Sky Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
Sky.
How Sky compares:
- Typical Satisfaction
- Typical Speed
- Typical Service
- Typical Reliability
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Reviewer
alan bartram
Location
liverpool
Date
18/01/2010
-
Reviewer
Steven
Location
Swindon
Date
15/01/2010
Comments:
I am on Sky Broadband Connect, Paying £17.00 pcm for abysmal speeds, and regular disconections,loss of server you name a broadband problem I get it. They advertise upto 8Mb (i think on this package) but because it's an old BT package and it's so over subscribed the sheer ammount of people trying to use the internet at popular times it becomes pointless sometimes even trying to open a basic webpage, let alone try to upload pics/movies etc to things like FB or photobucket. For example i did a speedtest recently and the average i was getting was 0.08Mb DL / 0.07Mb UL. the only time i got a decent speed ie: 6Mb was about 3am and tbh i am usually in bed by then. -
Reviewer
PRATIK KACHHIA
Location
FENHAM, NEWCASTLE
Date
11/01/2010
Comments:
EXCELLENT BROADBAND SPEED, BETTER THAN THE EXPECTED, THANKS -
Reviewer
andrew Bird
Location
Dumfries
Date
11/01/2010
Comments:
Changed from BT to Sky connect, was told I'd get the very same speed as I had with BT. -
Reviewer
Patricia Cuthbert
Location
Nth Wales
Date
06/01/2010
Comments:
I have been told that we would not get the 8mb -
Reviewer
ste
Location
kirkby
Date
06/01/2010
Comments:
poor poor poor -
Reviewer
Dieter Bosch
Location
Denham
Date
05/01/2010
Comments:
According to SKY's own estimate, my telephone line supports 5Mb, but they informed me that their Broadband Connect product offers only 2Mb, i.e. despite their claim on their website they are actually capping my connection to 2Mb!!!!!! -
Reviewer
lucas andrews
Location
mottingham
Date
03/01/2010
Comments:
we were surpose to be getting up to 10mb but since we been on air we are only getting up to 2.6 and we are paying for up to 10mb and we seem to take long time to connect sometimes up to 1hr then goes off after two minutes . thank you -
Reviewer
Tim Hubbard
Location
North London
Date
29/12/2009
Comments:
Upto 20mb broadband Sky claim? -
Reviewer
anna
Location
nr shepton mallett
Date
22/12/2009
Comments:
absolutely shocking service. I mean 10 hours on helpdesk ffs!!! -
Reviewer
Benjamin Tuffnell
Location
Pontefract
Date
18/12/2009
Comments:
Promised 2 Mb but never anywhere near it, used to get 4.9 Mb with Pipex homecall, but now i`m stuck with 12 month SKY contract, shouldn`t have listened to sales hype -
Reviewer
mark
Location
ta13xl
Date
17/12/2009
Comments:
promised a speed of 2mb!! Connection has been bad for at least 6 weeks with a speed of 0.33!! Has established its self now speed up to 1.77! -
Reviewer
dan
Location
grimsby,lincolnshire uk
Date
10/12/2009
Comments:
on broadband connect in the middle of the day its fine but from 5pm onwards get a very slow speed its 8mb and about that time i get less then 1mb and frequent disconnects -
Reviewer
Callum Ford
Location
East Ardsley , Wakefield
Date
10/11/2009
Comments:
Don't buy it ! It's crap ! . Unfortunatly it's no better than BT or the other Shylocks out there . They promise a lot deliver little and help not at all . To be absolutely fair they are helped a lot by BT who provide a land line that is only PHYSICALLY capable of 512kbps and cable who are not laying any lines any more . For a new building developement where I live this is criminal . BUT ! Check the speed out for your area because if you haven't got cable then you are limited in speed by the distance from the exchange FACT . NON FACT ( Lies ) able to provide a service up to XYZ kbps when physically they can't . -
Reviewer
UK
Location
UK
Date
03/11/2009
Comments:
With a connection that is a tenth of what the company is advertising and have informed me that I could obtain this is very poor however the issues are due to line quality which rests entirely with BT who dispite thier billions have still to invest in fibre optics as promised some 12 years ago. -
Reviewer
g gibson
Location
scotland
Date
14/10/2009
Comments:
the service is very poor in all accounts -
Reviewer
John Kelly
Location
Birmingham UK
Date
10/10/2009
Comments:
When first signed up for 16Mb I actually received 7.1 for almost a year with occasional drops to 6 Mb. After that the speed has been greatly variable in range 3 - 6 Mb -
Reviewer
KGrmies
Location
Durham
Date
24/09/2009
Comments:
When i had sky installed part of the package was if i wanted to take broadband. There was basic and an increase in speed for an extra £5 per month. Then recently i got an email from there saying that as a customer they going to upgrade my broadband speed for no extra. There has been no improvement so far, but the opposite at times its crawling. This is on a connection from router to my pc wired. Then when i use my laptop in other rooms its pitifull the speed, so slow. I left Talktalk because if there pathetic service, even from the company C.E.O. Looks like things got worse not better. -
Reviewer
wshearan
Location
cardiff centre
Date
16/09/2009
Comments:
average -
Reviewer
Steve Best
Location
Tunbridge Wells
Date
14/09/2009
Comments:
Not satified at all they fail to answer e mails in a reasonable time and charge national call rates on their telephone helpline.
Comments: