Sky Home Broadband Reviews

After a brief "honeymoon period" after the switch to Sky on the promise of 2 Mb while paying for a 8 Mb service, the service was satisfactory. operating at 1.2 Mb. As time passed the speed precipitously declined to approximately 0.3 Mb and the connection would cut for sometimes hours at a time. After contacting customer service, the service was restored to a stable 0.8 Mb. After a few days, it had degraded as before. Another complaint again restored it, and I was given a set of tests to perform. After carrying out the tests, before and after a further decline, the results were sent to the address given. The reply was simply "well it is fine now. Happy to be of service".

Assumedly, the solution to my problems is "complain every 4 or 5 days to get half of the estimate given, then lose it again"

I have been with Sky for a year now aand have not had any problems.
The speed has been the same all the time.
When I have called Sky my call has been answered in under 6 minutes, all in all very pleased with Sky broadband.

Sky Broadband in Central London is dismal at best. Due to the high volume of usage at exchanges and them being oversubscribed, Sky fails to get a.) ay respectably fast speed in current times, and b.) and consistency in speed. Furthermore, as Sky does not have their own equipment the exchange, Sky Broadband users are forced to pay higher costs... obscene due to the substandard service provided. I really do regret taking up a contract with Sky, something I only went for due to their high standard television service (which I cannot faulter on price or quality whatsoever). It's a shame that as a relatively new entrant to the broadband market, they cannot apply some of their expertise to this industry. Overall rating: Dismal.

absolute rubbish and they blame my comp,worked great with BT before i changed to sky a major rippoff especially as they know you will get poor performance.

moved from Orange at two mg thought they were slow till I discovered Sky quarter the speed of Orange

cheap enough but cant supply mg i would like .

pathetic speed

Broadband speed is abysmal
Regular tests don't go much over 1.6, my last test was 1.33, vertually static, not good enough.

Broadband speed is abysmal

Great reliability but poor speed , >20M deal giving 5.2M

Awesome service. 13Kb/s here all day every day. Can get a bit slow when downlaoding big files @ 1.14 MB/s and surfing but that's fine. All day everyday local calls to 01,02 and 03 and a lot of country's worldwide thrown in. Netgear router at first was awful but now got Skys Sagem F@st 2504 and never looked back. Been with Sky for nearly 20 years, no need to change.

good service overall seems speedy enuff and no major connection problems....only gripe is the email service...keep getting requests for username and passwords and it gets very annoying....sky told me its rare but it happens all the time with me....but going to sky.com/unlock and follwing thru that page usually sorts it out...apparantly its something to do with skymail being supplied by google....gets annoying tho that they cant seem to sort it....heyho

Good speed and reliability but pray you never need to get hold of customer service...
Been with them 2 years but ticked off that new customers are getting better deals, so I might change.

Changed from demon to sky ,and very pleased my speed has increased from 1.2 (demon) to 4.2 (sky ) , no cap on downloads , help desk used to configure wireless settings , very helpful .. and first 6 months free.

dont deliver speed as stated useless customer service

Sky started off pretty well, but the last few months have been nothing but trouble.

My line is capeable of 10mbit. When I had Pipex in the early days, it ran happily at that. When I moved to Sky they informed me that my maximum was 8. Not true, but at that speed, fine, I'll just live with it.

Not long after that they mysteriously upped the cost of my broadband, with no warning. I phoned and asked what was going on and the Indian man (who claimed his name was John, HA) insisted this was correct. I then mentioned we have a letter that guaranteed the price until January 2010. He quickly changed the price back down and apologised. However, come January 2010 they immediately put the price back up.

During this time I have had constant periods of disconnection. These range from 2 minutes (enough to disrupt a game) to 2 hours (enough to disrupt an entire work schedule). Upon phoning tech support and speaking to 'John', the Indian man on the other end, we spent 35 minutes diagnosing the issue. He was not interested in the exact error (which the router supplied), but the colour of the blinking light. Eventually he said there was a line fault and a BT engineer has been dispatched. Why couldn't we have gotten to this in the first place, rather than resetting routers and looking at blinking lights?

More recently Sky has taken to giving me horrendous quality connections. Whilst the speed is fine once connected (sometimes), connecting to games, videos and even websites is an utter nightmare. Ping tests showed my ping to be a full 1 second (1000ms). Upon phoning Sky they insisted it wasn't on there end, and offered no help to resolve the issue.

Eventually I had had enough and phoned and demanded my MAC address. They put me through to an English speaking call centre (how nice of them to only give you English speakers when you want to leave) who said they could not fix the errors with my line, but would offer me £5 off and match O2s price. But then I'd still have a broken connection, for the same price as my preferred ISP?

Eventually they decided to post me my MAC, rather than email or SMS it, I presume to keep me on the service for that extra few days.

To sum up: Avoid. Connections aren't fast, quality is terrible, customer support is incompetent and doesn't speak English.

fast reliable connection.i get 9mb connection speed all the time.i had a problem with a noisy line rang sky and they got bt out to put a new line from the pole to my house within 24 hours without charging for it.very happy with them.

Sky Broadband is US i am lucky to get 500 kb

we have the combined sky tv and internet and paying £40 per months and getting not even 1mb download speed

Moving to Sky from Vodafone broadband has been a very disappointing experience. I am a graphic designer and depend on good connections speeds. I cannot understand how organisations can get away with boasting 8Mbps and delivering, at best 3Mbps. In any other industry this would be damned as misrepresentation.