BT Home Broadband Reviews

Anyone thinking of taking any product with bt DONT after being told everything would be installed last month it is still not.
3 wasted days off work with the most recent them not even bothering to tell me no one is coming even though they knew there was a problem so weren't sending anyone !

AVOID AVOID. Horrible company. They put you through to south east asia . Highly Incompetent . They charge you for service you dont use.

Sad Sad sad!!! Years ago worked for BT when it provided a brilliant customer focussed service! Yes it had not been privatised. Now! Take out TV and Broadband contract 30th December, TV not operable remote and box suspect, engineer booked for three hour slot! Does not arrive one hour on phone to India three contacts. Transpires engineer reported not enough parking space? (There was!) But not contact!
Moral unless you have parking for gigantic vehicles! Dont use BT.
On their plus side presented first bill within 6 days , so they can be quick.
Also may help if you can speak Indian.

It's a shame I have to give a minimum of one star, I can not even fathom how this garbage company can even exist.
Our internet and land line went down on the 17th of December, it is now the 6th of January and it seems that nothing has been done to fix the problem.
Must be since we live away from crowded areas that BT couldn't care less if their services work or not.
The best part is that they still feel like it is acceptable to bill is for a month of nonexistent services.
Even when we try and try to phone them to see if any progress has been made, we get put through to someone useless person on the other end who couldn't care less about our situation and we have been hung up on several times. The deadline for this problem to be fixed has been postponed several times, first it was the 22nd, then the 24th. Then they decided to give themselves a bit of room to sit on their chairs and do nothing so it was the 4th and then they said and I quote 'it will definitely be fixed by the 6th, 100%' and here I am on the night of the 6th wondering how BT even have customers anymore. I honestly wouldn't wish this sort of service into my worse enemies. Absolutely appalling!

OK until something goes wrong. One of the most frustrating customer service experiences I've ever had. I reported a fault on the 19th December and have received nothing but empty promises since. I was initially told that things would be up and running by the 24th Dec. I rang on the 24th and was told to wait until the 31st. I rang on the 31st and was told the line would be fixed on the 4th Jan. I called on the 4th and was told it would be ready on the 5th. Called on the 5th, told it would be ready today. Have just come off the phone having being told I'll now have to wait until the 8th before they can fob me off again. Same excuses every time. On top of that I still haven't had a call divert put in place that was promised to me on the 4th Jan. I've been a customer with you for years.

This service is very poor the signal drops regularly and is not available in all rooms of the house. The customer service is not helpful as they have advised to go back to Sky when I challenged their poor service.

Product (infinity 2) is drastically overpriced, but it works,isn't too slow, no complaints about service! Router isn't bad either :) but, when asked if I want to keep my phone number I said yes, they changed it, I've since called 10+ times and the only thing they've managed to do is change my number to another completely random number, ridiculous. I was also unable to login to my BT, so unable to pay bills and see details for 3 weeks, this has since been sorted. Customer service is terrible. Bt is good, if it goes to plan.

Engineers and customer service are rubbish!! I have had an issue with broadband for 8 months now!!! Lose internet all the time. Have had numerous engineers out to fix it if which they do however it does not last long and we have the same problem again.... And again... And again. The last engineer who came out recently has fixed it for what seemed like a simple problem to him! I do not understand why all the other engineers did not realise what the actual problem was!! It took the last engineer seconds to know what it was!! Therefor all the other engineers are shit and obviously need training!!! I've had to take time out of work for engineers to come out and very pissed off with customer services calling back when I'm at work even when I have told them to call evenings! I have recently put a complaint in and it took the manager 3 days to call me back as they were supposedly "busy" I would advise people not to go with bt. If you do and have bad connection be sure to get engineers visit your property to fix it lots of times!!!!that is unless you get the one engineer that is actually good at his job that finally fixed my problem! Anyway couple more weeks left on my contract. Can't wait to leave!

Spent over 30 hours on the phone, BT took four months to turn on broadband and decided to turn sport on and off as they pleased despite me paying for it. During my 12 month contract they decided to 'auto-recontract' me for a further twelve months from when they finally got broadband working - this is a bullying tactic by BT and I did not agree to extend my contract. I've just come to the end of a three month debacle (phone, email, all sorts of charges being added on) to finally get rid of BT. Stay away not worth the hassle at all!

I would give minus 1 if I could same old as everyone else, my phone bills only ever were 50.00 month max moved to bt when we moved house now touching £115.00 month when I was assured max bill would be £40.00 I also felt staff were very smug when speaking to poor trained staff.
I will now only communicate through email until my contract finishes next month YIPPEE!!!
I am now in communication with the Ombudsman and advise everyone on this website to do the same

We had our phone line and broadband fitted on 32/12/15 but we have yet to have any service from BT. We have called BT on numerous occasions and all they keep saying is, you have to wait 24 hours for the broadband to get set up. Call again, still no internet... Oh it's showing as order is incomplete, you'll have to wait another 24 hours. Again checked this morning and yet again still no internet. It's a joke! We are extremely unhappy with their shocking bad customer service. Rude and incompetent customer service team who seem to pass on the buck to another member of staff. Fed up with it now, wish we had Virgin in our area!

Disgusting. Lower than dirt. Lower than bedrock!

I have had another of many terrible experiences with this diabolical company. This time I was due to finally get a way overdue broadband a month ago. 4 times they were supposed to come. 4 times they failed to with absolutely no notice. 4 afternoons I've booked off from work as they say make sure someone is home! Plus I am now past their 14 day cooling period so if I call and say forget it, I have to pay anyway! Their customer service agents are disrespectful and rude, with a cLearly uninterested attitude. Due to my location, I can't get access to any other broadband provider at the moment. BT are not only aware of this, they are the ones that pointed this out to me! If you are in an area that can get any other service, do it

Very disappointed with a company that has the word British I front of it, the broad band service has not worked properly for over two years. Customer service is poor and never do what they promise, everything is down to someone else! The contract locks you into their service even if they don't deliver. The worst company I have ever had to deal with.

If BT didn't own the infrastructure for the telephone and BB network I think its pretty obvious to anyone they would be out of business in a week.

They can't keep installation dates.

When they do arrive they act surprised that the line is turned off (even though its BT who turn off the lines)(which does raise some concerns regarding organisational safety and efficiency...)

And then it takes another 2 weeks to get someone specialised enough to open a man hole cover to plug you in.

Except they don't arrive and you have to call BT to ask whats going on.

Who act surprised you don't have a telephone number or connection yet.

That last part is unsurprising though - I mean calling people is hardly related to the BT business model, so tbh its you who are being unreasonable if you think they should call you.

So thats me almost done - over a month with no internet (although the bill came through a day after I requested connection - so at least they are good at something...)

Oh and I forgot to mention... when you call to purchase a service you speak to someone in an english call centre... but once they get your cash and you ring to ask why it isn't being connected or complain weirdly you only get overseas call operators - after all we wouldn't want people taking out their frustrations on a British person would we - thats what we've got below minimum wage Johnny foreigner for, right?

Review summary : BT = Racist incompetent scum!

Absolutely rubbish, keep sending engineers to fit a line when there is only a bit of rope in the manhole/duct then they find the duct stops a foot from the local point. Today I had to kidnap the engineer and ended up with the police on the phone to BT to explain how rubbish they were!

BT is terrible. I'm typing this review from my mobile phone as the house broadband has failed for the second night running which has meant that the new Samsung TV can't now be watched and although the stupid BT box has been restarted (for the third time), the internet still fails to work. I advised against switching from Virgin, looks like I was right. Avoid BT like the plague - it's useless.

Sold me broadband the fastest you can get ye right it never worked they couldn't connect me then they told me it would take 30 days to connect me & I wouldn't get full speed I cancelled sent it back & moved over to sky bt carried on taking payments out of my bank I thought it was for line rental found out when sky take over they take on the line rental as well bt have done nothing but tried to rip me off since as I can't get my money back off them I would never consider ever using bt again & wouldn't trust them don't do it go with sky or anyone else

We have BT Infinity, in the last 6 months, we have only received acceptable download speeds for 6 weeks, mostly the speed in the evening is around 5mbps, we should be getting a min of 60. What a rip off, as soon as Virgin hit this area, they have a new customer waiting!

Terrible service, appalling communication , non existent customer service .
I have been a client for eighteen months and requested an upgrade , it has taken nearly 6 weeks to date , I have made 8 hours of calls , have been on hold for 4 hours, and now have been disconnected with no explanation but have been charged . Please do not subscribe to BT you will regret it

As a rule I don't use the internet alot. But when I do I am most disappointed with the speed. I upgraded 2 years ago to fibre and have not seen any great change.
Just this month I bought a TV box for films, these are downloaded off the nett which has pushed my use up. I have now realised I only get 40Mb, so anything over is chargable. I read my average use has previously been 14Mb. So a little disappointed and looking to improve my allowance and service.