Vodafone Home Broadband Reviews

Had a pretty bad experience with Vodafone. They promised a £90 Amazon voucher when I signed up with them through a comparison website. Clarified this when I spoke to the customer service team multiple times and they said yes it’ll be with you in a month. Didn’t happen, followed up a few times for some more empty promises and then just got directed to the complaints team. Internets ok, quite a few dips in connection and I’m pretty confident the speed isn’t super fast based on how it’s advertised. I’ve had better broadband at the same price without being hooked in by an offer that doesn’t exist. How does a company the size of Vodafone get away with that, mind boogling. Basically don’t go with them. Others are far better.

Just don’t take Vodafone-you will never have internet-but you always will leave with stress off not have internet!!!!!!!!!avoid avoid avoid

We’ve only recently joined Vodafone and it is by FAR the WORST Broadband/WiFi service we’ve ever experienced in the 15 years at our current Home. Promised the earth, delivered nothing, and after sales communications are clearly deliberately dire, it’s absolutely ridiculous, I’ll be cancelling today!!!

Patchy speeds at times, terrible app that either won't connect or declares the system fully healthy. Terrible customer service line that makes it really hard to speak to a real person and keeps trying to send you to the website to FAQ's (before finally relenting and putting you through to India). The system "had a glitch" that means all customers leaving got sent an email saying "thanks for staying"..! Glad we've left...

Arranged installation by Vodaphone from CityFibre network. Engineer arrived and said they could not connect the property to the line running along the pavement. Old broadband cancelled from this. Then told they would have to cancel the order and i could reorder. I reluctantly agreed to then be told today the service is not avaiable to my property despite it being offered on both websites.I have had many hours wasted by these jokers. Stay clear of these jokers. I now have to go back to BT at a far slower speed.

For first 2 years when boardband, I had no issues. I extended the contract same price speed. There said they need to upgrade my line, but after the engineer came, he said it is not possible since an extended box needs to install. They made a mistake from there and disconnected my internet. I am without internet for about 2 months now. I am currently in process of switching. The annoying thing is that they even charged me extra and each time I call them, there tell me the price is higher than when the contract was signed.

I also calling customer care is a headache. They tell me that they will call back with an update, but never call me. Even when the engineer came and said that another appointment needs to arranged by Vodafone. Vodafone never calls.

I am on calls with the team to get my refunds and compensation, but they keep giving me different rates that do not match Ofcom and trying to cheat me when less money.

If you are without internet for more than 2 weeks, switch internet. They have not provided me with any alternative. Customer care just follows the same steps again and again without fixing the issue.

Moved propertys almost 4 weeks ago changed my adress with the tobi helper.... comes to activation day no Internet. Calls the team apparently was cancelled, I spoke to 3 diffrent people each and every one of them got my new adress wrong changed it eatch and every time, so it comes to this morning.. gets call from open reach they have booked it to the wrong property. Id recommend either giving your staff drugs tests or employing someone who knows how to run a job because right now between your broadband team and tobi, I wouldn't trust you to even run me a bath please do not switch to Vodafone if you are reading this. My partner works at home and now she is 2 weeks in wages down. Cheers Vodafone

Please please do not sign up for this service, its been the worse service I have ever ever experienced! do not do it.

All was well until Vodaphone sent me an updated router. The new router is clearly faulty- power keeps cutting out. I have contacted customer services several times- onl6 to have to go through the whole saga every time- they always agree the router is faulty and promise to send a replacement- it never arrives.
I am no2 actively seeking another company

After switching from BT and reading reviews about Vodaphone I wasn't expecting a smooth switch over. "I WAS WRONG" my switch-over date was 29/06/22 the engineers from Openreach called at 8.15 am and asked where I wanted the connection terminated and as I have a mesh system to extend out my wifi they took a longer route and fitted it right next to my existing setup and made it very easy the set up to what I had before. On completion of the installation which involved a fiber cable running about 200mtrs and clipping it to my neighbors house wall for 10mtr and then stretching the fiber cable to my house and running it to the back of my property(a very neat job well done) After unpacking the route etc and setting it all up, I was back online and all was working apart from the phone which I was told by the engineer it is the following day for that to start working. Just as he promised it did. I did have to telephone customer service on the day as we were not sure where the phone was plugged in and after a long conversation given the wrong information, figured it out for ourselves eventualy so cs lose a star for that. The performance is over double what I was getting with BT and has been stable throughout. Overall I have been impressed by the engineers (Openreach) and Vodafone and hopefully long may it continue.

Just changed to vodaphone from EE last week. The engineer moved the copper line and put fibre into the front of the house. I can no longer get internet to the back of the house. The engineer at the time says phone vodaphone and they will send you out a couple of boosters! So I call..an hour and half on phone being passed around and they won’t send out boosters. I can’t return to EE as they have removed the copper cable. So I’m left with rubbish WiFi that doesn’t reach the back of the house..not a huge house..regular 3 bed semi!! It’s more expensive than with EE..thought I’d get better connection and better service, been with them less than a week and it’s a nightmare. Absolute rubbish!!

Terrible terrible terrible company.I have been having internet connection problems, Wi-Fi drops often and not a real customer to solve your problem..They connect you somewhere in India to help you but not a real help. They keep repeating same things but problem never being resolved. Vodafone have horrible technology ..it was one of the biggest mistake of my life to switch to this company. Please stay away from them and DO NOT switch to Vodafone. Pay £10-15 more for a good service elsewhere and don’t have a nightmare into your life.

Swapped from Plusnet to Vodafone due to slightly cheaper rates and free Amazon voucher. The swap was a pain as I the internet didn't work and was told it was a problem with the activation their end. A second call revealed it was actually a problem my end. The speeds are as good as Plusnet but the signal strength is appalling. I rang within the 14 days to cancel and was on the phone for over half an hour to a telesales person in another country (which is fine) who didn't have a clue what they were talking about (which wasn't fine). I was told I would have to pay circa £170 to cancel even though it was within 14 days of the initial setup. When I said I can prove it's within the 14 days she said call back tomorrow (which would have been out of the 14 days). Eventually, they said I could cancel but (unlike what I was originally told) it would have to be immediate which would leave me with no internet for circa 2 weeks while I'm meant to be working from home. Have reluctantly stayed with them. Will get a broadband booster for the signal but will deffo swap back to Plusnet when the contract ends.

Made the mistake of changing Internet provider from BT to Vodafone since then no or poor connections in certain locations around property ,there great at selling you the product English speaking sales team but when complaining you are transfered to a India call centre lucky if you can understand them,their resolution to solve the problem is for me to buy wifi boosters to make there equipment work properly as they will not provide them unless I upgrade to there Pro plan which by the way is not available in my location GREAT I have been miss sold a product by Vodafone.
Never never use this company terrible service

Its just really terrible. My Microsoft Teams calls for work are unbearable because the connection is so bad. I can't connect to my CCTV when my WiFi drops. We can't watch anything via Internet all the way through. Customer Service is useless. I've just concluded that nothing is broken, its just a terrible service and the momey or technology isn't quite there. Pay a fiver more and go elsewhere

Bloody useless company!
I moved and ordered BB 3 weeks before, only to find out by myself a few days before it was due to be activated, that they cancelled it due to "Technical issue"! Spent hours on chat to find out what happened, the person didn't know! Given the first month free if I sign up again, so AGAIN after a week of ordering, I check MYSELF to find out they cancelled it AGAIN without telling me!
Useless chat person took over 40mins to actually tell me the reason this time, it was because I couldn't bring my old number with me and they tried to blame Open reach for the cancelation! It was not OR responsibility to tell me the order was cancelled, ffs!
I never thought I would be one of these people writing bad reviews about a company, but after being pissed around by them and wasting over 4hrs of my time on chats and ordering, I am so pissed off!
Never again am I going to use them for anything, I am going to cancel my mobile with them too.

Worst broadband provider we have ever dealt with. The speed we get is 1.1mb/s even though with the package we are contracted too states on their website and on comparison websites we should be getting 55-70mb/s. Not only that but the frequent connection dropouts and customer service issues when reporting said issues is beyond human comprehension. If anyone in the east midlands and probably further afield is even considering using Vodafone broadband then I would seek help with your cognitive functioning. I have gotten so fed up with it that I am actually reviewing something which I never do. PLEASE FOR THE LOVE OF LIFE ITSELF DO NOT GET VODAFONE BROADBAND.

Terrible broadband we pay for 76mbps but we are only getting about 9 - 10 mbps .
Had a bt engineer out to test and reset the line was fine for a few hours he suspected a possible router fault . then back to slow speeds , contacted Vodafone to be told I would be sorted but after a few days rang again to be told it could take 10 - 14 days to resolve. Avoid if you are after a reliable service in my opinion they do not care . Will be contacting ofcom to report

Don't bother wifi so bad it cut out all the time ,super wifi booster are a waste of time.speed hours talking online to reconnect 2 days later same old crap

Vodafone installed router in the kitchen very poor signal very poor customer service my advice is pay more for better as vodafone are useless please don't make my mistake can't wait to leave them