Excellent 4.4 out of 5 based on 2,067 reviews

Three Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Three.

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Recent customer ratings for Three

Based on 1,165 customer ratings since Sep 2025 ( )

Satisfaction

2.7 stars

Customer Service

2.85 stars

Speed

2.5 stars

Reliability

2.49 stars
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  • Ratings are left by users of our speed test as well as reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
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389 Customer Reviews over 20 pages

  • Reviewer

    a galligan

    Location

    manchester uk

    Date

    25/07/2010

    Ratings

    Satisfaction

    2.00 stars

    Customer Service

    2.00 stars

    Speed

    1.00 stars

    Reliability

    1.00 stars

    Comments:

    my story is a tale of two halfs im 12 months into my 15 gig a month contract,i spent the 1st 10 months losing signal unable to download or view video etc,in short it was a disgrace,and i suspect underhanded play to prevent customers using there full allowance,however in the last two months i have had decent service signal and download speeds my sis works for ofcom and has asked me for info,so i will wait and do a proper review in 6 more months to be fair to 3 they do seem to have rectified alot of probs.but you cant advertise 15gig then not have the facilities in place to allow the customer to use it.myself kids and partner are all 3 payasugo phone customers,7 in total spending roughly 350 a month,if 1 goes we all go.

  • Reviewer

    Dan Hartshorn

    Location

    Plymouth

    Date

    18/06/2010

    Ratings

    Satisfaction

    4.00 stars

    Customer Service

    3.00 stars

    Speed

    4.00 stars

    Reliability

    5.00 stars

    Comments:

    Very happy with service, speeds around 3.0 mb. Not had the joy of customer services yet, and hopfully never will

  • Reviewer

    jon

    Location

    fleetwood

    Date

    19/04/2010

    Ratings

    Satisfaction

    1.00 stars

    Customer Service

    1.00 stars

    Speed

    1.00 stars

    Reliability

    1.00 stars

    Comments:

    VERY POOR SPEEDS, SERVICE
    AFRAID IM TIED TO THIS CRAP FOR 20 MORE MONTHS
    REGRET SIGNING UP

  • Reviewer

    Ed

    Location

    Hackney

    Date

    30/01/2010

    Ratings

    Satisfaction

    3.00 stars

    Customer Service

    4.00 stars

    Comments:

    I have rigged up a homemade antenna on the roof to get the most signal - 4/5 bars - and this mobile internet is still SLOW. During the weekend and after 5ish on weekdays, it gets noticeably worse, which means pretty awful. It is certainly better than having no internet at all, but I don't see this as being an alternative to proper BB. The CS is fine, but they obviously can't do anything about this. They say that they are doing a signal upgrade sometime next year, but who knows?

  • Reviewer

    Peter Kozachuk

    Location

    Harrogate

    Date

    13/11/2009

    Ratings

    Speed

    1.00 stars

    Comments:

    Absolutely unreliable service. Unable to Skype or video conferencing. Misleading information before signing contract. Costumer service advised me to monitor my internet speed and tried to convince me that there is no problem with traffic volume when all my tests shown that service is grossly oversubscribed. Summarized : one horror story in 10 years of using internet.

  • Reviewer

    mark jones

    Location

    brynithel, abertillery

    Date

    22/09/2009

    Ratings

    Satisfaction

    1.00 stars

    Customer Service

    3.00 stars

    Speed

    1.00 stars

    Reliability

    3.00 stars

    Comments:

    i would say that the mobile broadband service from the 3 network is very poor , the download speed i have is no more than 100kbs on average this really is not broadband, its not much better than dial up.

  • Reviewer

    SANDRA VIAPREE

    Location

    WELLINGBOROUGH

    Date

    07/09/2009

    Ratings

    Satisfaction

    1.00 stars

    Speed

    1.00 stars

    Reliability

    1.00 stars

    Comments:

    UNRELIABLE - SPEED USELESS

  • Reviewer

    Denis Quilligan

    Location

    Ireland

    Date

    29/07/2009

    Ratings

    Customer Service

    3.00 stars

    Speed

    1.00 stars

    Comments:

    im suppose to have 3.60 mbps but only have 0.13 mpps from 3 g mobile here in ireland pay as you go

  • Reviewer

    Mike Mitchell

    Location

    Northern Ireland

    Date

    29/07/2009

    Ratings

    Customer Service

    3.00 stars

    Speed

    1.00 stars

    Reliability

    3.00 stars

    Comments:

    I have a deal with a speed of up to 3.6mbs, but through testing the speed from different speed test sites, I have an average of 0.5 mbs, with a low of 0.36mbs and a high (occasionally) of 0.8mbs. I am well aware that the speed will depend on how many subscribers are on line at one time, but would have thought that the ISP would have upgaded their service to cope with this, and fulfill their obligations of providing somewhere near the speeds promised.