BT Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
BT.
How BT compares:
- Typical Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
-
Reviewer
Jim
Location
Litherland
Date
25/10/2009
-
Reviewer
george
Location
hastings
Date
23/10/2009
Comments:
we pay for unlimited but do not get it thay call it unlimited until you use it alot then they restrict your speed and call it fair usage policy i call it taking the p### -
Reviewer
Geoff Mitchell
Location
Chippenham Wilts
Date
22/10/2009
Comments:
Speed only inceases for a short time after a complaint has been made to the help desk. I have to monitor my broadband speed weekly for performance. I have had a BT engineer who tested my line at 3+ Mbs loopback with a CRC of zero errors. However the max download I have achieved today is 2.1 Mbs. Although at present I'm back at 1.1 Mbs. If it was not for my Bussiness E-Mail address I would move providers. The Bt Help desk ( India) is one of the biggest wastes of time both trying to understand the poor english spoken and the constant referral that it is my equipment that is the cause of the problem. -
Reviewer
Andrew
Location
Edwards
Date
21/10/2009
Comments:
Since being with BT my Download and upload speeds seem to have slowed down. -
Reviewer
jean aldrich
Location
west sussex
Date
20/10/2009
Comments:
I can say nothing positive about BT. I cannot wait until December when I will be free to chose new provider. -
Reviewer
Henry Shannon
Location
Hayes, Bromley
Date
18/10/2009
Comments:
My so called 8mb connection often runs at 75k during peak times and lately doesn't work at all at times. I live a few hundred metres from the exchange. -
Reviewer
steve
Location
norfolk
Date
14/10/2009
Comments:
BT seem to consider themselves as gods. and we are the lowly mushrooms that are kept in the dark and fed..... well you know. when someone knows more than the people in the Indian call centers it causes them problems. but nothing ever gets done. an engineer may call round but all he will do is tell you the same info as your router. it is a wonder how they can justify the extra costs of their product. i think a more reliable service could be gained with a telegraph machine opperated by monkeys -
Reviewer
Phil Evans
Location
Headcorn Kent
Date
14/10/2009
Comments:
Pathetic speeds! -
Reviewer
will Youing
Location
isle of Islay
Date
12/10/2009
Comments:
Once again BT can't live up to their advertising they can't even give me half a meg so how are they going to deliver 20meg they should not be allowed to advertise what they cant deliver to all -
Reviewer
Graham Wale
Location
South East London
Date
10/10/2009
Comments:
The speed is average but drops considerably on a regular basis, far too unreliable. -
Reviewer
Marty Ward
Location
Sunderland ( Tyne & Wear)
Date
09/10/2009
Comments:
Low speed as opposed to the published speed ! Line check carried out and all ok. Moved router to a short direct connection to the main bt box and disconnected all other devices. Ran the speed check again and it was still low. -
Reviewer
Philip
Location
Gretton
Date
09/10/2009
Comments:
Has never been good. BT seems to involved whoever supplies. Got better once now worse than for a long time. -
Reviewer
ian
Location
crewe cheshire
Date
05/10/2009
Comments:
signed up with BT because they said they were better than talk talk in every way! -
Reviewer
Jimbo
Location
Sittingbourne
Date
01/10/2009
Comments:
BT Business customer - very happy with price and performance. -
Reviewer
Robert Sullivan
Location
basingstoke
Date
29/09/2009
Comments:
Although being upgraded to the 20MB option I think BT did this network upgrade in my area before it was totally ready. This is born out by the drop in downloading speed initially, compared to my 8MB option previously.I do not like the Indian call centre for support because I cannot always understand what they are saying.Bring back call centres to this country for a customer friendly service. -
Reviewer
Wan Yeu
Location
Derby
Date
29/09/2009
Comments:
Very poor connection at times. Helpdesk appeared not knowing how to diagnose the problem efficiently -
Reviewer
Mrs Gaynor Pye
Location
Lincs
Date
27/09/2009
Comments:
Just changed to BT not happy -
Reviewer
chris lampitt
Location
cornwall
Date
24/09/2009
Comments:
promised a speed of 2.5-3 mbps, never had such a speed in 10 months of being with them. The best we have had was 1.5 for 2 days, average is 500 kbps, but normally speed is between 400-30 kbps ( yes 30 kbps slower than dial up modem )speed up to the router as 8 open reach engineers will testify is 2.5 mbps, so line etc is OK, but b.t. keeps the speed low at their end. -
Reviewer
J Powell
Location
windlesham
Date
23/09/2009
Comments:
Dismal speed.Indian call centre.Speaks volumes. -
Reviewer
Adam
Location
Cheshire
Date
18/09/2009
Comments:
BT has to one of the worst run companys i have ever been with. The customer service is terrible and the speeds which they say you will get are a complete lie.
Comments: