BT Home Broadband Reviews

Awful service. I ordered over a month ago. Was given an install date for an engineer to visit my house. He never turned up. They never called. I called them to be put through to a Indian call centre to be told i would get a call back within 48hrs. I received nothing. two more times i called two more times waiting for a call back... nothing. How they can run a company i do not know.

You your boardband is a pile of useless shit! Half the fucking time I think there is a problem with my phone but obviously not, the connect is shit it always drops! And it's a fucking waste of money! I hope cunts rot in hell you utter twats!

Absolutely dire. Changed from Sky to BT a couple of months ago, to take advantage of the BT Sport offer. Worst decision I've made. I'll be contacting them after Christmas to see if I can come out of my contract early. Download speed is measured in minutes not seconds. Broadband disconnects virtually every day, usually in the middle of something. Kids complaining as buffering makes playing games on their PCs/Xboxes is almost impossible. I remember having internet connection 20 years ago via telephone line which was better than this.

Useless internet provider who state speeds they cannot actually provide. Would not recommend to anyone.

In the 3 years I've had BT internet it has never reliably worked for more than a month. Whether it's working at completely unusable speeds or just dropping connection every minute or 2. Our speed is only 4megabit/s at the absolute best of times, but it is very rarely even close to that. Dealing with BT support is a massive waste of time. I would avoid BT at all costs.

Customer service is appalling. Customer services are farmed out to India who are generally unhelpful. After 2 months I gave up trying to get my e-mail set up and got an outlook address instead. They still send e-mails to me at a Google address which I don't use even after telling them that they were using the wrong address. As soon as my contract expires I will be moving to an alternative provider. All in All BT should be avoided

Complete and utter sh1te. AVOID

So BT 'sold' me Infinity in mid-November.. I went through the whole ordering process on line and got an email saying my new broadband will be up and running on 11 December.
Good old Sky did their bit and cut me off but BT??? Well, no Broadband on the 11th. No broadband on the 12th. Called them up to be told that my local exchange does not support Infinity so I can't have it.
Errrr ... And you were planning on telling me that when? No answer on that one.

OK - so what now? Well, we can give you copper broadband so I can put an order in for that for you. Should be able to install in January. Oh great. Managed to get this brought forward so I am now up and running. Well, crawling.

Typical speedtest results come in between 0.2 and 0.4 Mbps. It is ridiculous and nobody gives a fug. Their offshore call centres offer no help.

BT are hopeless... everything that can go wrong is/has. The broadband is crap. Customer Service is non-existent. Call centres are hopeless and there is seemingly no way of getting to speak to anyone who can actually help. Depressing.

Will move as soon as possible.

Normally by are on a par with most services, although being the leading communications provider one would hope they would be above the rest, however my recent experience has shown a significantly worse side to the company. I reported a fault in the phone line over 10 days ago. They have still not committed to when they will fix it and have left me without telephone or internet. This experience has left me in outrage over the terrible response times. Sadly there is no other company we can switch to that can offer better service as they all run off bt's lines. I'm very disappointed in this company.

Having closed my account 3 years ago they went on and defaulted my account for 4 months later which affected my credit rating. Sent letter with details it was their fault, called 6 times and never heard back from them. 4 months waiting now and still nothing. Unacceptable and will never ever use again.

Had no broadband since 07/12/2015 bt says they won't reinstate the service till 04/01/2016. Staff are doing anything to speed things up. No coordination within BT, keep being called by people who have no clue of what had been said before and keep repeating my self. Somebody should take the lead, but there is no ownersh of the case

customer of bt fibre optic i recieved a phonecall from bt to continue my contract for a further time so i dont lose bt sport i agreee and a few months later bam btsport is chargable i was lied to and mislead.

when i called its s centre in india the guy kept talking over me and didnt listein.

il be leaving btbroadband in 4 months be careful what they promise you utter liars.

I'll keep it simple. The most appalling service ever.
They are not professional at all.

The engineer has failed to turn up 3 times now. 3 afternoons off work waiting and still no broadband or TV. No phone calls no feedback, a complete waste of everyone’s time.

Rubbish wifi , Would not recommend BT , can't wait till my contract is up

having been promised a telephone line engineer would install my line when i transfered to B.T. on dec 20 2013 instead an incompetent contractor turned up in an un-marked van, quickly carrying out some sub- standard wiring and left without checking the line with the result that myself 82 y.o. and my severely disabled 79 y.o. wife was left without a phone for 19 days over the festive season and B.T. couldn't care less, it was two years ago today and i,m still fighting for a settlement, i am now in my 83 year and I have never dealt with a worse firm, they rely on their call centre workers to make all the excuses while their managers are un-obtainable in their ivory mansion in Durham, definitely a no star company which prospective customers should stay well away from as they don't know the meaning of customer service and as for satisfaction you will get none with B.T.

The worst broadband you could get. Have to reboot every 30 min or so . Absolute rubbish going back to Virgin asap.

I have changed provider from Virgin to BT. Want to go back to Virgin because phone does not receive incoming calls even after 19 days. BT want to charge me £283 for changing back. Had 2 appointments for an engineer to come out and repair, Neither time did anyone come. Customer care outsourced to India. The people are very hard to understand, and do not resolve the problem. Absolutely totally frustrated. I have never known of such poor service before. I wish I had not changed provider to BT.

Paying for 30mbps. Delivering less than 5. Insist my speed is fine. Whole village having same problem. Still not listening. Unbelievably bad

BT experienced a system issue and rejected my hone line installation delaying by 2 weeks even though they're at fault. Guess I'm not going to be skypeing my family this Christmas, thanks BT!

Arranged for new bt connection. Booked today off work for engineer as planned. No engineer has arrived and I've been talking to BT customer 'care' for hours trying to get answers and all I'm actually getting is utter shit!!! I've told BT to stick their line connection. Absolutely disgusted with the service. I WILL NEVER USE BT.