BT Home Broadband Reviews

Very slow speeds at times, customer service very difficult to deal with and after several months of trying unable to resolve my issues. Will not be using ever again!!

We are promised up to only 7.5mb/sec.and in fact,achieved that regularly up to about 12 months ago.Now we struggle to get 1-2 mb./sec. and BT won't fix it....they keep coming back with the explanation that it's because we have 8 applications....we only ever have 2 running on wireless broadband and we had these before when the speed was ok.I want to change but as the line is provided by BT I'm unsure whether it'll make any difference except maybe for a lower cost which is not what I need.Ideas??

Awful. £130 for new line.Engineer didn't do his job, gave incorrect information, couldn't get a another appointment for over a week (which i received no confirmation for), then well over 40 mins on hold to sort it out (I'm still holding). You simply cant believe what they say - I was told two different versions of why work couldn't be completed. To make it worse this is just one in a line of errors over last 6 months - constantly re-setting the wi-fi, poor ordering online, long waits on the phones and variable (being polite) customer service on the phones. DO NOT GO WITH BT.

ordered broadband /TV 29th May for activation 4th June received text to say it was cancelled,no explanation and I would be contacted in 2 days which they did, apologised and was told it would be activated 16th June and all activation, delivery fees would be scrapped.my package included extra 20 channels
ie: fox,gold etc, another text informed me I would contacted 18th June 2 days after due activation date,
cancelled again . I contacted BT and after being sent
everywhere finally spoke to a agent in UK i explained
what was happening and he said he could reorder again
but now I would have to pay activation charges and
£10month for extra channels but I said that was not what I was offered and was told if I took the package he would add a complaint and all calls would be checked and if they proved the agent did offer me these they would refund the charges I refused this and now waiting for another call 22nd June ...not going to hold my breath

Awful! The wifi is so inconsistent and I have no connection even from my bedroom. Customer service is appalling, there are inconsiderate and rude. Keep losing connection and it takes about 10 minutes for a page to load. Don't choose BT whatever you do.

BT Broadband service is appalling! Emails going missing. Losing totally, inbox, outbox, all saved emails. Have needed to contact them for the past 3weeks. Today, again, emails disappearing into the ether. It takes minutes to sign in/out, Change to another email address, etc. So disappointed with the very poor broadband service. Since it combined with Yahoo it has been nothing but trouble. Ive been told that BT are slowly severing their customers from Yahoo but it could take months! Not acceptable BT. Should really change to another provider and that would kick BT up the bum. This is the 4th week and this morning it's so slow I need to wait for the service to keep up with my typing. Poor show BT you should be ashamed.

Broadband service reliable but much slower than advertised at my address. Customer service very poor, polite perhaps but staffed mostly by people who can do no more than read scripts. Much of the response is telephone only, i.e. no audit trail of the poor service, and if you're stuck with Yahoo mail, you may have to change your password twice a day through no fault of your own, and BT say it's not their product so tough luck.

Very patchy customer service. If you fall into the right category, it's not too bad, but if it's a bit complicated, then you've got no chance. For a communications company they're very difficult to get in touch with.

Quite frankly useless in every way, shocking customer service, shocking reliability, even leaving these clowns is fraught with hassle. Probably the worst broadband provider in the universe

HORRID!!!!! NEVER EVER JOIN THEM!!!

They messed up my initial order, made me wait 11 days for a connection, connected me on the wrong rate, charged me an activation fee when they promised not to, sent me a bill for £76 pounds when it was supposed to be around £36, promised me call backs when I called to find out what is happening, wasted my time for three weeks then when I wanted to cancel my account they said I owed them money when I was only connected for five days on the wrong rate and it was all their fault!

Shocking, made the fateful mistake in moving from Talk Talk to BT. They took the order but placed my order on pending so was not actioned on, only found out when I moved to BT. They issued me with the infinity box but the speed I have at the moment is barely recognisable on a speed test, its that slow. I thought it would be a seamless service from 1 provider to another but this is simply not the case but this is down to BT. Wish I could turn the clock back. Not impressed with BT at all.

Dreadful... Took BT Sport full of excitement but hardly been able to watch anything in HD as, firstly it kept freezing and then stopped working all together. They could not solve the problem after many times trying. I then get charged £34 to cancel something I can't even use. AVOID..!

BT is the worst. I live in Canary wharf in London and yet it takes BT 6 days to bring internet back, which is absolutely unacceptable in year 2015

Absolutely shocking, terrible customer service, terrible broadband speed, not reliable at all. We didn't have proper service for 6 months and bt is just not interested.

upgraded today from standard broadband to BT you view with a new hub.I now have no internet, no tv and no back up from these idiots. How bt can be allowed to keep trading is beyond me. Every dealing I have had over the years has been appalling. scum of the earth

awful broadband I can load google, techncial cant fix the interference and BT would let you cancel. Hours being passed around hte world requoting my phone number and address, while paying for nothing

advised to upgrade to infinity from basic broadband to get a better speed my system is now slower than before so slow now that my pc is unusable for days at a time keep complaining but get nowhere with bt accept speak to some very nice people in india my advice is steer clear of bt infinity.

I can't actually rate any of BT they are the biggest pile of dung i have ever come across. I'm talking years of experience. Don't bother with any of their products. The staff in India are robots and unable to deviate from their scripts. Doesn't matter how much you complain they never ever deliver what they say they are going to and then offer £5 compensation.... that is when asked they never actually offer!I can't believe in this day and age they are allowed to get away with such horrendous conduct, and they are not cheap either. Broadband doesn't work and still being charged for BT Sky 9mnths later when it could never be installed as the broadband speed is so poor won't support it. Have rung BT 5 times for a refund and they still can't sort it. Promises of manager to ring back....can never speak with one god for bid, and guess what manger never does. I've had it with them now and will be going right to the top to complain. What ever you do don't go with BT.

I have had intermittent difficulties following a horrendous set up experience of multiple no shows from BT. Most recently an excellent engineer came out and appeared to resolve the ongoing problem. However when trying to seek compensation from them for a long term problem albeit intermittent but really been unable to access on demand consistently without buffering since October 2014. Now all appears well.
I have contacted billing and have experienced the usual run around, lies about returning calls, false details recorded on the system and the last contact stated I am not likely to get any compensation because I have not complained enough and are soon to be out of contract. I have infinity, Broadband, TV.

If any one from BT Senior Management is reading this please contact me as your operatives clearly lie consistently and are malicious.

All I want is a good service - oh on reading the engineers notes - he did not know I did - his instructions were 'customer must prove fault'. well the fault was not mine and proved to be BTs. Mmmm what a premise to start off from. Really disgusted.

Sick to the back teeth of BT and their NOT Super Fast Infinity and NOT reliable, after 5 months of trying to get this resolved I have lost the will to live. New Ofcom rule, I believe, means I can opt out without penalty