BT Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
BT.
How BT compares:
- Typical Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
-
Reviewer
Vampire1408
Location
East London
Date
26/07/2011
-
Reviewer
Imti
Location
Birmingham
Date
25/06/2011
Comments:
speed very very slow -
Reviewer
Jim Lee
Location
Southampton
Date
20/06/2011
Comments:
Periodic problems with Broadband speed dropping from over 6Mb/s to 1.5Mb/s. Repeated calls to customer service, and interminable waits in automated telephone sytem, bring promises of corrective action from 'an engineer will call' on 'date and time' to 'fault is at the Exchange and will be corrected in next few days. No improvement has resulted. Fed up with being treated like somebody who does not matter. Equally fed up with BT's general attitude to me as a customer, including the Highway Robbery of demanding extra money for not setting up a Direct Debit with them. And they think, after the fiascos of trying to get some action on Broadband speeds, I would trust them with a free hand to raid my Bank Account!!!! -
Reviewer
David
Location
Wolverhampton
Date
16/06/2011
Comments:
Just Got New Hub from BT so far so good looks Fast not upto Speed yet but early days. -
Reviewer
fad
Location
Barnsley
Date
15/06/2011
Comments:
Crap! Speeds at one tenth the so called best in our area. The advertising just goes on telling lies and there's always the getout of 'up to ...' -
Reviewer
Jimmyb01
Location
London
Date
08/06/2011
Comments:
I have been with BT for a number of years, they promised infinity last year, just been told it will be another six months! I can hardly finish a game on FIFA 11 without it dropping. I'm moving to sky, I like the look of anytime + -
Reviewer
gsd166
Location
Cannock
Date
21/05/2011
Comments:
A good quality service and value for money. Have tried others and BT are the best. -
Reviewer
Mike Dawson
Location
Wisbech
Date
14/05/2011
Comments:
Lucky if I get 50kbps - I had better reliability with dial up!! -
Reviewer
J H Pascoe
Location
Cornwall
Date
05/05/2011
Comments:
In Feb 2011 I was getting a speed of 6909 since then it has dropped to 720
I have contacted BT and cannot seem to get a improvement -
Reviewer
Peter French
Location
Wroxham
Date
26/04/2011
Comments:
Best performance is 1.8Mbps; the last 3 days 135Kbps; rang to complain got to Indian callcentre (english spoken very poor) may take 10 days to fix!!
Poor service. -
Reviewer
msander
Location
spalding
Date
07/04/2011
Comments:
Awful, constantly lied to when phoning up. Speed was 4.3M for a few weeks then they decided that a paying customer should only have 2.8M Yet I am not a heavy user. These jokers give the min speed they have to. -
Reviewer
Sussex
Location
Sidlesham
Date
06/04/2011
Comments:
Using the same equipment (Line,Computers & wiring ) as previous provider ( Plusnet ) but BTs' wireless Hub 3 - used wired Cat5 - my overall speed and 'reliability' and lack of tech support went from Bad to Appalling.
New Delhi Call Centre is the best thing about BTs' "service" !
Another "Non Customer Facing" outfit where THEY contact YOU, but YOU cannot contact THEM without devoting hours and hours to phone calls - email contact not allowed !!
I have a 25% DOWNTIME record so far - and counting.....
THEY (BT) are VERY GOOD at sending out BILLS - pity their service lacks value IMHO.
-
Reviewer
C
Location
Bedford
Date
05/04/2011
Comments:
Good service from BT but cabling needs upgrading and therefore very slow broadband in the area -
Reviewer
Diane Harris
Location
Westbury, Wiltshire
Date
27/03/2011
Comments:
Broadband keeps cutting out, for a short time only, when on facebook. Other sites seem to be ok, but opening sites can take longer than I think it should. -
Reviewer
davi9d
Location
clydebank
Date
07/03/2011
Comments:
Not getting 1 mb??? omg! -
Reviewer
Mark Whitwell
Location
Gerrards cross
Date
02/03/2011
Comments:
The very low speeds do not allow any training videos to be watched. -
Reviewer
George Burns
Location
Leicester
Date
20/02/2011
Comments:
absolutely useless 20/02/2011 speed 0.13mbps they tell you engineer is working on it. no results on improvement since oct 2010. i will change asap -
Reviewer
P Jagger
Location
Huddersfield
Date
14/02/2011
Comments:
Only thing from BT is that it is reliably SLOW! -
Reviewer
Simon
Location
Over
Date
09/02/2011
Comments:
Promised up to 8 mb broadband, but the most that is possible is less than half a megabite.
Time to change methinks. -
Reviewer
james
Location
preston
Date
03/02/2011
Comments:
speed ok during day but after 5.0pm loses 75%
drops from 4mb to 1mb.
Comments: