BT Home Broadband Reviews

Maybe I am open of the lucky ones. So far, BT have been BRILLIANT. Setup was easy, speed is spectacular, 100% reliable and well worth the extra pennies.
bt+i-Mac is supreme. Thank-you. Keep it up.

For years I have suffered with low connection speeds from AOL. I live in very rural location. After 2 engineer visits and countless inane calls to somewhere in India I was still getting speeds of .56 Mbps at peak times, late afternoon and evening. Eventually I switched to BT unlimited broadband and since that day I have a constant speed of 6.5 Mbps and can now watch iplayer, on demand and youtube with no interruptions at all. The changeover was seamless for Broadband and phone and I would not hesitate to recommend them.

I appear to be one of the lucky ones. Excellent speeds through copper wire- more than 16mbs on average. Excellent service, well worth the money.

I ordered BT Infinity and telephone and received an "installation" date of 10 days later. I booked a day off for the engineer as the installation was between 8 and 1pm. The day before I get a text telling me that the date has now changed to a day later! I now took off another day.
The next day, the day my service was originally going to be installed, I received an email telling me that my phone number was now live and my broadband was going to be installed the following day.
The next day I sit waiting all morning....The engineer turns up at 1:30pm! Ok ill let him off...
He tries to install the broadband only to discover that there is no phone line!!! He asked if the engineer had been to install the line...Urm no I thought that you would be doing it.... His reply? He wasn't qualified to work on "copper" wire!!!!!

I called BT..... Big mistake. Indian call centre wasn't my issue, staff that passed me from department to department for almost 2 hours is. I started the call at 2pm and finished at 4.15!
Totally useless. I tried to log a complaint and after telling them that there is an external problem with their line at the actual box in the street, I was advised that I should go to another BB provider!!!! Idiots! It doesn't matter which service provider I go to if the problem is with the BT box outside, I will never get a connection!!!

Advice...DO NOT DEAL WITH THESE IDIOTS AND CERTAINLY NOT ON AN 18 MONTH CONTRACT!!!

I read so many warnings about BT but stupidly took no notice. DO NOT USE THEM. They are terrible. I signed up for BT Infinity in August 2013. They then for reasons best known to BT cancelled my order. I only found out after calling to find out where the engineer was on the installation day. It's now 5 months on and I still only have around 1/3rd of promised download speed with ethernet cable. Next to nothing with a wireless connection. Rang sales to cancel but they were just arrogant and refused my request out of hand despite the product not being fit for purpose. I am now have to have yet another conversation with tech service. They are good people but clearly their job is horrendous because of the lacklustre product. Ignore the advertising claims, they misrepresent the actual performance of BT Infinity. Rest assured, I will take note of others comments in future. Just stay away from BT.

The worst customer service ever. Been a customer for nearly 30 years and when our router stopped working asked for a new router and was told that we would need to pay for a new one unless we sign up for a new contract. Was not willing to do that as we have been getting the worst download speeds and poor customer service. Decided to sign up with new provider. Customer loyalty means nothing.

I switched back to Bt a year ago. I am on Infinity2 which offers up to 76mbps. I get as low as 18. every time I complain my call is put through to India where I am told that they will look into the problem. Their normal response is to send out an engineer. I have now had 4 engineer visits and there is and never has been a problem with my phone. The problem is that I live about 400 yards from my connection box (CAB) and can only expect speeds of up to 26mbps. Until BT is prepared to invest money in their infrastructure instead of TV and European football programmes nothing will change. If your thinking of switching to BT check where your CAB is otherwise your speeds will be slow and BT will not care less.

if you hate some one really really bad suggest BT to them, they will CRY i promise

i really hope there where ZERO in this rating ,
bt is a the worse broadband and defiantly the worse customer service !

BIGGEST PEICE OF **** EVER! **** YOU AND YOUR PANTSY OOH LETS ONLY GIVE THE CITYS GOOD INTERNET!!! I USE THE INTERNET JUST AS MUCH INFACT MORE THAN MOST PEOPLE IN THE CITY BUT YOU MONEY HUNGRY ***** ONLY GIVE ME 2.0MB/UP AND 0.3/down AND IT CUTS OUT AND DIES EVERY 10 ***** MINUTES... **** YOU BT GO DIE IN A HOLE

Rubbish, can I turn you off 2morrow & go to plusnet? New homepage is useless, can we can have the old btyahoo page back please. BTsport - crap.

BT Broadband is very slow less than 500Kbps most of the time. The free BT Sport app is useless and to be honest 3G gives quicker speed than I get. I have tried all the test and actions to improve the speed BT suggest and its no better and getting worse.

It is £30 per month for unlimited broadband and a complete waste of money, will switch as soon as I can.

Signed up to BT broadband so that I could watch BT sport. What a mistake that was. First they got rid of my unlimited free evening calls even though their customer services told me on two occasions that would not change. Now they expect me to pay extra for the evenings call package. Got all the equipment on time and the service started on time and then the real problems began. The internet connection has a mind of its own. Slows down to 0.03Mbps every few hours. Resetting the home hub restores the speed most of the times but not always. After waiting on the phone for about 30 mins each time, technical help go through diagnostics then tell you to switch off all equipment and restart which resolves the issue for a few hours. How long can you keep resetting the router. Try and make a complaint and you just keep going round in circles. They don't want to help and have no idea what customer service is. Can't wait till the 18 months is over. So many better and cheaper deals out there.

Never get a contract with BT. You will regret it.

When I first signed up to BT on an eighteen month contract, I wasn't worried about the length of this contract due to BT’s “Moving Home” service. I remember thinking, “well if I need to move house after a few months, that’s no problem, I’ll just move my BT service with me”.
When I did move home, I realised just how wrong I was.
I was staying briefly at a friend’s place whilst I was trying to find something new. So I call up BT to try and get my services suspended whilst I find somewhere new. Note I was trying to suspend only my services, not payment, I was happy to keep paying the monthly fee.
BT tell me they can’t suspend internet services, and can only block outgoing calls for a fee (of £25, despite the fact that it took them a minute to do). So I had to settle with the thought that the new tenant of my old flat could use a BT router to access heavens knows what on a connection in my name, and only me paying £25 was stopping him from doing the same with the phone line.
So when I complained to BT on the phone about this, they informed me that they are unable to suspend a service. I emailed several times, and eventually received one reply which stated that not only would I have to accept any charges for SOMEONE ELSE using my services, but that if someone moved into my old place and set up internet there before I could move my services somewhere else, I would be charged the cancellation fee (of £200), even though this is something I have no control over and was not attempting to stop or suspend paying my monthly fee.
So I complained to the communications ombudsman. It took two months for them to get back to me with an answer. They were polite enough but frankly have no clout whatsoever. They said they couldn’t deal with this as it was a “commercial decision made by BT” (as in something BT is doing? So what exactly can they deal with?). Nor did they make any reference to my complaint at being charged £25 for BT to block outgoing calls from my number. The ombudsman is useless and clearly don’t challenge BT at all. I shouldn’t have been too surprised seeing as how readily BT advertise going to them on the BT website.
My advice, no matter how tempting a BT contract may look, DON’T DO IT! There customer service is non-existent and they squeeze money out of for doing (poorly) things they should already be doing.

Would have preferred zero star rating for this company. I am told by the callcentre in India that I should be grateful for download speeds of 0.30 mbops & upload speeds of 0.09 mbops, as I live way out in farmland!!! Oh, and I should be pleased to pay £25 a month for this "service" - and by the way, BT gives no guarantee of decent speeds for a WIRELESS connection. Yep, this was the latest in their list of excuses. If BT had the honesty to tell me this mumbo-jumbo when I discussed the contract with them. I would have gone elsewhere.

We have been BT customers forever yet when I terminated the useless unwanted wifi with no signal, BT never consulted me about continuing with our Basic Broadband tel service ...low usage for my disabled brother Vaughan W. Evans . Instead without asking what service they cut off wifi which we wanted ...but NOT our regular Basic Broadband tel only that we've had for years and years paid through Direct Debit. My brother's Emergency Alert Alarm no longer is connected and that company say they can't connect us up again. ...it is the error of our provider BT. We are desperate now without a phone for all the services that are part of the NHS network . The house is DEAD now without any rom of communication. IMMEDIATE HELP IAS REQUIRED BY LAW FOR AN AILING DISABLED SENIOR . I AM THE VISITING SISTER STANDING BY AND WILL WAIT FOR YOUR CLL RE CONNECTING THE PHONE AGAIN.
WE BOTH ARE WITHOUT A CELL PHONE AND KNOW OF ANYONE IN THIS NEIGHBOURHOOD WHO CAN BE OF ASSISTANCE TO MY BROTHER AND ME .

connection tests prove 95% efficiency from the stated maximum for Infinity Option 1, the cabinet is right outside my house with a short length of cable to the telephone and then on to the house, the connection has been stable for well over 3 months now and is totally secure through a corporate grade hardware firewall, well done BT, it is all as it says on the tin !!!

Not exactly as promised. Would expect nearer 70MbSec contacted Customer Services, nothing done.

I was a bit disappointed with my speed at first but since I've changed my wireless adapter I've noticed a distinct difference and am now getting the speed I was promised.

Sorry to say, just about the worst Broadband reliability ever and after suffering for 4 years am going over Infinity 2. Will report back in due course. The customer service from India is 200%, they are so attentive and if they say they will call back in 2 days at a given time, they do. Pity the rest of BT cannot do likewise.

good overall but call centres in india a no no can not understand the plus very patronising