BT Home Broadband Reviews

Home hub 5 issues for 5 months now. No usable wifi. BT service apalling, In over 20 phones calls not once have I spoken to UK call centre despite asking in every call to speak with a UK manager. Have been lied to multiple times.

The worst isp ever! I regularly have huge problems connecting. Download speed is appalling. Customer service really don't care about your problems. When your due an upgrade you have to fight tooth and nail for them to even give you one. I had to threaten to leave my contract before they would even listen to me. And to top it all off they have blocked websites so the freedom of browsing is lost with BT, absolutely useless as soon as my contract is over I'm defiantly leaving. I'd get a better deal using a wet fish!

Utter rubbish. Made the mistake of signing up to BT infinity. The only thing infinite about this service is the length of time you have to wait for the page to load or my iPad to sense the weak signal. Dial up was faster. Looking for a new service provider. BT can keep it.

Had to use bt for broadband when moving house because others could not move my phone number. Then paid full price for 12 months for 0.7 mbit/ sec broadband when it worked at all. Then I called them and signed up for 12 month contract for slow dsl at a discounted rate. The same week they announced that fibre was finally available.
They are willing to sign me up for new fibre contract but I pay the full rate which is twice the discounted rate because I am not a new customer.
Bt discust me. They are still a monopoly and behave like one. Of course other companies also do not want to keep existing customers, but I am complaining about bt right now.

AVOID! Most useless, unreliable company I have ever come across! My BT infinity was installed over 6 months ago, 2 engineer call outs and numerous phone calls later it's still not working properly! They offered me a £100 cash back as a gesture of good will! Even though I've paid over £45 a month for the past 6 months!! They have made my blood boil! USELESS

Good Speed. INCREDIBLY TERRIBLE RELIABILITY, appalling customer service.

Quite possibly the worst service I have ever received - currently 4 complaints outstanding regarding service delivery and now overcharging me for products - when challenged they state they will credit the next bill - DD stopped so they won't get a penny until they deliver the service I am paying for - time to fight back against this shower of ****

It is a matter of fact that BT is the worst company in the UK. They do not provide anything close to a good service. When you have a problem they will lie and lie for weeks until they fix it. Customer service people are morons who don't right down any information you give them so you end up repeating yourself a thousand times in the space of 2 days and for all this pleasure you pay more than most other broadband companies around. Only reason BT is still around is because they gain all their money from line rentals. Without this they would have gone bust a long time ago.

What a rude disgusting company but really are. Cut off the phone 7 times. Broadband that has the slowest speed and after moving from Virgin due to a new build property not being able to get Virgin I'm at my wits end with bt.

After many phone calls to bt I have been no option but writer this review as full confirmation I've now cancelled my service .an utterly disgusting e periwnce and one I do not wish participate again. I've exhausted every avenue and now but are trying to charge for cancelling our contract when the services are not fully working. Bt now have thus blamed the new build property for the slow speed.

What a rude disgusting company but really are. Cut off the phone 7 times. Broadband that has the slowest speed and after moving from Virgin due to a new build property not being able to get Virgin I'm at my wits end with bt.

After many phone call shot bt I have been no option but writer this review as full confirmation I've now cancelled my service .an utterly disgusting e periwnce and one I do not wish participate again. I've exhausted every avenue and now but are trying to charge for cancelling our contract when the services are not fully working. Bt now have thus blamed the new build property for the slow speed.

Terrible service - do not recommend. If you are also having or have had issues contact Watchdog. The more people that do, the more likely we can get their appalling service brought into the limelight. Day 7 and still no broadband and still no date for reconnection. Once again i am left with extra fuel costs and childcare costs by needing to work from the office. No call from BT, had to chase them - 2 emails not responded to and a phonecall. Managed eventually to speak to the 'bored' sounding executive customer support person, and told they will call me tomorrow when they have more information.

Update 5th June - day 4 with no business broadband - called back from customer services, the same issue persists, the engineers have not closed their part so the new order cannot be raised. But I'm assured it has now been escalated to the responsible team...only took 4 days to decide to do this! And 'hopefully' it will be closed today, so that the new order can go through on Monday and 'hopefully' some time next week I will receive the internet service (although they cannot promise) that mine and my partners business desperately need back again. Needless to say after this weeks saga I am not holding my breath. Please anyone about to write a poor review - share also with WATCHDOG. In the hope that getting BT to review their full processes rather than trying to fix individual issues will provide future customers with a better service.

Update 4th June - can it get any worse? Seems it can! After cancelling my broadband in error, and still on day 3 having made no progress to reorder. It (remember I'm supposedly on an enhanced business service), has just become worse when I came in from work to a bill for over £500 they are going to debit from my account in a few days. It appears this is payment for my unused contract liability seeing as my account has been cancelled WHICH I DID NOT REQUEST! So now I'm expected to pay hundreds for their error and I STILL HAVE NO BROADBAND and currently no hope! PS, BT man I spoke to about invoice said he'd seen a lot of these 'changovers' going wrong, and account closures that shouldn't happen!

June 2nd - My company provided my work line and internet through BT, and following a company change asked employees to arrange their own providers and we would be subsequently subsidised. Let's keep this simple I thought, let's remain with BT, and just ask for everything to be switched to my name. WRONG choice! I was passed from department to department none of which seemed to know how I could switch to my name - passed from business to residential (times that by 3 or 4). Eventually I ffound someone who seemed to know, convinced me a business account would be better and she would arrange it all, including an upgrade to infinity. Long story short, upgrade hasn't happened, broadband has been cut off despite a call to them after I received a letter warning it would be cut off, and their subsequent reassurance this wouldn't happen, and now evidentally I need to wait 2 to 5 days to be reconnected. I am livid right now, and I'm unable to work. Assoon as I'm back online will be looking at how I can cancel my BT contract due to the POOR service. The only positive is my phone still works, although they managed to get a bill out to me, including 28 pound to move the account to my name and 4 pound payment charge whatever that is, sounds like they are charging me to bill me!! Really in 2015, can companies still remain this bad, with one department not knowing what the next is doing? And all this on a supposedly enhanced business service, I pity anyone on residential! Anyone considering BT, please rethink.

Bill a day late=pestering calls through the night. Broadband speed not as it should be. Drops out often. Complaints with BT only compensated if you stay with them, if not nothing. Staff in general unhelpful and sometimes rude to the paying customer. Hard to understand the Indian accents, avoid this company if you like quality

It took BT three months and one day to connect my BB. Offered me £9 in compensation. Operate like a garden shed business and wash hands of you even when it's their serial incompetence at fault. Now taking them to court.

i have to say i am disgusted with the service i received. i decided to change from Virgin back to BT and placed an order for a new BT package on the 12th of April. this package induced BT entertainment, BT sport a HD package and an extra box for my daughters room. the BT engineer came a week later and firstly only installed the main box. according to him there was no record of the extra box. furthermore i had none of the extra channels i ordered. i let this pass however because he explained to me that it could take 24 hours for the channels to come down. i have waited 6 days and i still do not have any extra channels i ordered. it isn't simple the fact that i don't have the channels but the way it has been handled is utterly appalling. i phoned BT and explained my situation and was told that my order had been cancelled, eventually i was told it was a technical error that had deleted my orders, so me begin me thought well cant you just get them back. but no i have been going round and round in circles for days now being passed from person to person, getting hung up on. i was told that i would have everything by the 3rd of June.... it is now the 5th and i still have nothing. i am sick and tired of constantly explaining myself to people i just want the channels that i will be paying for. furthermore the intensive to get BT was a £150 Sainsburys voucher which i fear i will not get.

Things were going okay until we tried to move house and take BT Infinity with us. Placed the order then they cancelled it with no reason given. Been trying to get it reconnected for a week and counting each day staff spin some story of it will be connected tonight and of course nothing happens. They make it as hard as possible to complain and never keep a record of what you've already said so each time you have to repeat yourself.

The smoothest setup I've ever had, 4x faster than my old broadband and 1/2 the cost (no exaggeration).

I've gotten the exact speeds advertised, if not more.

If these stars went to minus numbers it would be infinity, their customer service is rubbish and service is worse. We have been waiting for broadband for 3 weeks and still not been told what is happening. 7 hours on the phone, 5 engineer visits, 5 call backs which have never happened. We have been with them for about 3 years, change - do not go with them.

Grim grim, grim customer service, speed way below what was promised, and a seemingly incurable fault that prevents me from registering my username. 1998 Dial up was better

Dreadfull . . . switched over from aol after 17 years so I could take advantage of the free BT sport. system Input error cross referenced my account with another 12 miles away, hour after hour wasted trying to sort it with a useless foreign call centre.
Can't log in to BT, verify my id, use wi fi or tv ten days after the event of wasting over £55 in set up fees, told by a muppet this morning I have to wait up to 10 working days for my complaint to be handled.
Did a speed check, upload -30% below lowest parameter promised and down load -25%
BT should not be allowed to tout for trade offering a system with such shoddy customer service when something is amiss. To say I'm DISSAPOINTED with them is a massive understatement.

We have BT Infinity. The time it takes to load is very disappointing. The adverts on the BT homepage cause problems as they take ages to load but we cannot choose not to have them. Also BT charges top whack to its faithful customers while giving new customers special rates.