BT Home Broadband Reviews

I don't trust them anymore,they sign with me contract on different rate but every month they are charging more than that.Even I tried to discuss with them but they didn't listen to me.Don't recommend to anyone.

I have had BT BB for years and only recently changed to Infinity. I live in a rural area miles from the exchange so I had thought the Infinity would not be much faster. Set up was easy and it has made a vast difference when downloading, especially on my SKY box, but also updates on computer and such like. BT Broadband has always been reliable for me even on the old HUB3 and the new HUB 5 likewise. Love the new fast Infinity. Unlike other reviews I have always had good customer service from BT.

If I could give not stars to BT I would, joined them very recently as I was moving into a new house. The customer service is an absolute farce, it is outsourced to India, where most staff members seem to speak very little English, which therefore means it takes a very long time just to explain the simple reason you're calling. Second to this I've had the call staff outright lie to me, and also provide me with information that is completely incorrect, so much so I've told them that and they've still assured me it is correct. They told me the engineer didn't need access to the property, yet he did and I wasn't there. They then refused to tell me when I could reschedule the appointment to. They moved my broadband activation date by over two weeks, and neglected to tell me, which is an outrage as I need the internet to work. All in all I have been utterly flabbergasted by how much of a farce the customer service of BT is, and that they have the audacity to call themselves British Telecom. AVOID AT ALL COSTS.

Mmy advise is stay clear!! There are so many hidden costs, loop holes for them to CHANGE the offers and add CHARGES. And the customer services are more interested in getting additional services from you than fixing the ones you have with them.

Worst wifi provider, useless customer service

Couldn't be unhappier with BT. The speed is okay AT BEST but what we have cuts out every few minutes. Trying to go on phone apps is just impossible if they require an internet connection and online gaming is a thing of the past. If I could reliability an honest rating I'd go with -5 stars. I will be switching to any other service as soon as possible. I highly recommend someone else.

3 months of awful offshore telephone support which resulted in a service that could not be used from day 1, and a £300 early cancellation fee. AVOID AT ALL COSTS - If something goes wrong you will regret it.

I have been with BT (latest version) now (not by choice) for around 6 months. I have moved into a rural area of the country and half expected this. On moving from my last location I did what normal people do and asked around the various internet providers, had a few offers but decided to go with BT. I have previously been with Virgin (who I say were flawless) and i miss this level of service as BT haven't lived anywhere near to them. I need to go onto my 3G internet if I want to do anything fast. My internet cuts off "most reliable ever

You know what dial-up was quicker than this. and woe betide if your connection is lost, you will spend hours on the phone to someone who doesn't care. At one point they switched my landline number with someone else! I am leaving.

Had BT infinity broadband since September 2015 and it is now december 2015 and it has worked for one of those months, terrible service, terrible broadband avoid.

After many years of problems with talk talk, contacted BT. I was assured that I would have a better service from BT, including the ability to discuss problems with an operator in the U.K.. In practice, the broadband has just been off for another three days (the seventh time this year) and again I have had to waste time talking to operators overseas (in India) some are very difficult to understand and some very unhelpful (one would not even discuss the fault, just said that we needed a new filter, which she would order for us - that was months ago - no filter ever received). I have tried to contact an bt rep. in England, who could probably resolve the problems - but this seems to be impossible. BT CUSTOMER SERVICE IS VERY BAD, the only difference with Talk Talk is that their operators seem to be in several coutries, whereas BT are all in India!.

Have currently given 5 stars but only came on line today. Was with Orange / EE (from the days of Lineone) and for the last 3 / 4 years had problem after problem with them. Poor customer service, speed issues and more. Had a total of 5 routers sent to me, hung up on on numerous occasions and had an engineer out to the house. Finally after the last issue where the support desk simply did not understand what I was telling them put the phone down and immediately contacted BT to switch. From that moment on it's run like clockwork. The sales person right from the start advised me not to go for the top end as those speeds were not available in my area but infinity 1 between 28mps and 39mps were so I could have that at £10 per month as opposed to the 70mps plus deal at £30, result £20 saving already. Line rental already with BT, no change there. Went through all the details, bit long winded but they have to do it. He told me BT sport would be on my Sky that night, it was on before I came off the phone, change over day was the 8th, which it was and equipment would arrive a couple of days before, spot on again. I received paperwork and emails confirming everything including they were handling the switch from my current supplier, they were soon on the phone once that request hit them! Had an automatic call this morning telling me the broadband was up and running before I had a chance to swap over the equipment. Set it up, plugged it in and hey presto, all good. Speed good, box stable and wireless working faster than Orange ever did. Only glitch is email? To get access to the outgoing server you have to have at least 1 BT email account with a user name and password but that's not too sad. Hopefully it will continue like this or I will update my review.
And no I don't work for or have anything to do with BT, if there had been any problems the review would have reflected that. Seeing that there was only negative reviews on thought I would share my positive experience

5 months of sheer hell!
losing connection every few minutes.
Service centres try but fail to make any real difference. I have now spent hours and days on the telephone but it only results in an increase in blood pressure. To anyone thinking about BT, the first step in risk assessment is"To avoid"
I rest my case.

Okay so I'm not a TV guy I usually get home and play Xbox with my friends after work but let me tell you their "high speed broadband" is an absolute lie in online gaming the ping/ latency needs to be below 100 to have a smooth game what does BT give 576 if some of you people don't understand this is terrible I called them up and said that this was a problem and what do they say "oh it's just the Xbox live service 500mbs per second is fine" apart from I got the 40mbs per second one I shouldn't even be getting nearly that amount of latency and instead of answering me when I say that they switch me over to another department who say I can pay £200 to get an upgrade I shouldn't need to get an upgrade so I refuse to pay up and instead they say I can portforward takes 3 hours to go through everything go to play what happens ....... Lag lag is everywhere DO NOT go with BT they are absolute shit they lie about their product they lie about the reliability I have the newest one and I still have connection drops. Just please don't make the mistake me and many others have made.

I've been with BT for longer than I can remember 6 or 7 years I think(since Pipex sold out). Upgraded over that time as new services came available - from regular broadband, to Infinity and now Infinity 2. I have never had a service outage and never had a router problem. YouView box for TV is another matter, but customer service was excellent when needed for that.
Broadband speed has always been consistent and fast, with no noticeable slowdown at any time of day.
I visited this site to check EE reviews as their packages are much cheaper than BT. EE reviews are dreadful and shocked to see BT don't fair much better. Maybe we only get our pens out when seriously miffed, and sit contentedly idle when all is well? As a very happy long term BT customer thought I should buck the trend!

I have moved house and BT couldn't any more the service i was paying for. I was advised that i can cancel the contract without any charges as it wasn't my fault that they can't provide the service any more but guess what. I have just found a charge of £304.87 for early termination!!!! NO BT AGAIN IN MY LIFE.

The worst service I've ever received.
#thanksBt

This is the worst provider that i have ever used. Internet fails on a daily basis, and they will do very little to try to put it right. wont release me from the contract but dont provide the service that i pay for. £363 cancellation fee if i want to leave.
do not take a contract out with these idiots..

Such a poor service. Did not revive any services that were booked in regards to moving our phone and Internet to our new property. All conversations were denied that an engineer was ever booked when I approached BT via phone call. So moved to another provider due to BT's in competence. Then two months later I've received a bill for a service that I've not even used. There is not even any person living in our new house so there's no possible way a bill could have been built up.
Absolutely appalled and BT will not be recieveing a penny from me. Don't fall in to their trap!! You will get stung!!

Shit!! after 15:00 there is no internet. you are really bad and I will never again sign up with you. Rubbish is the word and I'm happy to spread it.