4,684 Customer Reviews over 469 pages
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- Location
- Derbyshire
- Reviewing
- Virgin Media
- Date
- 2024-03-15
- Comments
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I have been with Virgin for some time and everything was OK.
In the past 2 months that has changed. The broadband speed is daily below 120kbps!
I have complained several times. They keep suggesting it is due to my house position, wall, floors etc. However I explain the house has been here since before 1900, I am in the same room as the virgin hub and there has been no new buildings erected anywhere near me. I have explained this to their customer services several times. They won't give me a new hub and they simply insist I wait 24hrs, while they say they will fix the speed.
Sometimes they do seem to fix it, but it goes back to under 120kbps within a few days to a week.
They are not honouring the contract they set up with me and simply cause frustration and insult by repeating questions which suggest I have changed the location of my hub.
Remember this is not a satellite service. This is fibre optic.
I am within 10 feet of their hub, have visual contact with it and there are no walls or doors between my device and it.
Also, I am only running 2 devices. My cellphone and Amazon fire!
Abysmal
Virgin, fix this or give me my money back.
A totally disgusted customer.
- Location
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- Location
- Hyde, cheshire
- Reviewing
- Virgin Media
- Date
- 2024-03-15
- Comments
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Terrible company!
Poor speeds
Intermittent service constantly dropping out
30 day cancellation policy meaning they make you pay after you’ve cancelled!
Terrible customer service.
Avoid at all costs!
- Location
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- Location
- Swansea
- Reviewing
- Virgin Media
- Date
- 2024-03-15
- Comments
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Overcharged
Recently moved home and took virgin media with me from previous home. Since then charges have been coming every month with my bill and Virgin media don't seem able to explain why.
- Location
-
- Location
- Reviewing
- Virgin Media
- Date
- 2024-03-14
- Location
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- Location
- Solihull, United Kingdon
- Reviewing
- Virgin Media
- Date
- 2024-03-11
- Comments
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I wish I could have given zero starts to the customer retention policies. All deals are for new customers only. For loyal customers who have been with the company for longer years, it is nearly double the price for the same package. Ridiculous !!! Doesn't UK consumer rights not applicable for customer retention ?
- Location
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- Location
- Salford
- Reviewing
- Virgin Media
- Date
- 2024-03-07
- Comments
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Horrible customer service. If you don’t watch what you order they will add more money to your service. They pass you from person to person very horrible. Customer service would never recommend them
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2024-03-07
- Comments
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I have been a customer for 11 years (despite the unsolicited annoying quarterly calls to try and up sell me something). My contact ends in a month and the deal I want is ‘for new customers only’ with the offer to me (11 years loyalty) almost double! Time to go - what an awful company to deal with.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2024-03-06
- Comments
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How awful are you when I am unable to leave to leave your terrible and expensive service. Have tried to sort it out but have second rate service, no longer will I pay £65.by the way your customer service needs a lot to desired. As a which rep will be passing on your disinterest also your representative who immediately finished our conversation. I am afraid that this reflects on your poor customer service.
- Location
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- Location
- Telford
- Reviewing
- Virgin Media
- Date
- 2024-03-05
- Comments
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Attrocius customer service! Terrible Internet for the price paid. Router they send can't accept more then 10 connections, keeps disconnecting and has low range.
- Location
-
- Location
- Reviewing
- Virgin Media
- Date
- 2024-03-04
- Comments
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VIRGIN MEDIA IS THE WORST INTERNET PROVIDER
They lie on every single matter: external work, internal installation, billing, cancellation of the contract !
There is no ethics in this company, they don't have any respect for their customers
One advice; if there was an option of 0 star I would have given that AVOID
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.