BT Home Broadband Reviews

Since BT changed their e-mail client,from Yahoo to the BT Mail version.i have been utterly frustrated and disappointed with the poorly designed user interface and functionality of the BT Webmail client. The e-mail layout is poor and un-inspiring.Couple this with glitches and freezing while trying to compose e-mails or execute commands,such as moving a message to a folder,a nightmare in itself,due to the user unfriendly drop down box,which doesn't always respond,when clicking on a item. Then you will know where this review is heading! Worse still,my outlook.com e-mail client will not work with the new BT Mail system,due to the BT Server,not accepting Outlook mails through it. The previous BT Yahoo service worked fine with Outlook.com! I could go on and on about this,but instead i would like to give a final piece of advice to anyone considering changing to the BT Mail,Webmail service.Don't!

God Awful, Spoke to 5 different people and they told me 5 different things drawn out process and charged for a service not provided, broadband not provided until almost a month before contract begun and charged for extra month after being told 3 times they wouldn't (this is after giving them a months notice and phoning twice between this month notice given and months end to confirm no extra charges) They belong behind bars

Signed up to BT 17 Mbps
Got 0.5! i.e. 97% less mbps than we signed up for.
We called to ask BT for help….they said they would “call us back” they never did.
We asked to cancel our contract (Note receiving only 3% of the Mbps meant they were not providing use a service fit for purpose)
BT said it would cost £140 to get out of their contract.
As we have 90 days left in the contract we offered to pay to the end of contract and that we were giving advanced notice of termination. BT said only when your contract has 30 days can you give advanced notice (not 90 days, not 29 days not 31 days….1 day in the year that you can cancel)

Download speed: 256 kb/s. The entire service is rubbish

My true rating for them is 0

After 13 years of faithful loyalty to BT, finally I have had enough. Not only their prices were ridiculous but my Broadband was interrupted as from September 2015 for no apparent reason and all attempts to troubleshoot it or repair it by me or them had failed. I called for an engineer and while he was in my premises double checking the equipment since he couldn’t find any logical reason for a fault, the internet had miraculously worked!! The engineer had confirmed that he didn’t know the reason behind the loss of Broadband or its sudden return, and the only explanation he could give me that it might have been enabled from outside!!! A few days later, the internet was back to its former useless state. This had confirmed my suspicions that BT themselves had interrupted my services as a technique to force me to call so that I get hassled about renewing my contract!!! So, I made it clear to everyone that I was not staying with them. Only less than a month after the expiry of my contract, I tried to leave but I was told that my contract was renewed!! I launched a complaint and was given so far three different deadlines they couldn't keep, to investigate how I was tied in a contract without my consent. Each time I called, they lied to their teeth about staff and they're messing me around. However, they are not giving me any feedback about the investigation and they’re playing the silent game. This is unethical, fraudulent but more importantly stupid. By using this technique, BT might be securing an extension of a contract for a while, but they are also making that client so bitter with them to the point of no return. I know that BT is a big fish and won’t go down easily, but even sharks get caught eventually. Although I feel for individual employees as they’re just you and me, the organization as a whole had lost its values and ethical foundation, the very thing that worked to its advantage only a few years ago, and this, in my opinion, is the beginning of the end for them.

my bthub 5 was fitted by a bt engineer and my speed varies from 2 mg to 32 mg although i pay for 38mg.
i feel the promises made to me by 'bt sales' was that my speed wouldn't vary was a salesman's lie
not impressed

Dreadful service, diabolical customer service (if you can get through and have time to sit in queue for an hour), useless complaints service. Poor speed! Not fit for calling broadband. Never use this company!!!

Bt infinity currently running at 170 KILOBYTES per second, always dropping out, never over about 2 Mbps, absolute rubbish and don't have time to hang on the phone for hours. BT speed test cant even detect speed because it is running too slow!

5 times I've ordered broadband. 5 times they have messed up the order."it's a technical issue. The order has to be re progressed". About 10 hours on the phone. Still no broadband. They never phone you back and won't register a complaint. If your a masochist with a penchant for having the same conversation 20 times I would highly recommend. Otherwise you could achieve the same level of hair pulling frustration and emotional pain by clamping your testicles in a vice.

WiFi keeps dropping from BTHub3 router, speed of WiFi dropped to 0.18Mbps v 4Mbps with a 3G/4G hub. 2 week outage for phone and BB with no explanation. Left them now thank God. Worst service I have ever experienced.

their speed is just horrible !! would not recommend !!

BT is the worst wifi I have ever had its not reaching over 5 mbps and that is just terrible compared it with other wifi and they get 20 mbps easily don't got to BT there Shite wifi is unbearable

years of complaints years of being fobbed off indian call centres

Broadband is unreliable, keeps going on & off, when you phone up you are speaking to somebody in India, max speed from my exchange is 8mbps, at the moment I have 0.2mbps. In all not at all happy with BT.

I recently move to live in the centre of Europe's 2nd largest city. I was a previous (disgruntled) BT customer with 10 months left on my contract when I made the move to London. BT insisted on sending an engineer out for installation in my new home even though the previous occupant of my property was also with BT. This took 3 weeks, but I was prepared for that. When the engineer came he said that a) there would have been no need to physically disconnect the previously installed connection - but nonetheless it had been disconnected manually by a BT subcontracted engineer (not him though). and b) He thought there might be some damage to the connection which could have been cause by the previous BT engineer 'ripping out the connection' (obviously I can't verify this because this relates to the condition of the wires outside my building which I am not legally authorised to touch). Since installation my Infinity Unlimited broadband consistently fails at peek times, and is interment in the middle of the day. I work from home and I need to use the internet during the day and during peek times - hence why I wanted an unlimited package. BT will do nothing at all for me because the internet is intermittently working (just not when you most need it to work!!!). I have absolutely no recourse and I can do nothing to solve the issue. I suppose I could pay over £100 to get an engineer out (I mentioned getting an engineer out and BT customer services advised me that they could send one but I would have to pay for it.. and wait 3 weeks). BT prefer their customers to hand over money for a fixed term contract and except whatever poor levels of service their antiquated nefariously procured telecoms system will deliver. All they have to offer me is their 'understanding' of my concern and frustration. Not anywhere near good enough. Hateful crooks.

Love their new customers, couldn't give a toss about their existing ones.

This firm is basically satanic. Utterly useless in providing service and then contemptuous in every conceivable way when dealing with any problem. There lines and systems are basically not fit for purpose and they lie about this saying that your equipment is faulty.
They deliberately tried to decive me on the inception of the contract.
You would be better in my view with a length of string and two polystyrene cups. I am now with a independent supplier B4RN which is awesome and has great customer support.

Horrendous service. Was stupidly drawn back to BT by a special offer. Cancelled the order, after 6 hours on the phone to hopeless helplines having conversations I'd had 20 times before with incompetent staff, trying to resolve simple set up issues. AVOID AT ALL COSTS

BT are completely and utterly useless.Spent god knows how many hours on the phone to an Indian call centre trying to get a line with broadband installed in a new home in Western Scotland.Still waiting after 3 weeks.They really should be ashamed of themselves and Ofcom should come down on them like a ton of bricks.

BT internet is probably the worst out of all the providers out there. Why is this? Well if you leave your router on overnight, 90% of the time you will have to reset it as it comes buggy and download speed become so slow you want to blow your brains out. After resetting our router 90% of the time the lights will flash orange and stay there for a good 5 minutes. This means that there is some kind of internet connection error. When it eventually wants to work you never get the download speeds you pay for. I have 13mb/s appaerently tops i get 4 and a good day 7. Stingy company limit the use of your browsing speed. So unreliable that if you play games you f.king spike evey 5 minutes or so, which means ending the other side of the map. Cant handle more that 2 computer users at once because LAG. The funny part about bt is you could have a supercomputer and they be like 'have you restarted your computer sir?' 'Have you got a virus sir?' 'Is your phone signal good sir?' 'Maybe its because you are too far away from the router sir' 'is there any devices such as phones which could disrupt the signal sir' 'Do one or more people live in your house sir which could interfere with the signal sir?' 'How many devices are connected to the router sir?' The biggest load of bu11sh1t you can think of they will ask. F them. Companies such as virgin media are like gods compared to this crap. 0 stars.