BT Home Broadband Reviews

Extremely frustrating experience, speed drops frequently, customer service is run out of India.
BT should be a flgship Britih provider, but they are sadly lacking in all areas of cstomer satisfaction.

In 12 months with BT I only got speed of 0.8 mbps. I was supposed to be able to get 3-5 megs but only got that speed when I complained, even then it lasted only a day or two before going slow again. They lied constantly, never gave anywhere near a good service and deliberately slowed the speed down to 0.13 mbps when they found out I was switching to someone else. Absolute rubbish service, product. They seem to be more concerned with advertising their products rather than providing a good, reliable service.

BT HAVE PROMISED UPTO 8MB,I GET 120KBPS ITS SO FRUSTRATING,AND THEY SEEM TO DO NOTHING,YET STILL CHARGE ME !!!!!!!!!

Poor speed and disconnects of its own accord. Pay for 8mb and recieve a high 1.5, finally called BT and they said we where in a low demand area, although we are in a high competitive area, was also informed on upgrade the connection was due to be upgraded, this was 4 years ago???? Seriously considering changing to another provider

Broadband speed is extremely inconsistent - varying from 4Mb+ to 0.5Mb-all the time. BT tech employees all appear to be in India with consequent language problems. Despite numerous complaints no lasting improvement has been achieved.The problems always seem to be blamed on "work" going on at the exchange!

I have been with BT Broadband for 3 years now and complained as I was only getting half a MB speed. BT kept telling me I was too far away from the exchange, I have since found out I had a tag on the line and BT removed this so I am now receiving about 2 MB. It is a shame they did not sort this out from the begining so that I could have not had to suffer such a slow down load speed and made numerous phone calls. My advice is do not give up and keep on at BT until they send out an engineer who can test what speed your actual line is capable of on their meters.I also suggest you ask them to check if your line is capped or tagged!
Hope anyone reading this can get their service improved like I have as customer service gives lots of conflicting information and occasionally you will get a good BT staff member who goes out of their way to help you instead of consistently being fobbed off.
Thank you BT for eventually sorted it out and can I get a refund?

Did a speed test and it came back 128kbps!

Very Poor, Viginmedia will be getting a call!

Beats Freeserve/orange hands down. Very easy and efficient change over.Much faster up and down loads.

I'm sad to even give BT 1 star. there service is appauling, they lie and when not lieing to the customer and trying to explain very bad speeds they either havent got a clue or try to balme it on you. At one point i was told to fix it my self from now on and another instance left on hold for 6 hours. I got 6-7 mbs when i frst joined on an 8 meg line now i have 20 meg and get from 76kbs to 1.7meg. I would stear well claer from BT as its some times hard to understand there customer support because of there very strong foreign accents. BT realy dont even deserve a star. Terrable service speed and they havent a clue at all.

Been with BT now TOO LONG absolutely rubbish connection and customer service, we are annoyed that BT are charging for a service which they are not giving considering how much they make there is no excuse for poor connection problems, deeply dissatisfied

BT's Broadband speed is far, far too slow. Getting through to Customer Service is a time consuming nightmare. All in all, a desperately poor service.

I live in the Lagan Valley (the largest populated area in Northern Ireland)and my Broadband Speed varies between 0.310mb and 0.120mb, BT's charter stipulates that all households would have a mimnimum speed of 0.512mb by 2009. I am registered Disabled and use my computer for shopping etc. My computer is only one year old running Vista. BT are absolute rubbish at getting anything done to speed my broadband up. They are helpful on the phone but useless on the ground.

Unpredictable results

Speed less than 1MB in our area! Pointless going to other Broadband providers if the BT line is hopeless, which is really frustrating. Hopefully when BT finally get around to installing Fibre Optic cable it will even out the playing field more.Did not tell us contract had expired after one year! Technical department in India as usual & sounds that far away on the phone. Hopeless with MACs as well. Just moved to Virgin so we will see how they do!

the speed is absolutely appalling-480k upload 350k download and is sold as up to 8MB.

BT Yahoo is the internet connection I use. I have Option 3 for the internet connection and full week no cost for land line calls on a BT line. It works OK but I'm certain it is not the most I could get from BT for the money I am paying.

evening speeds are down to less than 512 and transfer rate almost none and exchange 200yds away as crow flies. daytime speed ok about 4.5

best download speed 0.83mbps and upload 0.32mbps pretty hopeless.Most video clips wont play properly, stop start all the way through,only getting 1 tenth what I should be,really I should be only paying for what I'm recieving 50p a month,trading standards maybe?

Have had an issue about speed with BT since I switched to them.People next to me on same company are getting between 2.00 and 3.00MB I was getting 0.9 at good times. Have complained to BT who sent an engineer out to test the line and said nothing wrong with your house wiring system and nothing wrong with the line to the house, I asked about the other peoples speed he said just one of those things. When he left my speed has now gone to 1.6 now strange that it has but still not good enough as the engineer said I should be getting three.

These guys haven't a clue, everytime I need to speak to someone it's an hour long extravanganza of redirected phone calls, ultra-poor classical music while I'm on hold and one mistake after another. My internet connection was capped at 2Mbs for 4 weeks and even engineers couldn't suss it until they spoke to the exchange who just 'noticed' it was them that was capping it!