Vodafone Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
Vodafone.
How Vodafone compares:
- Typical Satisfaction
- Typical Speed
- Typical Service
- Typical Reliability
Add your own review of Vodafone
1,570 Customer Reviews over 79 pages
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Reviewer
Anna
Location
Bristol
Date
22/11/2021
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Reviewer
Christian
Location
Port Elizabeth
Date
18/11/2021
Comments:
Rubbish speeds for a service that's supposed to be a 20m line... Lucky if you get 1.5 on a good night... Windy weather.. Bad rain... Goodbye internet connection! Joke -
Reviewer
Peter Williams
Location
Knebworth
Date
16/11/2021
Comments:
Never managed to get signed up. Only wanted broadband and not the rest of Vodafone's added on package. Went through the whole process and I was informed that I did not pass the Credit checks? (which were perfectly fine). They were offering a really good cashback deal at the time and I feel they were avoiding my custom so that they could avoid the cashback.Went else where. -
Reviewer
Chris
Location
Hampshire
Date
12/11/2021
Comments:
Internet will regularly drop out, most days, often multiple times. It returns quickly but the repetition is beyond irritating and would make it unusable for anyone working from home. -
Reviewer
Andy
Location
London
Date
06/11/2021
Comments:
I never even got going. Signed up for broadband with plenty of time to switch from Plusnet without dropping connection. They never sent me a router. Had to reapply. Two week wait for activation. They didn’t activate it. Called every day for a week to be told “we had to resolve a fault on the line, it will be active by midnight”. Got bored of hearing that and have applied for BT but will now be a whole month without wifi AND will have to pay to return the router. Thanks for wasting my time and making working from home completely impossible. -
Reviewer
Muhammad
Location
Bessacarr Doncaster
Date
03/11/2021
Comments:
An absolute joke of a company. Would not recommend at all. Do your research before getting bound into a 24 month contract. Signed up to Broad band superfast 2 (63mbps max) and their website after assessing my postcode gave me an estimated best speed of 43mbps. No where near that, I get 22mbps. I've cancelled two of my mobile contracts with them and can't wait to get this joke of a contract to be over. Customer services have no clue what they are talking about. When anyone raises concern over speed when they first sign up, they want you to run a diagnostic to go past the 14 days cooling off period.
VERDICT:STAY AWAY!!!!!! -
Reviewer
Julie
Location
Derbyshire
Date
30/10/2021
Comments:
This is the most frustrating broadband provider I have used so far. The connection, stability and speed are hideous Miving providers ASAP. Can't take it any more -
Reviewer
David C
Location
Wales
Date
29/10/2021
Comments:
Unable to access certain websites. Despite online support from Vodafone technical support, this matter could not be resolved. Tried switching off all content control and this still didn't work. Decided to switch providers within the 14 days from account opening to another provider and this has resolved my issue, websites can now be accessed. -
Reviewer
Anthony
Location
B64v6ja
Date
29/10/2021
Comments:
Crap service I had months of poor connection and the customer service was a nightmare -
Reviewer
Ray Radford
Location
clearwell
Date
26/10/2021
Comments:
Diabolical speeds 22mbs BELOW the contracted 35mbs average speed. Streaming in the evenings rubbish, can't ever watch a film. -
Reviewer
L
Location
Belfast
Date
25/10/2021
Comments:
Thee worse company! Hadn't even had my broadband activated and had all sorts of problems.
Took over 4 weeks for them to try get my broadband in and if I hadn't of cancelled god knows how much longer they would have been, to much messing about with them! -
Reviewer
Dave Mac
Location
Bath
Date
23/10/2021
Comments:
Tried to get there new service unable to deliver it very rude could not get hold of anyone have now rejoined BT and returned all their stuff -
Reviewer
Michael
Location
Yorkshire
Date
16/10/2021
Comments:
Got vodafone as my contract ran out with previous company, it was OK at first up to 30mbs a couple of months later it went down to 5mbs, rang Vodafone they sent an engineer he said it was my router, when I rang Vodafone to see when my new router would arrive they said they would send an engineer who said I need a new router, for some reason Vodafone carnt accept I need a new router,
The customer service is non exsisant, stay away do not use , I carnt leave because Vodafone haven't signed up to to ofgems code if your WiFi is slow . But there's a new kid on the block BRSK whos wifi is faster as soon as I can I going with them carnt wait -
Reviewer
keith
Location
north yorks
Date
13/10/2021
Comments:
swapped to vodafone seemed a good deal, they created an account but unable to access it, eventually after 1 hr wait on phone to customer service sorted it. Unable to get speed as promised only 20mbs. Customer service a total joke, unable to understand advisor.
Left after 10days. An utter shambles for broadband. -
Reviewer
Matt Siefert
Location
North London
Date
05/10/2021
Comments:
Absolutely shocking company. Managed to mess up my broadband order due to "technical issues", and after asking me to place another order it developed the same "technical issues". Needless to say, I cancelled my "order" right there and proceeded to go with another provider. Their customer service is inept to say the least and I would strongly recommend that, if you're currently considering going with Vodafone, you think again!! -
Reviewer
Sran
Location
Derbyshire
Date
05/10/2021
Comments:
I work from home, decided to change from sky to vodaphone...big mistake. Only get decent internet in the kitchen, anywhere else it is terrible, I need to be on video chat for work, this constantly fails. If two people try to be on the internet, then got no chance.
Rang customer service and all they said was to buy a WiFi booster and that they couldn't help me any other way -
Reviewer
Mike Barratt
Location
Winchester
Date
01/10/2021
Comments:
I wish I'd never used Vodafone for broadband using their Gigacube. We have two, one at home and one at work and they are worse than diabolical.
Several reboots are required a week to even get service although speeds are good for the first 10 minutes after a reboot.
The two routers are in seperate towns so its not a mast issue.
We pay for the unlimited service which is supposed to give unlimited everything and as fast as possible. Its simply not true.
Honestly, do yourself a favour and steer clear of this service. -
Reviewer
Matt Nicholson
Location
Newport
Date
01/10/2021
Comments:
Honestly steer clear! I've been with Vodafone for 2 months now and probably only had 1.5 months worth of internet, doesn't sound too bad but when you work from home it becomes an issue. Customer service is absolutely shocking. You won't get anything out of them on live chat but copy and paste messages & slow as hell to resolve any issues. If I had the choice this would be a 0 star review. -
Reviewer
Flanners
Location
Kent
Date
26/09/2021
Comments:
Swopped from Talk Talk to Vodafone due to proce rise. Router could not send out signal needed to operate my Home Security, laptops etc. Only thing that worked was a Firestick. Called fobbed off speed issue would improve...not speed router is a POS...which they have altered so you cannot change channels etc. 3rd day called Talk Talk booked new activation; day before live phoned vodafone to cancel within 14 days. Got £100 voucher from deal...got £100 ,from Talk Talk. I shudder to think what service vodafone would be like...being fobbed off and lied to by a call centre in India gets tedious when you are sitting 2 foot from a router to allow an internet connection. Useless provider DO NOT go anywhere near them. -
Reviewer
Alister
Location
Edinburgh
Date
25/09/2021
Comments:
Contract is for a max speed of 76: Current download speed is 2.1 and upload speed is1.2, which are regular occurrences. According to Vodafone this is"quite acceptable and there is nothing wrong with my service"
I've asked them to explain how this can be the case, but they tell me that everything is OK and there is nothing they can do.
Having put up with this service for abou three years there is something I can do, and have now done; I have signed up with a new supplier who I hope will give me the service that I am paying for.
Suggest that anyone thinking about Vodafone gives them ma wide berth. They aren't interested in sorting problems, and given their atrociously bad speeds and service, take money under false pretences!!!
Comments:
Internet used to cut out every now and again at the beginning of the pandemic but customer service was very helpful and kind and reduced the amount I had to pay due to the network cutouts until it was working better again.
We often have strong winds in Bristol but internet is mainly reliable.
I definitely recommend them.