Vodafone Home Broadband Reviews

Had lots of broadband problems over christmas .3 engineer visits 3 diferent occasions.vodafone say its not worth compensation so im going back to ee and taking all my phone contracts with me .poor service and a bad response from vodafone

If I could give 0 I would even -1! So unhappy whit the company.waiting already a month whit no internet at all by their faults and only now after I phone them they told me that they are not in my area anymore and I'm not able to use the internet anymore!!! One month of waiting for them to sort it out!! During this time spending money for data hot spot connection ... Don't waste your money!!!!!!!!

Non resolve of issues they expect me to keep paying for hotspot on my mobile network 1 week of no net is serious when it's connected to heating, Tele and childrens device for homework, they have passed me from pillar to Post sent engineer out to test to find out faults on Vodafone's side authorisation error, they took two payments for privilege of no service this week, Im at end of my tether trying to deal with them, why wouldn't they admit the fault was on their side on first place

Multiple issues with the line, support get you wasting hours checking unrelated issues.
If you miss a call from 2nd line support your given a number to ring back on with a reference number that isn't recognised, meaning you have no way to call back. They will waste days of your time, I regret ever joining

This entire exp. with Vodafone for the last one month has been the most painful experience of my life (and I have survived a plane crash)

If I could give zero star, i would. I'm surprised vodafone is allowed to trade with the service they provide. This is just a daytime robbery. They promised so much and deliver so little. I signed up with them about three months ago and the landline has not worked. They strength of the wifi is the lowest we've ever had it. When we finally got through to someone he was full of excuses. Now the broadband has stopped working completely. Spent hrs on the phone with no answer. The phone eventually cut off. The service they offer is painful and OFCOM must act.

Unethical Business Practises!

Without a service since 10th September 2021 it's now 2nd January 2022

5 MONTHS WITHOUT SERVICE !!!

Key points:

* Contract taken out April 2021
* No service since 10th September 2021 and ongoing
* Highly documented case file.
* No signal in my area since the start of the contract
* Poor customer services & wait times
* No resolution / compensation

My requests:

* Immediate termination of contract with no termination fee.
* Immediate refund for all months I have paid and not had any service.

Having taken out a contract in April 2021 in my local store in Chippenham I have received a non-existent service. I have had no signal during my whole contract in my area. 5 months into the contract on the 10th September, my phone malfunctioned through no fault of my own. Please read my case file for more information on this. I have since been without service. The first collection was an ordeal. Having reported and arranged the pickup of my phone for examination, Vodaphone sent DPD to my home without the bag to send the phone in. This caused stress and aggravation. It also delayed the process. I then received a 'new phone' (reconditioned?) some weeks later. Unfortunately, this phone has a malfunction. It's not able to read sim cards. I followed the procedure online to register it and it failed. I then went into my local store to get another sim card replacement which also failed to work.

Having spoken to customer services on multiple occasions one phone call even lasting upwards of 2 hours the problem remains the same. This being as it was when I reported the phone not working and without service since the 10th of September. My last conversation with customer services left me feeling very disheartened. The woman explained that the phone would need to be taken away for examination like it did on the 10th of September. I would then receive a 'new' phone which would be my 3rd google phone since April 2021. I wasn't happy with her response and how I've been dealt with. Nor would I be happy to receive a 3rd google phone in 8 months. Following this I then went into my local store again to speak to the manager who had no interest in helping me.

I intended to leave the store with a working phone and unfortunately this did not materialize through your company policies, which leave a lot to be desired! I have been extremely patient and polite through this whole sorry episode. I have spent literally hours being thrown around Vodafone call operatives like a rag doll. I’ve been using my spare time and I have also taken time out of work in doing this and even driving to my local store on multiple occasions.

I have had enough. Vodaphone have shown no responsibility, no service, no respect, or sympathy to my situation and continually pass me from pillar to post hoping the problem will go away! I have never been treated like this in a phone contract. I have kept to my end of the contract paying for the service. Vodaphone have breached their contract with me.

I am now in the process of terminating the contract. Vodaphone employees have explained to me that this would cost me £461 which is more salt in my already open wound. I have taken legal advice and clearly intend to leave without a termination fee and request that I am refunded for each month I have been failed service. This being from the 10th of September and still on going.

Summary:

Go spend your hard earnt money elsewhere. They will and in my case breach there own contract with no regard for the customer. This company are committing day light robbery in front of our eyes. AVIOD AT ALL COSTS!

couldn’t write a worse review if i tried but unfortunately my brother was sold into buying it as it was cheaper than BT , it’s cheaper for a reason , nothing runs at a sufficient speed nor does it stick to its 60mb promise , if you ask me , stay clear

My Internet has completely gone down multiple times over the last year. The customer service is awful, the wait time is really long. I've been disconnected from the customer service and then.had to rejoin the queue again. My Internet always cuts out or is very slow. My advice for anyone is to pick another provider. I will be changing as soon as I can.

I was told Vodafone was good for fibre broadband but my experience is not great. When my install was complete the range of the router was very poor and worse than my previous old modem. Additionally it cannot cope with multiple devices and speed drops noticeably when streaming tv. Their online chat bot is rubbish and if you do get to an advisor they are unable to help much either. I really wouldn't recommend this provider. No wonder they have to offer cheap deals to get customers.

Got to be honest I was dubious the customer care team were excellent we was struggling to understand each other but he was so patient, got me to send pictures of all the codes and worked out the install from his end the broadband is perfect speed, a good deal £18 a month £90 free gift voucher

1 hour wait to be told no service in my area after checking online if it was available. Awful service. Go with Sky much better response time.

On the 7th of October 2021, I first reported an issue with my broadband. Vodafone customer support informed me that the issue is related to ongoing work in my location, and that I am free to switch broadband providers. Since then I felt pressured to leave after receiving texts and suggestions from customer service advisors. Working broadband, on the other hand, is essential for me because I currently study online.

On the 12th of December, I spoke with a Vodafone customer service representative and was once again offered to leave. He informed me I'd receive a refund of £22 per month for the time the service wasn't operating, as well as £8.06 per day in compensation and no cancellation fees, because Vodafone joined the Automatic Compensation Scheme for broadband and home phone services using the Openreach access network. Everything meant to be calculated with the final statement.

I decided to leave a day later. I switched to a different provider and contacted Vodafone. I was told that after my contract with Vodafone ended, I would be entitled to compensation. Since then, I've spoken with two more Vodafone representatives, who both gave me the same advice.

However, I received a phone call from James from the Vodafone Director office a few days later, informing me that I WILL NOT RECEIVE THE COMPENSATION because I ALREADY LEFT THE COMPANY.

He ignored this was advised by their customer support representatives. Ignored their system notes or recorded phone calls. Eventually, he offered to refund me £50 as a goodwill gesture, which bears little resemblance to over £400 I should receive.



This treatment has left me feeling mistreated and frustrated. Financially, things had been going downhill. I'm a mother of two, recently have been made redundant and currently pursuing an online accounting degree. I was unable to study due to my lack of broadband access, and this compensation meant to cover course extension fee.

The wifi internet speed is so slow that I couldn't even make a WhatsApp phone call

We have been without Wi-Fi for weeks now. Vodafone has sent out engineers 5 times to do something about it and yet the problem still persists while they insist there is nothing wrong with our connection. This is not on, I’ve been missing work due to their incompetence. Will be looking for another provider ASAP.

If your looking to spend hours and hours on the phone dealing with Asian representatives of Vodafone trying to resolve issues your having with the service then look no further, you have found your cheap broadband provider who at every opportunity will try their very hardest to heap misery on you. The old saying of “you only get what you pay for” is very true in this case, cheap broadband with bad customer service.
I managed to get out before I was tied to them for two years by leaving within the 14 days grace period of my contract but even that had its drama, twice I was threatened with a early termination fee, the Asian team thought it was ok to use this tactic to stop me leaving the service and then after I cancelled the service the broadband still remained and again I spent hours on the phone telling Vodafone that I had cancelled the service and wouldn’t be paying for a discontinued service which consumed my whole Saturday morning. Vodafone customer service is one of the worst I have ever experienced.

Broadband so slow it buffers. Just realised I am being charged £35.81 a month instead of the contract amount of 23.00 can't get through to customer service, and can't access my account. Apparently my email, phone number, and password are not recognised. Absolutely disgusted, if I could give a zero I would!!

After a dreadful time, I switched providers and Vodafone even got that wrong. I am currently without landline or broadband as they stopped the service early when I repeatedly asked them not to.

The last time I dealt with a company so chaotic and dysfunctional was Solarplicity, who went bust soon after. The one plus is that forewarned, I have sold my Vodafone shares.

Unable to contact yourselves, wrong name etc and no help. Would not recommend or use Vodafone ever again. Have spent hours on phone on chat and direct call but still no satisfaction

My first experience with Vodafone and its been my worst experience with any company in my life. 4 weeks later i still dont hav broadband . customer service does pick up phones fast but their powers are essentially useless. This company is bordeline scam. I know all the paper answers of the customer service team by now as ive been on the line with then several times a day over the last 4 weeks. Apparently they dont even have records of that. They are utterly useless mostly.