BT Home Broadband Reviews

Four months no internet, 4 promised call backs and Indian call center operatives, who I'm sure are very nice people but cannot deviate from a script and will not help your cause. DO NOT TOUCH BT WITH A BARGEPOLE

My phone line hasn't worked for over a month. I raised a ticket and they said they'd fixed it but they hadn't so i re-opened it after which, nothing.

So I phoned them (06:30 am) and got straight through to Gibson. He was very helpful, checked the line and confirmed there was a fault. He raised another ticket and it is due to be fixed within a week. Plus I get a refund on my line rental.

So apart from the delay in getting the line fixed, customer support were very helpful

EVERYONE!!! Please Read This!!! I was with BT but the money I was paying P/Mth was too much... I got 7Mb/min unlimited B/b, landline, unlimited anytime calls - Now I pay the same to a Diff provider but I get 32Mb and satellite TV and landline and anytime calls and unlimited fibre plus a free 32 inch LED TV!!!!! BT have a lot to answer for if you ask me.

BT are liars. Firstly they never supplied the Sainsburys vouchers after I joined and have queried twice. Secondly I was promised a phone call after I complained that I wasn't getting BTSport on my devices and it never came. Having spent probably two hours trying to explain my problem I was left with no satisfaction. I even gave control of my computer to them and they ended up telling me exactly what I told them within the first minute. I am now paying for a service that I am not getting and BT really don't care. I have written a letter to them and still no-one has the decency to call me or sort out my problem. Absolutely avoid.

This service is an absolute disgrace. Customer services / technical faults mislead and lie to you. The broadband speed is no way near what was promised and constantly cuts out. Complete and utter waste of money. And they will not even release me from the contract despite not providing what I asked for!

The technical faults team have been talking to me for three months since I had the problem. Initially I was informed they merely had to ensure it wasn't a wireless problem and they would reset then boost the line. Well, I ran all the speed tests and used an Ethernet cable for my broad band direct from the socket with a new filter as requested. Still rubbish. They therefore reset the line. Then it still didn't work. I raised it with them on the phone and they advised I wait 20 days. Still nothing. Then a call, they blamed it on a wireless problem inspite of the tests showing that that it wasn't - they wen reset the line. They then stated they couldn't guarantee wireless speed. I raised it with other representatives via twitter and got the same answer in a long and pointless email.

The broadband never goes above 3.5 Mbps and is often much less. The line constantly drops out. Watching films and multimedia without interruption is a pipe dream. I was promised about 10mbps. Yesterday my partner was told that nothing was guaranteed and that I had no right to cancel. She was told to consult the small print. The sooner the OFCOM changes come into place allowing me to quit the better. I cannot dissuade you strongly enough. BT is not the firm it was and they do not care about the customer or quality of the product. They just want to squeeze a margin out of you. Go with Virgin... I never had a problem with them and the line was awesome!

After waiting in for three seperate engineer appointments I still haven't seen an engineer, each missed appointment resulted in me phoning BT to be told a different lie about why they never turned up. Three weeks after placing my order I have now been guaranteed (for the second time) that my engineer will connect me on two weeks. Apparrently my order got stuck in the system.

Utterly useless in all aspects, over a month with speeds of less than 0.5 via Bt speed test through their customer service, and I get told to update my laptop, or buy fibre. I have had trouble free Internet, not very fast, 7mb, for four years, then they take me off exchange only line to a cabinet and I cant do anything, can't watch TV, load a photo, send and email or pay for anything, the connection drops out, or it won't stream at all. All this for over £43 a month. Accelerating the fault to a complaint has just landed me with even more Indian call centre people ringing me, but they won't do anything other than test the line, after a month of testing every three to five days I've had enough. As I Say USELESS

If I could give Zero stars I would - it is absolutely terrible, abysmal, appalling, shameful, not fit for purpose, over-priced dross! Need to move to somewhere that has Virgin cabling so at least I have an option as Talk Talk, etc. all use BT lines so cannot be any better than BT who are the pits (Being very polite with my adjectives, but BT "narrow"band and BT E-mail must be about the worst products I have ever used. Would advise anyone I know to use any other provider - nobody can possibly be worse.

Broadband is super-slow. Customer service continued to reel off the speeds from their internet site and would not accept that they were talking BS. Calls taking so long as its hard to understand the BT staff abroad. Basically the same as what many people have written here. BT broadband is almost useless, cs are awkward and lie and shift the blame. The reliability is virtualy zero.

They are useless, left me without internet for my first week as a new customer coming from another provider. Not recommended at all. Can't solve any problem with them. Avoid

BT is a joke- Low speeds and line dropping for hours at a time for over two months. Technician visited and checked my equipment said there was a problem with the exchange to my property. Call centre called me to inform me of the progress of the repair and told me that the case had been resolved. I told her what the technician had told me and the speeds i am getting is not the same as what i was told i would get when i entered into a contract. She spoke over me, would not listen and told me i was trying to get compensation. I called the UK base customer service and they were the same. An absolute joke

Two weeks ago my broadband usage suddenly shot up from 8.64GB on the friday to 16.46GB on sat. I'd been out most of the day and knew it couldn't possibly be right so I contacted BT on their online chat and a gentleman called Zahid spent about 20 mins trying to find out what the problem was. He asked me to monitor the usage for the next couple of days, and advised me how to change my wireless password, (which I had long since forgotten.) Then sent me a text message and said to reply to it with a time they could call me if the usage was still high. On the monday it had gone up to 25.73GB so I sent a text, and someone called me back within 15 mins. He said there had been several complaints from customers about higher than usual usage and they were working on a solution. He assured me I wouldn't be charged for the excess usage, and sure enough when my bill came yesterday, there were no extra charges. BT get a lot of flack for their customer service, but on this occasion, I am very satisfied with the service I received.

Broadband connectivity is weak - drops out much over 10m line of sight.

The most dreadful customer service ever experienced. Only deal with BT if you're prepared to gamble on not having an issue to resolve. Be warned.

Problem with infinity and have been on the phone for ever and they have still not answered the phone!

I recently contacted BT to complain about the amount by which my line rental had gone up. Maurice asked me what I wanted him to do! I asked him to justify a 15.5% increase on last years subscription, he muttered something about profit margins and shareholders. I was told that he could not do anything about the price, I then asked to speak to a manager and was asked "why", I replied that I would like to speak to someone who would not patronise. My request was refused adding that a manager could do nothing about the price, and that "this conversation is going nowhere so I am going to terminate the call" Maurice then promptly cut me off.

I called back and got through to someone in India, who made a note of my complaint about the rudeness of Maurice but said nothing could be done about the price increase. I was also told that if I wanted to cancel my Broadband at the end of its contract in December there would be a £30 cessation fee!!!!!!!
Forgive me but I thought that once a contract was finished, you were free to go to an alternative provider without any penalties.
Maybe someone can explain how BT can get away with increasing their prices in this time of austerity by 15.5% and how they can charge a fee AFTER the contract has finished.

I recently contacted BT to complain about the amount by which my line rental had gone up. Maurice asked me what I wanted him to do! I asked him to justify a 15.5% increase on last years subscription, he muttered something about profit margins and shareholders. I was told that he could not do anything about the price, I then asked to speak to a manager and was asked "why", I replied that I would like to speak to someone who would not patronise. My request was refused adding that a manager could do nothing about the price, and that "this conversation is going nowhere so I am going to terminate the call" Maurice then promptly cut me off.

I called back and got through to someone in India, who made a note of my complaint about the rudeness of Maurice but said nothing could be done about the price increase. I was also told that if I wanted to cancel my Broadband at the end of its contract in December there would be a £30 cessation fee!!!!!!!
Forgive me but I thought that once a contract was finished, you were free to go to an alternative provider without any penalties.
Maybe someone can explaine how BT can get away with increasing their prices in this time of austerity by 15.5% and how they can charge a fee AFTER the contract has finished.

The broadband speed is brilliant but only had it a week and the service has gone down in my area and they don't know when it will come back on! Plus I keep getting cut off every time I ring up!!!!!

7 months into a 12 month contract and still no reliable wifi despite many many phones calls and hours spent on the phone to overseas call centres.
The icing on the cake of course is that this month, that is 7 months into a 1 year contract BT have increased the price of the HD extra package and introduces a £5 per month charge for the free BT sport channels, the channels that were advertised as free with BT broadband. And all this while I am still within the 1 year contract. Appalling service and conduct from BT. Never have I been treated so badly. Can't wait to leave and never return.

Total rubbish. Supposed to get 38mbps but never achieved decent speeds. Always getting disconnected, evenings and weekends worst. Just waiting for the contract to finish

BT are lies joined BT In may on there £12.50 deal including sport for free for a year it's in my contract to BT sports 1 2 and espn . Now they send a letter saying Pay £5 extra a month from August just cause of BT Europe I never agreed to have Europe so why they going take BT sport 2 and ESPN away. So wrong again big companies lie I joined as after seeing advert & on talk sport complete con