Vodafone Home Broadband Reviews

I think you’ll struggle to find something worse than this, unless you tie a piece of wet string to the local Openreach box and hope for the best. We had the best package on offer, we can only use broadband and Internet if we’re in the same room as the router, and the idea of watching a film is ridiculous. After three direct calls speaking to someone different at Vodafone, each one lied about what they intended to do next because nothing happened, this was over a period of four weeks the closest we got was someone who sent us a wireless transmitter, however that didn’t work. Probably because it relies on a working router.
I’m fairly certain that had they complied with my first request which was “Can we have a new router please?” the problem would be resolved. But no, we have to take it the difficult route instead, so on this basis I’m so glad I’m leaving tomorrow!

Although the broadband speed was decent and we had coverage throughout the house. Vodafone customer service relating to broadband is terrible, you have to listen and select endless options before speaking to an advisor. I have never missed a payment in my life but down to the incompetent of Vodafone call center staff I now have 1. Vodafone also try to make it as hard as possible for you to leave them when you want to switch providers.

We have had constant problems with our wifi since set up. When we told them we would leave, they offered us and upgrade for free, which would involve a new fibre connection.
An engineer came to install this but they didn’t send us a new hub box so we’re left without wifi. They then told us our order had been cancelled on their end and we would have to wait three weeks for a new one. We informed them that as a family of four, with two parents working from home, we cannot go without wifi for that long. So they offered to send us a dongle in the meantime. 5 days later and we still hadn’t received the dongle so we contacted them again only to be told that there was no dongle order and our hub box order has been cancelled again!
Everytime we contacted them we had a explain the situation to a different person, each of which promised us different solutions which nothing ever came of.
They have now told us they don’t know when our wifi hub will be delivered and we need to wait 2/3 days to find out. They have also advised us to go and buy our own dongle and they will reimburse us- despite having this in writing I can’t imagine they will be quick to send us the money.
We have decided to leave Vodafone due to sheer incompetence and disorganisation.
Would definitely not recommend.

Vodafone has been a complete nightmare. They couldn't get a line activated. Two month passing buck between different technical teams, still no one competent enough to address the DNS number mapping issue.

To cancel another month. So three months we were without a home phone line since moving to Vodafone.

Even after cancelling, their accounting and billing department kept adding random unjustifiable charges.

They are incompetence is astounding. In all three levels, technical, accounting/billing, customer service all were completely shambolic in each of their respective areas. Worst experience in dealing with a service provider.

Be very careful if you are thinking of Vodafone as a broadband provider. You have been warned.

It has been good but I have had no broadband connection since Thursday night and I'm now going into Monday with no broadband and I'm pissed off. They say that a car has hit a road side cabinet but how long does it take to repair

One of the worst service providers and even worse customer service!!
Their IT infrastructure is terrible.
They have disconnected our broadband services without even giving us a warning. Why? Because we said that we need a change of address in a month's time!!!!
When we called them, after being shoved around from country to country customer services,we were promised to get back our broadband after 48hrs. When we called to ask again after 48hrs, there was no record of our previous calls!!!!!

One of the worst providers. Speeds are slow in the evening, connections keep dropping, router keeps disconnecting and restarting. Customer service keeps coming up with a different story every time. Awful service.

Switching from Vodafone today. Have spent 12 months trying to get access to the online MyVodafone account, to manage my broadband, which their technical team refuse to help with as 'it is nothing to do with them'. This isn't me forgetting a password. I have been through the process of setting this up 5 times now and receive an email each time confirming my username and password. I then go to log in with those same details and get an error code saying that I can't access my account. Despite this nonsense lasting 12 months Vodafone won't help. Absolutely shocking customer service - please avoid at all costs.

This is day 3 and still no Internet connection. Missed 2 important meetings with work. Surely this makes the contract void, vodafone aren't in line with it. So what happens now?

Vodafone - terrible provider! Do not waste your time.
Waiting 7 weeks so far for home broadband, rude Indian call centre staff follow the same script, sarcastic tone, unclear speech, time-wasting, putting you on hold for long periods then no resolution. Offering callbacks but no callbacks made.

At each call different excuses are given for the delays, no engineers, damaged cable on the area, full fibre not yet switched on in my area (so why tell me it is when you were selling it to me?!!!), openreach are causing the delays.

Either way Vodafone are the provider so are responsible for providing the service.
Never waited for internet connection for this length of time ever.
One for the Ombudsman and trading standards.
Utter shambles, sub standard customer service,deserve zero stars

Horrendous service and internet wifi is the most unreliable i have ever installed,having to use my mobile phone to tether to my work office,as it will not connect 15 ft from the router.Cancelled contract after 4 months of engineers trying to resolve,yet being fobbed off stating they tried to call me,they dont they tell you what you you want to hear.30 days notice of cancellation issued,then they send a fee of £90 disconnection fee.
So under the consumer right act 2015,the trader has not used reasonable care to provide a reliable service under a reasonable time scale.So now its with the Ombudsman.

DO NOT USE VODAPHONE!!! It's been a month and still no home broadband set up, spent hours to Indian, Egyptian and Polish call centres, all staff useless,can't speak English clearly,say they will call back and resolve issue but nothing happens. Openreach arranged 3 visits, never turned up. Both companies blame each other for the issues.
Absolutely disgusting customer service.

[Read until the end]
I had Vodafone for 2 years. It was never a perfect internet, it would not work sometimes, but I was overall happy with mainly because of the competitive price.
Every changed on the 6th March when I received those messages "sorry you are leaving" as if I had requested a disconnection. I phoned Vodafone and told them I did not request a disconnection. The woman on the phone was very kind and when I asked for a SMS confirmation she provided it straightaway confirming the disconnection request was cancelled. However, a month later 6th April, OpenReach started to work outside of my house, they had only parked the car and my wife went out to ask what was happening and told them we had not requested our internet to be disconnected, they apologised and left. The internet was working fine, in the afternoon of the same day, my internet suddenly stopped working.
I phoned Vodafone who then told me my internet was disconnected as requested by me. Regardless of what I told them a month before and regardless of telling them I had a SMS to prove it, they said there was nothing they could do and SKY had picked up my line. I told them I did not care about landline, I just needed internet as I work from home. They said i would have to wait at least until mid-May to get my internet restored and I would have to subscribe a 48-month contract. I explained to them my internet was working "a minute ago" how come now I have to wait until nxt month to get it connected. They made me to speak with different teams and different managers and nobody was able to simply restore my internet connection. This took me about 6 hours in different days talking to different teams.
On the 18th April I received an email with my monthly bill, charging me for the month of April/May. Then I phoned them again on the 19th April and told them this was unacceptable and I was not going pay for it and that they should not charge it to me. After a while they were trying to convince me to reconnect with Vodafone, but I still would have to wait at very least 2 weeks, which I undoubtely refused. The manager then phoned me back and said I was not going to be charged and apologised for all mess they had done.
27th April they charged me anyway, despite numerous calls and confirmation. This is such a messy company, I had never seen this in my life. Phoned them now again 2nd May and asked for refund and confirmation in SMS of the refund. I received SMS confirming it and hope I will get the refund too.
Whenever come to your mind the company you work for is disorganised, remember Vodafone is there to go above and beyond your bad expectations.

Vodafone pro work fine whe full fibre is active. I had a fault within 1 week of getting it installed and it switched to the 4g backup which was pointless. The 4g speed is unusable. Can't watch Netflix or anything else. Pointless backup.

Starting a petition to be able to give negative ratings

Worst.customer.service.ever.

Calling them customer service is an affront to customer service.

Every option designed to kick you out, but no one on chat. Pro tip, just go to cancellation department (always a person) and say you will cancel if they don't (insert thing you need help with)

Worst broadband I’ve ever had. Dial up was more reliable. And if something goes wrong, prepare to lose an hour of your life on their “chat” all this is despite paying extra for them to monitor my connection and act if there is an issue. It once have they done so, they just wait for you lose the will enough to tell them.

We've had vodaphone broadband for almost 3 years now I think. It has been terrible every single second. If I was the person in charge of the wifi in the house then I would have moved from them long ago. When it works, it works rather well admittedly. However, The chances of it working are slim. It works best from around 7-10pm. During the early morning and mid day it is attrocious. I'm a uni student and spend a lot of time on the internet trying to do work but for the past few weeks I've resorted to using my phone data to do work since vodaphone has struggled to load anything. It has a hard time allowing me to send an email, let alone load multiple web pages. If you get in contact with customer service they are more than happy to apologise and sort it out for you. From that point on your wifi will be great, for a week then it it will revert back to poor performance. If you are considering vodaphone for your house, stop and find someone, anyone else.

Recently changed to Vodafone for Broadband and landline. Broadband router WiFi signal is weak, devices that connected to my old BT Router didn't work until the Vodafone Router was moved. Broadband connection is fast when it works but drops out quite often. Land line charges are huge. The advertised cost is £23 per month. My last bill was over £70

Several weeks ago I was offered faster broadband on a promotion. I followed the link thinking it would be a straightforward process. Of course it wasnt. Ive spent my time talking to people I could barely understand. Made appointments that noone turns up for. Then there's excuses stating BT Openreach are too busy. In the end I gave up and told them to do what they want. They are truly, all over the place. Poor service.

I've got the deal for a broadband on 23rd of March. It's 21 of April already and the optical fibre haven't yet been connected. Since then two visits of city fibre engineer had been scheduled. On both of the visits no work was done. The first engineer did show up, yet prefer canvassing instead of the work he supposed be doing. The second engineer missed the appointment completely. Both time I was required to take my time off work and only just to be ommited by the engineer. Each time I've raised a complaint and new timeslots for engineer visit were proposed. I've told myself to give it a try for a third time, however I learned that my order get cancelled, thus I would be required to go through whole process one more time. I don't care enough to just stay with Vodafone (I've been Vodafone client for 4 years) and will not tolerate this any longer so I'm going to look for the other priver offers as I will recommend my friends to do likewise. Worst experience ever.