Three Home Broadband Reviews

The worst broband ever!! Try to call customer support and they need 20 minutes to pick the phone just to tell you that they are sorry but they can’t help you! the internet is not working for a week now but it seems like they don’t really care! 95% of the time the internet is not working!!! so shame that a company like then allow something like this to happen! shame!

At first my mobile broadband was good. For weeks now it is pretty much non existent. I called 3 to ask why my mobile broadband connection was so incredibly slow. In the end of the call an agent at 3 told me they would investigate and call me back within 7 days. They never did call me back. I Still have a rubbish connection. Also it's is very hard to understand the people they have on the other end of the phone. Its all quite rubbish and I'm still left with a super slow connection. The live chat never seems to work either.

We decided to try the 4g home hub as internet speeds and reliability are vital for my wife who works for the NHS from home three days a week. (The other days she works in the hospital). From the start the speeds were nothing like as advertised. Our old adsl connection were as fast (between 4 and 6 mbps) and the reliability of service was woeful. I (foolishly) persuaded her to stick with it to see what happened. What happened after 4 months of frustration and unreliability is that we cancelled the agreement subject to having to pay almost £350 for a service that was so pathetic that it is disgraceful that any company can be allowed to trade with such misleading and false claims. Presumably this is how they make their money. AVOID THIS COMPANY AT ALL COST. WE ARE LOSING £350… DON’T BE NEXT

Absolutely s**t wifi, haven't used it for almost a year with it being unusable

Phoned up to get it resolved and or money back to which he credited money back on the account.....great news right? Wrong! to then which he said it was bloody £5

Customer service is an absolutely joke, stay the hell away from Three otherwise you will be massively dissapointed

F*****g shambles

Back in Oct '22 we ordered a 4G router (ZTE MF286D). Very impressive speeds. After a week we sent it back as we were in contact with Shell Broadband until May. We weren't charged anything, even for the data we'd used. May '23 we dumped our landline and got the same router on a 24 month contract. Speeds are around 100Mbs down, 5-20Mbs up. I've seen 150Mbps at best. We had part of one day sub-10Mbps and their status checker said they were working on our mast.

Our son moved house and I suggested he get a Three router until BT installed his broadband, then send it back wthin 30 days. The sent a 5G router which falls back to 4G in their village. BT messed him around so he kept it. He's in a "not great" 4G area but still gets 40-70Mbps - easily enough for two people WFH and a toddler watching youtube.

Sooo... get one on the 30 day moneyback guarantee. Trial it. Expect slightly slower speeds when everyone is home.

I purchased the 5g hub at £20 per month so I could cancel if it wasn't strong enough for my property. In fact its £24 per month and I had to try to cancel twice. I was then charged another 2 months on top even though it hasn't been in use. 3 then sent the debt straight to a collection agency who are hounding me. I'm autistic and regardless its poor quality, inaccurately advertised, cust service is rubbish and has left me much more out of pocket than I should be. Disgusting behaviour.

Not had experience of customer service yet but the 5G broadband is faster than full fibre here. Fastest speed I've had was at my parents' place 1020Mb down and 108Mb up. can't grumble with that for £20 a month

<2mb/s download a lot of the time and <1mb upload. Capping my downloads at around 90kb/s absolutely unusable.

Always been a little slow. However now appalling. Speeds if working around 1.5. Virgin on 3 g grinning 5 plus. Complained to 3 shop 3 times over last 6 months. No action taken. Complained December told problem at mast. Promised to be sorted out end February.

Three offer a static IP address to their business broadband customers in Ireland but not in England. They can't explain why, so it appears to be a poor business and customer service decision, as there are a number of businesses for which this is a basic requirement.

At 1st signal was up and down. Put very good now. As though a miracle has happened.

Received my three 5g router. Firstly there was no sim card in the package. I was told to get one from my local three mobile store, that was 30 miles away. So wasted 2 hours and £20 of fuel to go get that. set it up and couldn't get a signal. Finally found a spot in house where it Received a signal. Did a speed test and was getting between 0.5mbs to 5mbs ish and less than 1mbs upload. Contacted customer services to basically be told It should be fine and to try everything I already did. I was then told might need an antenna but three won't recommend one let alone supply one. Then was told to just cancel my contract. Customer service although they was polite, clearly didn't care. I then had to waste another hour of my time just to be able to cancel it. Now I'm going to have to waste more time and money going to the post office just to return the router. DO NOT RECOMMEND AND DEFINITELY WILL NEVER USE THREE FOR ANYTHING AGAIN.

Nonsense speeds with 5g router. Its giving me a speed of 2-20mbps variable. Totally unreliable. My ee mobile gives me speeds of 30-50mbps on 4g signal. Just bought it today and i live on the 4th floor with no high rise building near by still terrible reception.

I have been using Three 5G home broadband now for six months. Download speeds are averaging 500 Mbps and upload 100 Mbps. I would recommend to anyone who has Three 5G coverage in their area.No drop outs at all..One very satisfied customer.

I got this predominately to use for gaming online, when i first set up it was showing speeds of 25 meg, twice as fast as my home broadband,
The thing is, the connection drops out so often, gaming is impossible due to the lag,
Streaming on it is also pointless as the connection is so unstable. Access to adult sites is restricted, My phone is on 3 and if i do a speed test shows between 5-45 meg
I think the router might need upgrading or replacing, i can’t see how my phone will get a reliable 4g signal but not the mobile hub when they are on the same network.
Really wish i hadn’t bothered because we never use it and at £20 per month for 24 months, such a waste of money

After about 3weeks of fast reliable broadband suddenly the speed went from constant good to slow (very slow 2or 3}then good (very good 300 or400]
Have rebooted and moved the router on numerous occasions but still the same.
I live within sight of the mast ,about 200 mts away

worst internet speed even, i run the internet speed test and its constant at 2-3MBs

Hi all,i would like to tell you about my experience with three broadband.it is bad,bad is not the word to describe it.it is diabolical.i've had it since april and have had nothing but trouble with it,ill give you all a warning just what you can expect,i did an speed test this morning,i hope you are all sitting comfortably.right download speed,1-48mps upload speed 5-24mps.with VPN on.download speed 4-10 mps,upload speed 3-98mps without VPN on,how's that for speed,some people on these sites say there are getting over 100s off mbps i just don't see it.on my three broadband you cannot run anything properly at the speeds i've shown you. nothing works properly at all,smart TV,PC,security cameras,and as for the customers services just don`t bother they are so bad it`s hard to describe.so i will tell you all keep clear of this company as you will regret it

Awful customer service say you have 14 days to cancelthen make you wait for pack to return it which takes over a week your then over the 14 days and they charge you for device very sneaky and rip off

Worst broadband provider ever. Very incompetent. They provided me a home 5G broadband that does not work and i’ve been calling everyday for 3 weeks to follow up only to hear that the account activation will be further delayed every time. Very bad service, no one is able to help me and they give lots of false promises!!