BT Home Broadband Reviews

BT are lies joined BT In may on there £12.50 deal including sport for free for a year it's in my contract to BT sports 1 2 and espn . Now they send a letter saying Pay £5 extra a month from August just cause of BT Europe I never agreed to have Europe so why they going take BT sport 2 and ESPN away. So wrong again big companies lie I joined as after seeing advert & on talk sport complete con

I went for BT fiber optic broadband for the great service BT offered in the past. During the installation I was disappointed to learn the modem had to remain near the main socket, which was on the ground floor. I thought to myself if the speed and connection will be optimal I may not need the ethnic cable, something I used to improve the speed.

From the very start I encountered issues connecting the wifi to my devices. I noticed the password had to be re-entered each time I reset my laptop and on some occasion the password appeared unrecognised. I was then forced to retype the password several times before achieving a successful connection. This got worse overtime, after several consultations with BT technicians over the phone, the only solution I got was to reset the modem when this occurred. I was then compelled to walk to the living room from the comfort of my bedroom every other night just to connect my laptop to BT's wifi. I did not expect this poor service whilst paying premium price for the connection.

ever since we had broad band it's been ridiculous kept going of or would not work bt said upgrade so we did now it's a joke to get through to customer services you just get put through to somebody who can't even understand English they always say there's no manager we have had this for nearly 12 months now they promised to ring a few days later to see if things were any better but never have surely wiyh technology they should know there just fobbing people off all the time I am now looking to speak to somebody to speak to to cancel and a refund they are charging me for something I don't even get and I know quite a few people it's happened to

If anyone reading this wants good broadband most definitely do not go to bt, this company has left me so stressed, backing you into a coner to fix speed etc, then you get tec team telling you the copper wires are swollen cause it's warm etc etc then when i try to cancel a guy tells me if i don't pay all this money they will send the baliff in. I could go on and this is only 2 months with them.

Absolute joke, rang several times to complain, had several test carried out and told all ok. Obviously myself and family completely in the wrong even though we were ones unable to continually connect to the internet. Had an argument with one representative who said we had never complained and there was no info on our records........really. Call this BT I'd say their their bucket of helfpfulness was MT.

Customer service is shocking, it took four months to finally fix a fault slow service, buffering, losing connection during that time I had to deal with some very rude people who kept talking over me and no compensation when it was finally resolved. The broadband can be excellent but it's not worth using because of the hassle if you have to use customer services

Struggling to describe the quality of BT fibre broadband without the use of swear words... Total dog crap springs to mind. The reliability and speed is shocking, almost from day one I have experienced regular outages in service. Can't wait for my current contract to end. I will never buy into a BT broadband package again!!!

Just switched to BT broadband few days ago and found that the braoddband speed very slow at times and connection unreliable. By replacing the BT home hub (router) with my netgear dualband router solved all the problems.

Not one day goes buy without having problems with connectivity. it takes an age to get speaking to someone and they then get you to test the speed wired, despite repeatedly telling them its with wifi the problem is. They told me the equipment I have is no longer used as it is out of date but they wont supply a new hub. We have the TV package as well, apart from BT sport its crap. Had to get Netflix. Not a patch on SKY tv.

Initially went on a 9-month unlimited broadband package, however the bills always kept coming higher than the set contract price. After 9 months, when I called to cancel, I was told that the 9 month contract was only for Internet so we had to pay extra cancellation fees for the landline. To make matters worse, after 'cancelling' their services they supposedly took 2 weeks to process the cancellation (during which I ceased using their services as I had already moved out of the flat) yet they sent me a bill charging me for an extra month. When I called to investigate, customer services were rude and patronising. They said they'd refund me the money by deducting them from my cancellation fee and so the matter was dismissed. A week later, when my cancellation bill came through, I found that they had only deducted £1.20 from it. Appalling to say the least. I will never be returning to BT again, it was a waste of money and time.

Supper crab service, worst ever. We ordered the internet in last February, and got installation until April after many calls. When we moved house at the beginning of October, BT changed us 200 pounds for moving, and again took another one and half months for the reinstallation. Now we can not tolerate the slow speed, and wanted to cancel it, 100 pounds for penalty.

My broadband speed was really poor but when I reported this to BT they sent out an engineer within 2 days and fixed the problem. This was only a few days ago and so I cant really comment on the long term but so far so good. Their customer service was excellent.

Broadband very slow to nothing weekends and evenings. Help line in India also very little help as they seem to read from check list which has nothing to do with this issue.

I have been with BT for 6 years and I am moving home at the end of June and i read on the internet about giving notice to BT one month before when moving to avoid extra charges

On the 9th of June i phoned BT asking to stop my contract at the end of the month. I confimed twice with the customer service saying i was moving out on the 30th and i needed the landline till that day, he assured it was ok and i wrote everything down.

I immediately received an email saying i was getting disconnected the day after.

So i promptly called back saying i didn't want to be disconnected the day after, they said there was nothing to do and the disconnection was on the way and there was nothing to do about it.
I begged to keep my connection as i need internet for work they ammitted their fault but they said there was nothing they could do.

The day after i got disconnected by BT and that was my landline and broadband gone.

I called BT several times and they said i would have been reconnected the day after, 3 different people assured me i was going to be reconnected, but nothing happened.

After 2 days i called back and they told me i would have to wait for the following week to be reconnected.
After that call i received an email saying i was subscribing a new 12 months contract and the reconnection fee was 50 pounds. (!!!!!!) I never asked any of that.

When the week after i finally got reconnected the internet wasn't working and i put up with being with no internet for 20 days waiting to move out. I just gave up talking to them.

A special mention goes to the customer service department, all they do is:
- asking your details
- asking to hold on while they check
- transferring your call to someone else
- asking your details again (since the new speaker doesn't know anything about you)
- asking you to hold on again while they check
- transferring you again or lying and saying everything is ok.

They have been lying to me so much about everything, the timing, fees, procedures, speaking to customer service is pointless or actually bad for you because they create troubles instead of sorting them out.

Conclusion:
- if you speak to BT the only communication you should aknowledge is the written one you receive by post or email.
Everything said on the phone is unreliable.
- if you want to cancel BT, just tell them the day before, they don't need any notice, they will charge you anyway 43 pounds for the disconnection, unless you cancel at the end of your 12 months contract.
- If you can, avoid BT at all costs.

My review of BT is that BT is the worst internet we've ever had at my home. I got told that I'll be happy with this internet speed so I can still be happy in making my games with a fast internet connection. After 3 months they went through to floor. The worst people we've ever had to deal with. Broadband speed, Ridiculous. Customer Service, Not good. Reliability, Not good.

Just moved from talk talk to BT infinity 2. Bt have been brilliant only problems have been with Talk Talk, firstly in supplying incorrect MAC code then insisting they are still connected even though I am connected to BT, this is a technical impossibility. Thank you BT your engineeer was so helpful.

The most appalling customer service I have ever experienced. BT disconnected my broadband by mistake and for a week now I have been going around in circles trying to establish what the cause is and having to explain myself at least 4 times on a single call being transferred across different departments. Raised a complaint which was not registered initially, so I had to ask the staff to register my complaint, which has not been taken seriously, because it has been a week since then With no update. If customer reviews make any difference to the customer experience by taking customer feedback on board, then please sort this out and make sure it doesn't happen again.

Shocking service from start to finish. From getting my account set up and then corrected 5 times due to incompetent staff, being billed incorrectly numerous times and then to find that the actual amazing new Broadband BT advertise as their best ever is woeful at best. Constantly losing connection and working from home it is really annoying I can assure you! Avoid! Use pen and paper, it is more reliable and probably faster!

They can see on their system, without me being on the phone over two hours each time I call, that they have failed to provide the service because of faulty modems. Despite many complaints over 9 months and a replacement modem, which is clearly marked "DUMMY" on the box, they now expect me to pay for another. Also during this time they sold me Infinity over the phone, which foolishly I thought may end the problems and agreed. However, at the same time as a dirty oily filthy engineer arrived at my house expecting to go into my bedroom to alter the wiring, (and I have photo's) the phone rang and it was BT telling me not to let him alter anything as there was no infinity in our area! What's all that about? Now they expect me to pay more money, (the same as THEY quoted for infinity) for a new "basic, crap service" contract in order to get a new Modem. Surely this is illegal. So for the staff who can't understand English, using crap BT equipment which invariably cuts you off if you ask awkward questions my answer is :- On your bike! Bloody Con Men! An almost 35 year contract coming to an end! Now who's the "DUMMY"

Absolute rubbish. Changed from talk talk to bt last year signed up for totally unlimited only to find it wasn't unlimited and I went over my usage and was charged. Changed my package to totally unlimited with unlimited everything at a cost of I think it was 40 quid only to find it increasing every month I have just paid 58 quid! Don't have a clue why it is going up every month cannot log into my account to see what is going on. Also was given a different phone number which I wasn't told about so couldn't understand why no one could get hold of us I had to ring my phone from my mobile to get the new number which I did not want. Rang BT numerously and eventually got my number back after about a month. Not happy will not be renewing my contract.