BT Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
BT.
How BT compares:
- Typical Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
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Reviewer
Rob
Location
Buckingham
Date
16/09/2009
-
Reviewer
Brian King
Location
enfield
Date
14/09/2009
Comments:
After 7 years of support to BT, I still pay £26.99 per month for about 1.88Mbps download. I have asked BT for a fixed IP address as compensation for such poor download speeds in order that I can host an exchange server, but they have declined stating I should re-sign up to a business account, but the speed may well stay the same as it is now. -
Reviewer
W Davies
Location
Home
Date
12/09/2009
Comments:
Difficulty undrstanding customer Services -
Reviewer
Steven Roberts
Location
Harrow, North London
Date
09/09/2009
Comments:
My line is ADSL2+. I am 850 meters from the exchange. The internal wiring in new. I am getting 750kbps downstream. -
Reviewer
Peter Taylor
Location
Eaton Socon ST NEOTS Cambs
Date
08/09/2009
Comments:
SKY was very slow and timed out regularly and particularly in on-line auctions. This resulted in not being able to bid and losing items by the time of re-setting back. SKY also sometimes completely disappeared just leaving LAN connections and no (Big Computer Icon)Internet Connection. I joked when leaving SKY I could 'RUN FASTER' :-) The upgrade they gave me for an extra five pounds a month was no better. I did give them a chance but nothing changed. To-day I received and setup the BT hub package I ordered.It was effortless,in fact all I did was connect the wiring(ADSL Filter,Phone Wire and LAN wire). It is so fast 100% faster than SKY nearly 6mb to SKY's 3-4mb. I'm glad I switched to BT, a better service for less. -
Reviewer
JOE BETTERIDGE
Location
YORK
Date
06/09/2009
Comments:
They, BT , are a joke. I pay for up to 2MB per second. I get 320kbs. The service is not good, they take the micky. You are unable to speak anyone who is interested. If you complain enough the speed may improve, for a short time! -
Reviewer
graham
Location
warrington
Date
06/09/2009
Comments:
very poor speeds, Dial up was faster, average speed is around 180KBps - 240 Kbps (or 0.18 -0.24Mbps). Ringing customer services gets the same responses, although we told you it would be a 4Mbps line that is a maximum and I can see you were suposed to be quicker I change that for you now. Every 6 months you ring the speed increases to 2 - 3Mbps and then slows down with in a few weeks. -
Reviewer
Chapman
Location
Wiltshire, UK
Date
03/09/2009
Comments:
Since competition came into our area, BT has always demanded a high price for their ASDL. Now they are around 50% cheaper without explanation, other than I can never achieve a good connection. I discovered I have been double interleaved at the node, and as very very few suppliers will ever divulge the contention ratios, I suspect I'm sharing a measly 8mbps with 500 people. -
Reviewer
mikle coker
Location
wiltshire
Date
03/09/2009
Comments:
I was promised three Mb, but have never had it for more than a few minutes. For months they were replacing lines in the area, during which we seldom had more than 0.5 Mb, and many times my IP profile gets 'stuck' at 130K, and can stay down often for a week at a time, until my frantic telephoning persuades somebody to move their finger to press a button and reset it. I cannot tell you how many hours I have been on the phone. -
Reviewer
Mick
Location
tadcaster
Date
02/09/2009
Comments:
Had better service and reception from Tiscali faster down loads and no limit, pitty they over charged us -
Reviewer
Nigel Fletcher
Location
southend on sea
Date
02/09/2009
Comments:
I have just moved over from Zen internet which was 100% reliable, but limited to 2 meg speed to BT business. I now get 120k download and trying to get any sense out of BT is utterly impossible, they have always had a reputation, but naïvely I though that they had improved. Each time I get through to them, they promise action, but each any every time they let me down. So now I'm stuck, with a "virtual dial up connection speed" and nowhere to turn. So dont be fooled, they were bad, they have a bad reputation and more importantly, they are still as bad as they have ever been. I would steer clear like the plague. -
Reviewer
martin
Location
durkin
Date
01/09/2009
Comments:
Bt should spend some of their millions doing up all their network to fibre optic, as we find out in local areas like easterhouse barlanark springburn carntyne they dont get the promised 8meg broadband we get 2 if we are very lucky last night mine dropped again to under 1 meg which is appaling as i pay the same price that other people do who get 8mb and above. -
Reviewer
Robert Bell
Location
Bell
Date
31/08/2009
Comments:
Should you not get what you pay for? -
Reviewer
Martin Ralph
Location
Albourne West Sussex
Date
28/08/2009
Comments:
BT have always tried hard to help me, but am faced with speed problems which do not seem to get cured.I am aware being in the country speed can be a big issue, but problem speed has been the main issue for some time. -
Reviewer
Robert Hinds
Location
Tattershall, Lincolnshire
Date
28/08/2009
Comments:
Speed check is shocking, considering I was getting a faster connection in the North of Scotland with BT. The wireless is awful Hub V1. I live in a small 3 bedroom house and my playstation 3 cannot connect when downstairs as hub is upstairs -
Reviewer
gh
Location
gu47
Date
28/08/2009
Comments:
This company needs taking to task as I feel that they take your money under false pretences -
Reviewer
b hayman
Location
norfolk
Date
25/08/2009
Comments:
just rubbish for too much money -
Reviewer
carole
Location
stoke golding
Date
25/08/2009
Comments:
Although I am grateful that we have broadband,the speed jumps around like crazy.Some times of the day and weekend,you could pull it with a piece of string between your teeth faster.It makes gaming almost impossible.Almost as bad as dial-up. -
Reviewer
Chris
Location
Oxford
Date
24/08/2009
Comments:
I'm paying for up to 8mb per per second, I should be getting about 4.8mbps as that what the line currently supports and a BT engineer has confirmed this.For the last couple of weeks I've been watching my service disintegrate before my eyes and despite countless call to BT's support line, nothing's changed. I've swapped out my router, my cables and my filters, no change. my latest test results, download speed of 0.27 mbps and upload speed of 0.29 mbs are about average for the last couple of weeks, although my download speed has been down as far as 0.06mbps! The only reason I've rated the service as very poor is that I can't rate them any worse. -
Reviewer
John Hall
Location
Belfast
Date
21/08/2009
Comments:
pricey, but very good service and speed
Comments: