BT Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
BT.
How BT compares:
- Typical Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
-
Reviewer
john upton
Location
chorleywood
Date
17/12/2009
-
Reviewer
Arthur
Location
Noble
Date
15/12/2009
Comments:
Much too slow broadband speed. Customer service (if you can contact anybody) practically non-existent. Utterly hopeless. I am thinking of changing. I am paying BT for 8 Mb and getting an average download speed of 1.87 Mb and an average upload speed of 0.32 Mb. This is absolutely pathetic. -
Reviewer
iain
Location
kinross
Date
14/12/2009
Comments:
Option 3 un-capped. However, it appears to be capped at 300k/s d/l speed. BT should have it's virtual monopoly on lines removed, I do not recommend them. -
Reviewer
Roger Wheatley
Location
Woodborough Notts
Date
07/12/2009
Comments:
BT claims 8mb but I have never had more than 0.9mb even though they claim I should get 1.5 on my phone line I have tested it on quiet times so there are no excuses about too many people using Broadband in this area.. When I put in the post code they claim 4mb. Come on BT you should be able to do better thasn this -
Reviewer
colin rees
Location
wrexham
Date
06/12/2009
Comments:
customer service very very poor un able to achieve download speeds promised when signing contract -
Reviewer
ROB
Location
LLANIDLOES
Date
27/11/2009
Comments:
BT provides a below average service, it's rather like all services in a rural area, there aren't any. You have to live in a city area to get the rated service. This will always be so, where I live the majority of the population are sheep. -
Reviewer
c hart
Location
East wellow
Date
26/11/2009
Comments:
Despite all the adverse criticisms sites like yours like to promulgate, I have found BT very responsive to requests for help with problems and overall to provide a quite acceptable service -
Reviewer
John Fegan
Location
Whitehead
Date
22/11/2009
Comments:
As usual advertised speeds of 8Mb don't even come close to the actual figure of 1Mb even though i am quite close to the exchange. If this god forsaken town had any choice when it came to suppliers I would change without hesitation. -
Reviewer
Rob Twissell
Location
Tarvin Cheshire
Date
19/11/2009
Comments:
Very poor service I have complained that I only have 512mbs. The answer was that was enough for my needs -
Reviewer
steve watson
Location
bromsgrove
Date
17/11/2009
Comments:
they switch me to a lower speed . some indian from BT said he was doing us a special deal. weve been ripped off and get through to put it right!! -
Reviewer
bill smart
Location
emneth
Date
15/11/2009
Comments:
speed is very poor .7meg, computer locks up frequently, often have to close down and log in again as the broadband fails. Once bt have you signed up for 18months they couldnt give a toss, help desk in india WHAT A FARCE!!!!!! trying to get any sense makes you suicidal, i despair -
Reviewer
JOHN
Location
CROWBOOROUGH
Date
15/11/2009
Comments:
Nothing but trouble for several weeks and eventually sorted it myself!! -
Reviewer
paul
Location
pensby wirral
Date
14/11/2009
Comments:
not as fast as thay saytake no notice of claims on tv -
Reviewer
Hayley Bunn
Location
isle of wight
Date
13/11/2009
Comments:
I have never had a problem connecting to BT, its always up and running, but I am paying for an 8mg service and I am getting 512kg at best....for reliability excellent, for speed rubbish. -
Reviewer
John Marsden
Location
sheffield
Date
13/11/2009
Comments:
the speed that BT advertise is by no means reflected iin their actual broadband provision. I have had nothing but a slow connection, resembling the old 'pay as you surf' days- since we switched from Orange. A move I regret making. -
Reviewer
Mike
Location
Hollywell
Date
11/11/2009
Comments:
I recently (Nov.5th) 'Upgraded' to a more expensive package from BT and ever since my download speed has collpased, but my upload speed has doubled??? -
Reviewer
pamela
Location
lanarkshire
Date
09/11/2009
Comments:
a mickey mouse outfit who happily take your money whilst offering the customer a rank rotten service/customer service -
Reviewer
Kaloyan Gachev
Location
LONDON
Date
04/11/2009
Comments:
£21 every month for 1.1mbps,what is this? -
Reviewer
Bob Sullivan
Location
basingstoke
Date
28/10/2009
Comments:
The Indian support is not very good as I cannot always understand what they are saying. -
Reviewer
Andrew Sharp
Location
Moortown, Lincolnshire
Date
28/10/2009
Comments:
I was mis-sold BT Broadband. I have complained without result. I have many further complaints relating to apathy, incompetence and downright lies. For far too long I have tolerated an incredibly poor, often non-existent, service. Support has been lamentable. I am currently preparing a file for the Chairman and CEO of BT, with a copy for Ofcom.
Comments: