Vodafone Home Broadband Reviews

Absolutely appalling service. In every chat or call they give a different reason of what the problem is and 4 days after the going live day... still no internet access. Was told every 24h that it was to be resolved within 24h... just unbelievable

We decided to switch from BT to Vodafone on the tariff offering the £90. Amazon voucher through Broadband Genie. Here are the issues we've had, decide for yourself if they are issues for you:
The website would not allow us to log-in. Perhaps it takes several days for new customers to be able to use the site? That seems ridiculous.
We tried calling and were sat on hold for a very long time. When they finally answered we said we wanted to cancel and they transferred us.... to a dead line. I'm sure it was just a mistake :|
The most important issue for a lot of people involves your credit rating. For some reason Vodafone does a hard credit search which will tank your credit rating for up to 180 days. Absolutely disastrous in some situations.
We ended up staying with BT. It was the old, "I'm changing supplier" phonecall which ends with you being given a much better deal.

Dysfunctional and appalling internet. We pay for 60+ MBpS but we're currently getting 6!

There are also frequent periods where the internet goes down and is unavailable.

We got in touch with customer services but their advice was to take the faceplate off the socket and investigate it ourselves, which we didn't want to do. And then stopped bothering to reply to us.

Worst customer service on earth.

My mistake for asking to switch to them.

Vodafone's customer service reps insisted that I had set up the hub wrong and the problem wasn't anything to do with Vodafone. They continued to remind me of this. They threw me through 4 different departments "troubleshooting" the problem, asking me for photos of my sockets and turning my hub off and on repeatedly.

I cancel with them and in doing so find out that the date on the contract they sent me and the date they have "on file" was completely different.

Their hubs are faulty, their customer service reps struggle to communicate (they also hang up on you!), their documents and contracts are full of errors and their broadband service is nonexistent.

Ombudsman!

Just changed from BT because the broadband and anytime phone calls were so much cheaper. I have found the service and quality provided by Vodafone A1 plus. Many Thanks

Would rate 0 stars for each, as simply had no chance to experience anything Vodafone can offer as they never installed broadband in the first place. Order placed. Few weeks later was told after the installation date it was cancelled, giving system glitch as a reason. New order, few weeks later cancelled again with no specific reason given. If you are already with vodafone, maybe you have a wonderful time, but new customers beware, and make sure you have another provider set up as plan B.

Have the fibre broadband which is just as slow as the bog standard talktalk broadband I had before. Speeds are painfully slow even with just 1 device connected. They've had an issue on the line that their engineers have been "fixing" since December. It Constantly cuts out and the signal strength is pathetic. I should have known their broadband would be as bad as their mobile network. I'll be leaving the moment my contract is up, take my advice don't waste your time or money.

My mum has been trying to set up broadband with Vodafone for months. When we originally set up the account they arranged for the installation in a months time. They day came, no one showed up. We rang Vodafone multiple times who seemed to be under the impression someone from outreach would be turning up that day. Eventually they realised after about 3 hours on the phone that this had in fact never even been booked in with outreach. We then were supposed to get a call back from Vodafone Tuesday, they never rang so we called them on Friday. Spent another good 2-3 hours on the phone with them until eventually they booked our installation in for next week Friday. Now 3 days before, we get an email from outreach saying they're not coming for another 3 weeks. Absolutely ridiculous service, Vodafone have done nothing to resolve this.

Ordered fibre broadband, installation date agreed via texts and emails, rang up for delivery date for router to be told installation cancelled this is three days before
No one thought to text or email
Avoid as they don't communicate with you plenty of other providers out there

After using comparison websites went for Vodaphone. Contract then arrived showing a higher monthly payment than quoted, plus an immediate increase of CPI plus 3.9%! Cancelled immediately. Suggest you read any contract from Vodafone carefully.

The shop staff helpful but the customer service if you call about an issue is terrible. 5 hours on the phone today being passed piller to post and still not resolved. Cancelled my contract and will seek another provider. The shop staff don't have access to customer service or a useable phone in store. Yep vodaphonr shops have no phones for the staff to call out on.

Lied to by sales person junk, rubbish unusable most of the time!!

Been superb in terms of speed they offered and great communications. Looking to cancel because of house move, frustratingly have to call to do this but spoke to a lady called Kelly who was really helpful and made it an under 10 minute process, due to this will definitely consider returning when I need broadband connected again.

changed to vodophone wish never had , total nightmare from beginning, enginner drilled through wall causing massive flooding in my bedroom i was supposed to be connected 26th January this didnt happen until 10 days later ,Icomplained and was offered 40 quid refund , still not paid nor have they send adaptor for my landline , fed up of having to constantly chase them impossible to get through .Honestly save yourself heartache wishe i had stayed with john Lewis worst service ever

Im totally disappointed and dissatisfied with Vodafone and wishing I've never moved over to them. My Broadband is slow, the signal is ridiculously poor, I have a so called super wifi box but this keeps failing as the signal from the booster is so poor it drops off even thought it's only 3m away! I only live in a small house so shouldn't need a booster. But even when I had the booster working i still had dead spots in the house. And then there is the non existent technical support. I have called for hours and then the phone drops out and on the online chat again I waited for over an hour to get to the front of the queue for the chat to complete before I'd even had chance to start chat,I rejoined the chat to wait over 1.5 hrs for them to decide it was hometime when I had gone from 15 to 2 in the queue.so I still have got through!

Customer service has varied between excellent (twice), and bang your head against the wall please use some common sense, why has this simple thing taken hours and hours and multiple calls to resolve, please just put me on to a senior and this would be instantly sorted (3 times). I even messaged to say please tell your supervisor you're doing a great job one of those times.

I guess it's people not getting paid enough to have control over an area big enough that can effect change.

Despite seeing some bad reviews, I switched to vodafone fibre broadband and phone last week and the changeover happened on the date they specified. Although its early days, the connection has been 100% solid and I get speeds in excess of what Vodafone said I should expect. Absolutely no complaints up to now.

Absolutely woeful. Moved to vodafone as they were marketed as the only provider for upcoming FTTP provisions in our area. Not installed yet so still running FTTC and no end of problems. Adequate for the first month then it became evident their network and hardware are not up to scratch. The latest and greatest router they offer cannot manage multiple devices, apparently 9 is too many. Hours spent on chat and phone to “support” who run through the same nonsense processes every time, clearly not making adequate notes. Keep being told it’s because I have too many devices running, my house is the wrong shape and the wrong material etc. have thrown in the towel and now have Sky due to provide FTTP via a nice new openreach cable next week. And being charged for the privilege of early termination despite them failing to provide what we pay for- will be taking that up with the ombudsman when I have time. In summary, do not bother with Vodafone.

We changed to vodafone because our existing broadband was slow. However since joining our main line phone worked for approx 2 weeks before we lost all use of it and re installing was so long winded we gave up. Subsequently our broadband connection has now disappeared and again the procedures to reinstate are so complicated, i.e. photograph of driving license isn't clear enough, we are away and staff cannot continue with their work we were told 48 hours max since then the problem with indistinct photograph has arisen. We were contacted and asked to put another code in but we have been unable to enter this code. The gentleman then said it would it would be another 48hours before we could sort the problem and he would contact us on Thursday, it is Sunday tonight so that makes 96hours plus 48 hours previous to this and we have also been asked to go into a vodafone shop which will be a 60mile round trip and at least 2and a half hours out of our day. All in all really poor service, very expensive in time, lost work and generally very frustrating.

Poor quality customer service:

Asked for a home move the line doesn't get moved at all. This then meant another months wait for it to go through after the move in date. This is particularly bad if you're working from home - in my case I had to delegate to a mobile internet hotspot with another provider for an extra £30. Not only that when they did the home move they force a new contract on you which means you're locked in with them again for a fresh contract length. To exit the contract you have to pay the entire cost of using the broadband for the remaining term.

Lines are usually very busy if you want to report any issues of which they're are usually many.

Poor quality line:

Broadband quality is very inconsistent sometimes it just cuts off intermittently. This is not a WiFi interference issue either WiFi packets are consistently echoed back from the router.

Sometimes the entire line goes down for a day in this situation I then have to delegate to the mobile hotspot.