BT Home Broadband Reviews

For some time now have had consistently slow broadband speed well below that advertised and paid for. I shall be chnaging supplier very soon.

as usual with BT you give up complaining.would not advise anyone to go to BT for broadband.unless they like talking to call centres that dont understand you.and know less than you about broadband.you spend hours going through BT help.then get the same from someone in a call centre.half the time not understanding them.cant wait till my contract is up.

Problems with BTMAIL requiring I reset my router (2-3 times a month). Best speed ever 2.8m & worst 1m.

Call Centres in India, operators have no understanding and are reading from a list of questions.

better than other supplier that i have at this address at least my broadband works 24/7 rather than not working for week in 3 mounths & the supplier taking a week or longer to get me up & running again yes my speed is not fast but that is due to the distance of my house to the exchange so it does not matter who my supplier is my speed will not change & with some suppliers it was actualy less (not sure how that happens) but at least with BT it has been reliable.

absolutly pathetic product and service , always get through to an Indian call centre and the staff don't seem very knowledgeable ... cant wait till contract is up will certainly move supplier

Almost impossible to contact BT when problems occur. Difficult to understand Indian call centre staff.

Speed at best under 4mbps as opposed to the contract of 8mbps. Intermittant performance and various drop outs o occaisions.System needs to be greatly improved before I sign up again.

Having conducted your B/Band speed test i am taken aback by the 193% slower than available to me. I realise that there are quite a few factors to be taken into account and that the advertised download speed is not to be taken at face value however, 193% is, in any subscribers view, unacceptable. What i would like to know is, which ISP controls my local exchange (Lynemouth, Northumberland) as i have tried comparisons, ie; Orange, Talk Talk etc. and find that i can not get their package as advertised because they have to use someone elses system and pass the extra cost on, in order to provide me with B/Band, i suspect BT. To me, this is an anomally as everyone, no matter where they live should be able to get any package that is ADVERTISED. As far as connection is concerned, BT ADVERTISE that they have the best in the land, i say no. The times i have lost my connection is unbelievable compared to when i was with ORANGE aka WANADOO. Help???

Not good service...Call centre in India some where..They said it would be 10 years or more until I can expect a better speed I'm getting 1.3 Mbs and paying for 8 Mbs. I live 1.7Kilometers from the exchange...Not good

should be much faster!!!

Quite good

They're good.

It would seem that BT have mis-sold me their deal. I have Total broadband 2 package that should include the phone deals etc, but I find myself at odds with them on every bill date. The line rental bit is always misleading and way over priced. I asked for co-ordinated monthly billing, as BT were still charging me two lots of line rental. I still don't get monthly billing, every time I query this their replies are off hand and arrogant, and nothing has been resolved! I am seriously

total scam for top money. pidgeon would be better

Poor when you have a problem. Difficult to contact VERY.

My speed is much lower than promised. 4 was the promise 2.8 the actual, sometimes lower.

I really though I had bought a fast service but I tested it today after reading the reports in the press and instead of 8MB i had 0.8MB. Not good enough I will change supplier (currently BT)

Shocked and disappointed by the results of the speed test

I use to get Just over 6 at a previous address, this one seems very poor in comparison.