comments:
Get very good speed and home hub is excellent -
Reviewer
Mr Craig Warne
Location
St Columb Major, Cornwall
Date
08/08/2009
Comments:
It says my line's good for 6MB/S, i'm downloading/streaming at 7.1MB/S. Always on, Very reliable. -
Reviewer
Lyndon Davy
Location
Swansea,UK
Date
08/08/2009
Comments:
Service liable to cut off,even told network is busy yet I pay and only get low speeds,so presumably my low speed connection is cut off while others paying the same but with more than 10 times my connection speed are getting service. -
Reviewer
John Taylor
Location
United Kingdom
Date
07/08/2009
Comments:
The response from BT is good, but you are talking to somebody in India, although they are always polite and helpful, it is sometimes hard to understand them, I was told I could achieve up to 5megs if I went with BT, for months I never got more than 485 kbps downloading, I tried every way to try and improve the speed myself, but to no avail, I bought and fitted an Iplate, but got no improvement, I have spent endless phone calls to the BT help desk, they have eventually got my speed up to just over 2 megs downloading and around 450 kbps uploading, -
Reviewer
FOX
Location
NORFOLK
Date
07/08/2009
Comments:
At the moment I am paying £37 a month to receive between 150-380 kbps. Every time I complain it raises to about 1.4 mbps which is still not very good. Methinks it is time to stop the direct debit. -
Reviewer
Janice Pattinson
Location
England
Date
07/08/2009
Comments:
we have never had wireless broadband, had to use ethernet cable, is so slow unbelievable. after numerous calls with very little useful help, engineer found we have a faulty service cable to property, still not fixed. quite often we have no access to internet at all for long periods of time, customer service is a lol. cost nearly 50 pound a month, bt vision not available at all. still given runaround every time we call, not to mention total chaos with biling. if we ever get a decent tel line, will change asap. in short bt a waste of money,time, -
Reviewer
Brian Jacklin
Location
Peterborough
Date
06/08/2009
Comments:
I am supposed to get at least 3mbps out of a package supposedly for 8mbps. As I live less than two miles from the relevant exchane (in a straight line the download speed of 0.94 mbps and upload speed of .331mbps are absolutely appalling. I have complained, had the line checked, etc, etc, and all they can tell me is that the speed is unlkely to improve! I cannot get a cable supplier, as the street I live in is paved, not tarmac, and, despite there being a utility strip down the side of the road, the cable companies will not lay it. -
Reviewer
MR AND MRS BT LOVER
Location
MALV ERN worcester
Date
06/08/2009
Comments:
MAKE no mistake BT cost a bomb and charge TOO much, but in return you get an A1 service(24/7) and i've had 3 outages in 3 years lasting a total of 30 mins. -
Reviewer
C J Castles
Location
North London
Date
04/08/2009
Comments:
BT need to invest to maintain technical quality. I have just switched to Virgin -
Reviewer
James Gregory
Location
Monkton, RAMSGATE< Kent.
Date
03/08/2009
Comments:
When I chose BT I was told that I would get up to 8Mbs download speeds. When I run your speed test the reported speed of my line is recorded as being able to support 3.42 Mbs but the actual achieved speeds are reported as between 38 and 64 per cent less than I should be achieving. -
Reviewer
Bryan Gray
Location
Ossett
Date
02/08/2009
Comments:
Speed varies by 100% and is low in the late evenings i.e. midnight. The service is expensive and does not offer any significant advantage. Reporting faults can be a long drawn out process often with language difficulties. Especially annoying if you report the same fault several times and know the solution i.e. a reset of the board in the exchange which appears to have a software fault on it causing a lockup. If you want to stay with them and reduce your costs ask for a MAC code. When I did they discounted by 60% provided I signed up for 12 months. I still went ahead and signed up with Sky. Lets see how that goes!! -
Reviewer
Raymond Thorne
Location
Llanelli
Date
02/08/2009
Comments:
Considering I'm supposed to get around 3.91 and am only getting 2.5max on a good day.The sooner BT puts down cable then maybe the speed would be somewhat faster -
Reviewer
Chris Myatt
Location
Staffordshire, UK
Date
02/08/2009
Comments:
Broadband connection speed varies from 3000kbps down to 250 kbps depending on time of day. It is usually slow. Lines have been tested by engineer during visit to location and are OK. Modem router has been changed but results are the same on 2 independent computers. -
Reviewer
Keith Wilson
Location
Weston super Mare
Date
02/08/2009
Comments:
I have been with BT 18 Mths now and their service has been terrible. My broadband conection is so slow its only just above dial up speeds. ie not in Mb but messured in Ks and not even many of them . All i can say is the connection is stable but at this speed its sometimes quicker to post a letter. In the 18 mths my service has gone down 3 times each time taking days to get put right -
Reviewer
linda miar
Location
easington colliery
Date
02/08/2009
Comments:
internet keeps going off when or just after I download films.. was pretty good until it went off on thursday 30 july . I called bt , was on phone for 3 hours on thursday. 4 hours on friday. 3 hours on saturday, 1 hour sun morning. and I just tested my download speed which was 5.09 -
Reviewer
masciocchi
Location
kingston u.t
Date
02/08/2009
Comments:
abysmal !
Comments: