Vodafone Home Broadband Reviews

Overall the broadband is ok but I’ve had problems connecting certain devices. My epson printer would not connect but was fine with regular Vodafone so I had to buy a new printer. My Amazon max firestick wouldn’t connect either so had to return and purchase a regular firestick. Once my contract ends I will be changing as there is obviously something not right if certain devices won’t connect even with help from Vodafone Technical.

I chose Vodafone when moving into a new property.

Wi-fi hub was delivered on time, and activation went ahead as scheduled with no issues.

So far, after around 3 weeks, I've had no issues, speed is on par with predicted speeds, signal is strong all over the house and no drop outs.

I haven't had a need to contact customer service so can't comment on their effectiveness, but I've been a customer of their mobile service for years and they have always been helpful

Terrible swapped broadband from Virgin after 1 week the service went down now been with out internet or phone for 4 days making complaints and getting nowhere. Customer service is non existent. When you do get through they cannot be bothered to help

Total piece of garbage, internet keeps blacking out, sometimes it has 20 minute intervals of "internet, no internet", customer service takes 40 minutes to pick up the phone, and it won't even help. Never even think about purchasing from them...

5GHz works but 2.4GHz only works if I am right next to the router and 2 of my devices are not compatible with 5G network. After many, many web chats, and timely phone calls, Openreach engineer call out (first one missed) many calls to tech team 2 and call backs from other people trying to fob me off with a booster. I finally got them to send a replacement router - this was like getting blood out of a stone. They just send you around in circles until the 14 days is up. If the new router still doesn't work then I will be contacting Ofcom.

Had BT broadband for years but the internet package crept up over the years from £25 to £65 which is a ridiculous price.
I chose Vodafone broadband as it seemed the best deal for me. I’ve had it running for a fortnight now and never lost a connection and the speed is on par with BT. I live in a very rural area so was quite worried about the speed but really nothing to worry about. What’s more my neighbour who can’t afford broadband is connected to mine and she can get a connection anywhere in her property so the router also has a really good signal… no booster needed.
So far it’s been excellent but I guess time will tell.

Vodafone making business saying lies to customer. Cant manage the transfer of my service to new home, ruined all Xmas holidays without internet. Even on intimating month before my move, promised initially 17Dec, 20Dec, 23Dec and finally 29Dec with messages on confirmation of engineer turningup for activation and with misguiding and making us to sit at home waiting for engineer and end day no one will turnup.. Even on the day, when I called they confirm engineer is conming, at one point even escalated to their manager and he surely confirmed me 29Dec2021 was booked and ended up same routine. They do business with all lies and misguiding the customers and ultimately I have choosen to cancel my account. Never again to Vodafone..Dont have words to describe there worst service running with lies..Wasted all my prsonal time and holidays..I will not leave with it, I will sue these guys with all the false promised evidence information and recordings I have..

I agreed to upgrade to full fibre bt came out to on the 2nd or December but could not get the cable down so I've had no phone line or broadband for a month called Vodafone on numerous of time with the same answer we are trying to get this resolved but then have the cheek to charge me for something I don't have but they say it is with it been activate on there side they are just a joke of a company

Can't wait till February when we can move to a better provider. WiFi on Kindles has been appalling, having to resort to main wired computer. Advertise average download speed of 63Mbps, (minimum speed should be 40Mbps), suffice to say we do not even reach the minimum - our speed is in th very low 30's, with only 1 computer on OR 1 Kindle. Constantly drops out and we are very low users. Sometimes wifi off for days. Service call has been able to rectify speeds/connection to wifi but it doesn't last. Get tired of rebooting modem. Think very carefully if you're thinking of moving to Vodaphone!

Total joke of a company & never again will i go back to Vodafone. My internet was very very slow. So started speed testing and i was only getting around 16g all the time. I am paying for fast fibre. My speed should be Max – 44g Min 30g and what i did not see when joining them on their web site but it does say on my paper contract theres a Min guaranteed speed of 23g. So contacted them by chat line and they said my speed was at 44g & to test using www.speedtest.net which is what i was using anyway. I then had to phone a engineer who first i could hardly understand and he said i was getting 44g. Then after i started carrying on with him. Hi said look your min guaranteed speed is 23g and that’s what your getting. `Yet he had just told me 44g` I said will i am only getting around 16g and he said that’s good and all you will get. Then put the phone down on me. I then what down to my mates house who is on Vodafone to test his and his speed should be 66g. But all he was getting was speeds around 25g and its been the same in the 4 times i have been down. I am paying for fast fibre and getting standard speeds, So you can clearly see what there are doing. Offering fast speeds at the lowest prices and supplying you with the min guaranteed speeds. Same as talktalk did years ago. Shocking & disgusting. Go with them if you dare.

Very poor service. I paid extra for the 4g backup when the broadband is not available, surprise surprise that doesn’t work. Takes hours to get through to them go somewhere else don’t go to Vodafone.

This is the most unreliable broadband I've ever used. And it is near impossible to reach their customer service, I was in a queue for 5 hours, only to be randomly cut off.

Awful. switched from Sky and the broadband Superfast 2 is awful. kept dropping out.Wifi terrible even with extender and speeds are not what they claim at all. Never had any trouble with Sky previously. Asked to be released from contract for breach as they aren't providing what they claim but of course they claim speeds are ok, doesn't drop out, oh and they can't predict any drop in wifi. Avoid at all costs.

Avoid these clowns. First day of connection I was getting 20+ Dropouts. Second day similar regular drop outs and crap internet. Third internet died altogether at 8am.

Spent 3 hours trying to get this sorted. I advised them that I was a computer engineer and the problem is not in the house or equipment.

Didn’t listen and carried on asking to do alsorts of diagnosis including plugging router into a test socket etc.

20 hours later no solution I then rang again to spend a further 2 hrs with second line support. The representative finally admitted the line was mis-routed ie wrongly patched.

So another day without internet access. I regret ever moving to Vodafone on a 24 month contract.

I’m going to trying snd cancel this contract within the 14 day period.

Constantly dropping since I moved to this area, they told me I need a new router which may help, but only if I sign up for 18 months.... a VERY long contract for something that "may" help. Tried to cancel today and they refused flat out to let me as I failed security. Told me if I cancel my DD they'll put me into bad credit. I'm not trying to access any financial details, just to stop paying for inadequate service. Bunch of jokers. I now have to load ID into their system to prove who I am so I can cancel... means at least 48 hours more stuck with them.... I wonder why the system is so impossible - there's only one beneficiary here!

Not even connected so whole thing cancelled. It is a disgusting service as absolutley impossible to speak to anyone in the uk and no connection sorted as promised so without internet now and without a land line . A complete utter disrgrace!!

Just tried ringing Vodaphone on their 0333 number. Was holding for 27 minutes listening to recoded messages & music before actually speaking to anyone. Then, when I did speak to Customer Service I just could not understand her! I gave up in the end.

I wouldn't bother joining these, obvious we get times we need to reset the router but this router just takes the living piss, the internet cuts off every time you reset it were it takes you hours to get it up and running doing daft things having to hold the reset button in whilst powering it on, I'm cancelling my service in January Vodafone will not be getting no more custom from me. Never found it so bloody difficult resetting this stupid backwards router. I'd rather go unlimited data on my SIM than there crap broadband

Crap...Avoid!!!

Buffering,Stalling and Useless.

Customer Service Inept and just pass you from pillar to post withoutout any resolution...

AVOID AVOID AVOID... WORST INTERNET SEVICE I HAVE HAD SINCE DIAL UP...

Having been with Vodafone for almost 4 years we took up their great offer to upgrade to full fibre. What a mistake! Order failed on two occasions due to their mistakes. On their third attempt, they booked our engineer in, but when he attended he couldn't get us up and running as he was not a multi skilled engineer. Two day later another engineer arrives (unannounced), and finishes off the install, telling us you're all good to go. Ten minutes later, our line and internet disappears. This was one week ago. Since then, hours on the phone and on chat, promises of resolutions in hrs, the 24hrs, then 48hrs, but nothing. Impossible to speak to a resolution team, and they won't even offer mobile broadband whilst we're without any connection. Word of advise - this lot may offer very cheap deals, but you unfortunately get what you pay for - AVOID