BT Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
BT.
How BT compares:
- Typical Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
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Reviewer
louise aconley
Location
scarborough
Date
22/01/2013
-
Reviewer
Robert Creasey
Location
Newnham Cambridge
Date
26/12/2012
Comments:
Insufficient Bandwidth BBC iPlayer ??Lacking Speed.0.24Mps -
Reviewer
Cheryl
Location
Bristol
Date
25/10/2012
Comments:
So disappointed with BT. Decided to change suppliers and go with BT, with reassurances from BT that Infinity would work well. Engineer turned up, very grumpy and rude because he had to change junction box. Couldn't set up, said he was going to the main box to reset everything, never returned. Turned up the next day did the same and disappeared - still no broadband. Rany customer services, job marked as complete by engineer! All customer services could do was give me BB fault number - why am I paying over £25 a month for such appalling service?! -
Reviewer
Peter
Location
Raymonds Hill (near Axminster)
Date
08/09/2012
Comments:
Broadband speed from the Axminster BT Exchange is ABSOLUTELY APPALLING!! I'd happily pay more for a faster broadband. -
Reviewer
Chris
Location
Bridgend
Date
23/08/2012
Comments:
Worst days work I ever did going back to BT. 60% slower than they promised constant loss of connection, don`t call you back when they say they will, and waited in for 5hrs for an engineer that never turned up. An absolute shambles, come back Sky all is forgiven!! -
Reviewer
DONNA
Location
HORDEN
Date
10/07/2012
Comments:
I have just sign up with BT hub 3 and it is the worst thing I have done big problems with speed fed up how slow this is and I am paying £37 a month for this. Not happy. -
Reviewer
Ilona Petherbridge
Location
BA3 4DE
Date
27/06/2012
Comments:
worst customer service I ever
experience -
Reviewer
HAW
Location
Birstall, Yorkshire
Date
16/06/2012
Comments:
We have had BT Broadband for about 10 years. The first years were pretty good with download speeds in the 3Mbps range. Then we started to get truncation which would make games laggy and frustrating but we thought, hey, new technologies are on their way and BT is worth supporting. This past year or so things have gone from bad to worse and my 'hobby' is speaking to polite but powerless call centre staff who tell me that I have no problems. I have dropouts numerous times a day, an IP profile that has fallen to 0.5Mb as a result and numerous visits by Openreach to make the problem go away for a week or two only. Birstall is a slow spot now it seems but nobody has reduced my £26/month service charge to match. -
Reviewer
George
Location
Lancaster
Date
01/05/2012
Comments:
With the introduction of BT Infinity 2, I was given an estimate of 57Mbs download and 20Mbs upload. I am consistently getting 70+Mbs down and 14 - 17.5Mbs up. Very pleased with the sevice. Line profile did vary by 20% in first 3-4 days but has now stabilised at 77Mbs+ -
Reviewer
anthony cattani
Location
spalding
Date
19/04/2012
Comments:
This speed has slipped from 6mbps to less than 2mbps -
Reviewer
LongWayHome
Location
Charlwood
Date
28/02/2012
Comments:
Frequent crashes an poor service in rural areas -
Reviewer
david hope
Location
shotton colliery
Date
27/01/2012
Comments:
bt will not fix substanded lines in the area -
Reviewer
chris barnettr
Location
wrexham
Date
12/01/2012
Comments:
not happy with our service overall very slow speeds not even 1 mb on some evenings at 11pm oh why !!! -
Reviewer
Lower Farm
Location
Noke
Date
07/01/2012
Comments:
0.078 Mbps speed test says it all and only five miles from Oxford city centre in a decent sized village! BT are the only provider available and have done nothing to improve the service, yet charge double that of other quality suppliers. 1 Mbps would be adequate, to get less than 10% of that means a simple page like this takes 20 seconds to load. -
Reviewer
Rayman
Location
Isle Of Dogs
Date
29/12/2011
Comments:
Horrible, not even above 2.5Mbps -
Reviewer
sandeep
Location
high street north
Date
02/11/2011
Comments:
i pay £28 a month for this crap of mine..!! what a shame, b.t. have let me down big time. iam so annoyed..!! it wont even reach a mere 1 mbps. what a disgrace. pls help. -
Reviewer
Alan Smith
Location
Newhey - Rochdale
Date
18/10/2011
Comments:
I have had a couple of problems with my Broadband
over the past couple of years with BT. However on contacting them my problems have been dealt with efficiently and quickly. On the last occasion they even sent an engineer around the next morning and as a result my broadband was back online faster than ever. They may be a bit more expensive than some other providers but service they offer is worth every penny. I certainly can recommend BT. -
Reviewer
Denise Allman
Location
Sheffield
Date
09/10/2011
Comments:
reluctant to give one star,the service from BT has been poor. -
Reviewer
david
Location
cupar, fife
Date
21/08/2011
Comments:
Far too slow when I am only a mile and a half from Cupar Exchange. BT give little comfort and seem to be able to change the speeds from 0.1 to 1.33 !! -
Reviewer
Tony
Location
Leeds
Date
29/07/2011
Comments:
bt broadband infinity ???
it takes an infinity to get online and then takes an infinity to open a webpage, my average speed 0.2meg and im lucky if it stays connected for more than 15 min at a time, bts excuse the wire from the cabinet to my house is too old and in poor condition, they will replace it if i pay.
Comments: