Vodafone Home Broadband Reviews

I joined Vodafone on their superfast 2. I wasn't even hitting the speeds of superfast 1 package so i contacted them and they said it would automatically change to superfast 1 if my speeds weren't being met. It never did change and I was paying alot more for superfast 2.

I saw my contract out with lots of connectivity problems to which they only offered me £5 off my bill and never sent anyone out to look at the broadband no effort at all to try and fix the problem.

I am with Vodafone with my mobile too and I'm usually happy with them ad I've been with them for my mobile for 13 years, Pay as you go and contract.

Finally left Vodafone broadband and joined EE broadband. Since we communicated about the fault with the Internet 2 months into the contract, we've had big bill reductions, 5 engineers out, 1 here most of the day (in the house and outside box) they are determined to fix any fault.

Obviously because I now know the service I deserve I wouldn't go back to Vodafone for broadband. Seems they only care that the bill is paid. I feel they owe me money for charging me what they did for very poor service.

They give you a 15% discount on your bill if they do not meet the minimum guaranteed speeds. We've had this discount every month since activation. Connection drops out atleast 3 times an hour from 1pm - 10am. We pay for 75 down and get 35 max. The downtime, drop outs & the useless customer service have ensured I never come back to this company.

Awful internet service. Live in a bungalow, even paying for vodafone pro and still not getting internet

For the first 18months brilliant, recently shocking, router drops out 7times a day, Vodafone are refusing to replace the router, they have done line checks and say the line is fine. They wont let me buy a new router and on board it. So I have been left with poor internet throughout the house. Leaving to go to Sky and now Vodafone are trying to charge me for leaving a sub par service

It's awful service, I've spent 3 hours placing order on broadband setup. They ping-pong me from one operator to another, and now, imagine that you have a problem with the internet and it is urgent? After this i decided to use another (any another) provider

VODAFONE ARE A SHAMBLES.

I've had this so called broadband connection for a couple of months. Daytimes are fine but in the evening it is terrible. It drops continuously. I've cancelled my DD and will be calling to cancel my service with them tomorrow. I don't have time to waste with trying to get it sorted. It's not fit for purpose!

Dealing with Vodafone today and all last week has been the worst experience of gross lies, incompetence and buck passing I have ever witnessed. Staff tell you different stories, change the excuses, give you wrong advice and basically treat you with contempt. Emily even told me If I didn't quieten down she would hang up on me...She can treat me like dirt but I can't complain to her about her disgraceful organisation. Many if the folk I spoke to were foreign and one man told me I might not have understood what I was being told by his fellow worker....Vodafone should hang their heads in shame...absolutely shocking crowd to deal with....

AVOID! If you are thinking of changing to Vodafone broadband then don’t. I lost my broadband 3 weeks ago and after call after call I’ve still not got broadband and they really don’t give a sh*t.
This is an impossible situation here as I need broadband for work.
If you want broadband then go anywhere but here.

Wifi drops so often it is not funny.
Vodafone check the line which is not the problem and close the call as the line is fine.
I have been round this process 4 times now.
Incompetent would be giving them too much credit.

Was only with them for 10 day. The Wi-Fi box they give u dose not give the speed they promise you. No where near good enough. They just wanted me to wait until the 14 days where up so I would be Tied in for two years and word have to pay to cancel. Very poor from a Company like Vodafone.

Waited 2 weeks for installation, only to be told that account is cancelled. Very disappointed.

VF were great when I first moved to them; then came the random 'drop-offs'. Didn't realise price would rise by £5 at end of contract (also coincided with a dramatic reduction in broadband speed).
In all honesty, I think a snail is quicker (just checked speed & it is 4.67mbps) - it's a joke at £34.95 a month.
Currently looking for a new ISP.

I had Vodaphone at my last address and was paying for the top speed as my wife works from home so I was getting up to 76mps obviously I didn’t get that it was always around 54mps , I moved and took Vodafone with me , that was 18 months ago and I am still having problems, I have had several engineers out they have altered the box and eventually changed it and wired straight to post outside of house so it couldn’t be more direct , yet still having problems , I am lucky if I get 31-33 pms , even though I was told and have it in black and white that my minimum will be 41mps and max 67mps ,the excuse I get now is the network minimum is 31mps , so why are they allowed to tell you minimum 41 if. It’s 31 , I have tried and tried to get this resolved and all I get is a foreign person asking me the same scripted questions every time , I requested my complaints to be printed and sent to confirm all of my calls and when it came it was n3arly two inches thick so you can imagine how many times I have tried to resolve this and still after all of the promises and tried and tested solutions I am running out of patience, they now have the audacity to offer me a new 18 month contract to maintain my super fast2 deal with up to 67mps , and again I ask how can they advertise false promises and then all they give is a 15% discount on my monthly bill that amount to about £2.30 , I don’t want that I want what I am paying for but I keep hitting the same brick wall as always so , I wouldn’t have them again I am planning on switching as soon as my contract runs out very soon , DONT TOUCH THEM THEY TELL YOU SPEEDS THEY CANT POSSIBLY SUPPLY

ALMOST IMPOSSIBLE TO CANCEL, AWFUL INTERNET SPEED - DO NOT SIGN UP

Speed dropped to unusable levels after a year of good service. Turns out Vodafone no longer provide a service in my area so have no interest in maintaining a service.
Switched to Community Fibre (highly recommended if you can use them) who run a new full fibre line so have to cancel Vodafone separately.
In short over two days I have made or received 4 calls, have spent over 2 1/2 hours on the phone, spoken to 8 people, been cut off twice, one person told me the team I needed to speak to were too busy, the second told me they'd stopped working (after being cut off from the first call where I was waiting in a queue, 2nd time this has happened).
Now I have to call back again tomorrow, genuinely the worst customer service I have ever been unfortunate enough to be subjected to.
STAY WELL WELL AWAY

Diabolical.
Useless customer service and broadband support.
Constantly lied to regarding broadband issues.
Do yourself a big favour...go somewhere else...

Please do not use vodafone as a broadband provider, they will
You offer you the earth and you get nothing, i went from bt to vodafone the set up was set for a certain day, did it happen know, then all tne excuses come, you can never get through to the right person, loads of excuses from them why its not gone live on the day they said it would, blame openreach, and there fine on there end, im hoping i can get out of my contract as im only two days into it, every review on here is bad, the price im paying is i should of checked their reviews before hand, do not and i repeat do not bother with vodafone it will drain the life out of you , i don’t have hair, if i had i wouldn't have any left. Stay clear from them for youe own sanity.

Really terrible.

After setup, 5 separate calls to resolve issues. When not resolved tried to cancel.

Extremely difficult to cancel, long process which has included very long waits on the phone and live chat (eg 2 hours being transferred between departments).

Switched to Vodafone Broadband in April 2022 and was given an installation date of 18/5. It didn’t happen and I was left without functioning broadband for 23 days. I had to escalate to a formal complaint; a) to find out what was happening and b) get a new installation date. Also c) go into one of their shops and beg someone to tell me what was happening and a back-up because I was desperate. The shop staff were great actually. I rely on broadband as I work from home.

All of this this because I was unable get any response from Vodafone through their customer service portal TOBI about why the service hadn’t been installed or to get a installation new date. They are impossible to communicate with though this portal. I eventually got compensation (I think) and they acknowledged their failings, but it was an awful customer experience and really inconvenient.

I hoped that would be and end to it - the broadband quality is very good - but I got a nasty surprise when my first bill arrived.

When I signed up for their broadband pro service in April it was because they were offering an attractive deal and I’d read positive things about it. My first bill this month showed I’d be paying almost twice the amount I’d agreed with them on the sales call.

I contacted their billing team through their TOBI webchat portal. I don’t know why I bothered. It is the worst customer service portal ever and achieves nothing. Took well over an hour of being passed around to advisers who had no idea, resulting in me feeling enraged and none the wiser, but evidently paying lot more than I thought I would be.

So I used the formal complaint route over email again. They responded quickly and I now have what I think is a satisfactory resolution, but there’s always a plot twist with Vodafone, so I’m still wary. They agreed to give me a fair price, but I’m furious that I had to bargain really hard to get it after I had taken out the original contract in good faith based on a price promotion they had offered me.

My conclusion is that Vodafone are fundamentally dishonest and an incompetent telecoms provider. They promote an attractive offer to you, and when you take it up, thinking it’s fixed for the length of the contract, they can decide without informing you, that the offer is no longer available, as it’s time bound. Even when it’s their fault that your broadband wasn’t installed when they said it would be due to their own serial incompetence. They don’t confirm anything about the price in writing either, something I should have picked up. It seems they can also withdraw an offer whenever they feel like - in any circumstances - so beware.

They acknowledged all of this, and the customer complaints handler who rang me was helpful, but they always are, and nothing ever changes. Now I think about it, I’m not even sure I’ve received the compensation for the first complaint. So many emails and confusion. I’ve lost track.

It’s astonishing that they are getting away with this. Ofcom really do need to step up.

The Guardian website 28/7 has an article by the journalist George Monbiot describing his experience of trying to cancel his mother’s mobile phone contract after she died. It’s a different part of the company but still the same appalling customer care. Many people have commented under the article about their experiences with Vodafone. They are an absolute disgrace. Do yourself a massive favour, avoid Vodafone. When my contracts end I will stop my custom. A long way to go but already in my diary.

Dreadful customer service

Product ok until you need help or support and then may God help you because Vodafone will not!

Either cannot be bothered or are incompetent. Not sure which

Tried to raise formal complaint and they faffed around putting me through from one person to another and left me on hold for about an hour to the point where I lost the will to live and gave up

Cannot wait till the end of my contract then bye bye Vodaphone