BT Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
BT.
How BT compares:
- Typical Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
Add your own review of BT
3,681 Customer Reviews over 185 pages
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Reviewer
Mike
Location
Axminster
Date
27/01/2011
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Reviewer
Mark
Location
Ulnes Walton
Date
24/01/2011
Comments:
Our broadband is very poor we are not happy with the level of service we recieve. -
Reviewer
Chris
Location
Chorley, Lancs
Date
13/11/2010
Comments:
Woeful reliability -
Reviewer
John N Mackay
Location
Staffin
Date
05/11/2010
Comments:
Poor download speeds in our area. Broadband available in 2005 but might as well be using dial up with such poor downloading speeds. About time we got an exchange upgrade for the amount we're paying each month for broadband. -
Reviewer
Gavin
Location
Glasgow
Date
30/10/2010
Comments:
A complete and utter waste of money. Poor speed of 58.Mbps. Terrible customer care/service and you get put through to India to people who can't understand a word you say. I am paying for a service that has crashed twice in a year,the first being a local exchange problem that took 10 days to fix, with lots of fobbing off by customer service in between. -
Reviewer
kate follows
Location
nottingham
Date
20/10/2010
Comments:
I am on option 3 and took out Bt as I was promised 4mg.I have always got 2 or 2.5,until it hit the decks a few weeks ago at 0.06!!!!!
After a new hubb and filters Bt engineer came out today and saw that my Bt extention was installed with thin internal wire and had perished on the outside of the house.He said i would never have got good broadband with that wiring.They have now put the correct wiring in and a new linebox which doesn,t require filters.
Straight away speed is up to 2.2 and am told it should settle to about 3.2 mgs over the next 10 days.
customer services told me there was nothing wrong with my connection a month ago.Two weeks ago someone else at customer services confirmed that my line had a problem.
seems i have had the wrong wiring for 6 years which was ok until I tried to run broadband off it. -
Reviewer
Brian Brown
Location
Oxfordshire
Date
16/10/2010
Comments:
We have BT Broadband Option 3, with a Home Hub v2.0 (wireless n). Performance is pretty good (7MB download) but the connection has a nasty habit of going down 2 or 3 times a week.
The hub is great - we have 3 PCs wired into it, and run my daughter's laptop, 2 XBoxes and 1 PS3 all wirelessly onto it. Performance wise it is very good.
Customer service wise though BT are a laugh - rather like a bloke trying to get into a woman's pants they will say anything to you, and afterwards they will dump you and ignore you. -
Reviewer
NUTTS5
Location
Crumlin
Date
01/10/2010
Comments:
Very happy with service in general except with speed. But told system being updated to fibre optic in jan 2011. apart from that excellent service and customer service couldn't be more helpful -
Reviewer
NCW
Location
chelmsford
Date
21/09/2010
Comments:
absolutely shocking!
we dont get half the channels and the ones we do are always juddery and cut out, the on demand tv works about 20% of the time, got solf movie channels but all of them are pay-per-view. the phone line is crackley and the internet needs to be restarted every half hour or so. Also even though we have 'unlimited' internet we got charged £100 for excessive usage (thanks to the flatmates bf!)
we have never been on hold for less than 30 mins when trying to get help and their explanation was that we lived in a poor reception area... why did you recommend this package, charge and install it for us then!?!
this is our first flat and internet ect was the one luxury item we had on our budget. thoroughly disappointed in BT and would never EVER recommend. -
Reviewer
Greg
Location
Dronfield, Sheffield
Date
19/09/2010
Comments:
After another problem, this week at 330k on my line and being reported by the "technical specialists" at BT as working fine at 7MB (which I've never had!! 2MB at best when it works) I've had enough. CONTRACT TERMINATED! -
Reviewer
Peter Crosland
Location
Barnsley - the S. Yorks one - sadly
Date
08/09/2010
Comments:
Pathetic in all aspects, donload speed 0.4mb to virtually zero at peak times. Died altogether for a week. Customer service is exotic but not very useful.
The one area they score big time is billing - they sure know how to do that! Try anywhere but hereI wouldn't even give them one star for some areas but zero not an option. -
Reviewer
H Vernon
Location
Warwickshire
Date
06/09/2010
Comments:
a complete disaster from day 1, I regret moving from Tiscali and need a change urgently -
Reviewer
David Heale
Location
Weston-Super-Mare
Date
27/08/2010
Comments:
The only reason I am posting a comment is that I have just phoned BT, which took numerous numbers to phone, to upgrade from Option 1 to option 2. Having agreed the upgrade I asked the question about whether this was a new contract, to which the answer was yes. I cancelled it there & then as I only have 4 months left on my current contract & feel it's a complete con., to start another 12 month contract, especially when I found out only by asking the question.I am an existing BT customer & would stay, but my current view is that I will now move. -
Reviewer
george
Location
dumfries
Date
26/08/2010
Comments:
Been with BT for years, very reliable service. Paying for up to 8 MG - never had better than 3.5 - they are now advertising "up to 20" - I feel that I am paying for this but not close to getting any improved service/speed - paying for unlimited download, had 3 teenagers home from uni at christmas - got "fair useage" warnings threatening to slow my download speed - how much slower can it get ? - bills are useless - no idea what I'm paying for - just know that it is costing over £50/month for broadband/ phone line and calls - all on the cheapest rate ! - Overall view - they are ripping me off and hiding it in confusing bills etc -
Reviewer
jenny
Location
witham
Date
29/07/2010
Comments:
absolutely far too slow for us - 1.3 whereas we should be getting up to 7.5 -
Reviewer
Gamgigo
Location
North east England
Date
11/07/2010
Comments:
The broadband speeds were originally terrible (30kbps for downloading files (upload speed) and 1mbps for browsing (download speed)) but have now increased to 250kbps upload and 1.5mbps download. These speeds are currently a lot less than BT state, also the spees drops during large file transfers. Their customer service is terrible when we called the helpline all the said was 'We cannot help'. They wanted to sell us BT vision by phone, it was an incovinient time, so we told them to call back later, they never did. -
Reviewer
Robert Armstrong
Location
Buxton
Date
23/06/2010
Comments:
speed has dropped from a download of 1.8/2mps to 0.3mps and Bt helpdesk insist thisis because of distance from the exchange, 3.1km,as an BT pensioner I am seriously considering changing isp -
Reviewer
minx
Location
monmouth
Date
15/06/2010
Comments:
Utter rubbish, 8 weeks we have been telling BT that even though we have a line speed of 5.5meg we can only dl at 1meg max. We are giving up and looking for another ISP. BT can’t/won’t fix this problem for us the India call centre have no clue full stop. Engineers keep saying it’s a software problem with BT Wholesale but India call centre keep sending engineers to property/exchange to perform the same checks over and over again. We could dl at 4.5meg then dropped overnight to 0.5meg. We can't move forward past the same processes. India technical support is the worst, only web based compliants proceedures available and no one calls you about your complaint. You get an automated email and you are left to be worn down and give up by the India call centre. -
Reviewer
B Woolhouse
Location
Garthorpe
Date
09/06/2010
Comments:
Been with them for three weeks and to say I'm disappointed is a understatement. Its like dial up very poor. -
Reviewer
David
Location
Seaford
Date
08/06/2010
Comments:
Although living less than a mile from the ADSL2 enabled exchange BT say 6.9 mb's is about my limit and supplying me with a 20mb line is pointless. All the shouting from BT about rolling out new high speed services seems somewhat over enthuisiastic.
Comments: