Plusnet Home Broadband Reviews

After ordering Broadband it took them after changing phone line 3 weeks to connect it. we had no service during lockdown, cost me a fortune in mobile data. called numerous time everyone said they would help. None did the level of incompetence takes some believing. They then lead me to believe I get compensation I did but not what i was led to believe. Band speed isn't everything you have to be moral too. (or speak with yorkshire accent)

Worst company for internet ever. Having spent weeks in just a 2.83mbps I've moved to Sky and the difference is phenomenal. I messaged Plusnet regularly from the 29th April and never received anything but automated responses. Even when I said I would leave. They simply don't care and their customer service is literally non existent. Avoid like the plague!

I have been with Plusnet for almost a year; paid line rental upfront to bring down costs. I am in the process of looking to switch as Plusnet have been utterly rubbish. My phone never automatically connects to the Wifi at home. I have to always connect manually several times a day. When I try to join the network, it says "no internet connection". I usually have my radio on in the background at home via my phone... when I check my phone to see the connection, I find myself back on the 4G connection. It drops me out constantly. I have had network issues several times (light on my box goes red/ amber) and even after following the instructions on how to reset, nothing works. I try checking for local issues- none. I also never received my £70 (or whatever it was) reward. I will just pay the fine and quit ASAP. They are absolutely not worth the headache.

Since 'upgrading' our internet in 2019 we went October to May with intermittent outages. The resolution of the fault, and subsequent customer service has been appaualing. Our issue tickets were closed every time without satisfactory resolution, blocking us from receiving the promised compensation and now from leaving the contract. I urge everyone to rethink using Plusnet as their provider.

This is the worst Supplier I ever had.

I have been having packet loss on a Ethernet Connection (Direct Connection) which pretty much means it's impossible to get a packetloss unless there's something wrong with the line or the Provider is doing some shady stuff.

I have a ticket open for 2 months and this issue isn't resolved yet. Now to add I have the great oportunity of going from 70down/20 up to 0.80down/0.10up. Thanks Plusnet.

If you hanker after the old days, you know when mail took a day to receive, then plusnet is for you. Seriously the email is unacceptably slow and is getting worse (and yes I have applied the 'no sort' fix - it made no difference). This has been an issue for at least 4 years that plusnet seem unwilling or unable to deal with. It is incredibly frustrating. I would have avoided on this ground alone if I had known.

Worst compan, left me without a telephone line and number for 6 days. Now I cannot cancel or leave.
Going to take them to the ombudsmen services. Anyone else who has an issue with Plusnet please contact me on my twitter page @Just_Ranting2. I will help you get as much compensation out of them as possible.

Been with PlusNet for two years and never had a problem. Speed has always been reliable and consistent, never had issues with network dropping or speeds crashing. I'm on a Fibre Extra Unlimited and I'm always getting 60+ speeds.

I am only one person living in a one bed flat so that could explain the excellent reliability and speed. No idea how their broadband fares with a full household.

The few people I have had to speak with were super friendly and helpful so I would 100% recommend based on my customer service experience.

Plusnet is absolutely shambles, every single day for the past 1-2 years there is constant lag, it used to keep turning on and off and sometimes it just wouldn’t work. The speeds are incredibly awful, right now I get 2.3mbps (download) and 809.4kbps (upload) those speeds are terrible. Sometimes it works fine without lag but still high ping, and then randomly the ping increases to about 1000 and sometimes 4000. If you’re looking for a good broadband, look anywhere but here. You will just waste your money.

I have been with Plusnet for 10 years in three locations and have never had any problems. Whenever I need to phone them I get get through to the approriate service pretty quickly.

Dishonest business practices - when you phone them to sign up for a package, you don't get the package that they advertise on their website - they sign you up to another one that isn't advertised on the website. Funnily enough it’s exactly the same as the one advertised on the website, but doesn't include the plusnet reward card - I think they must have run out of cards. I phoned to check that my router had been despatched before I was connected but was told that this hadn't been ordered by them on their system, so I would have been without a router and wouldn’t have been able to connect if I hadn’t phoned up to check. And now the router keeps cutting out and interrupting my fibre connection. I’m told by Plus Net that this is a problem that has to be fixed by Open Reach, but I never had this problem with my previous provider. They have a 14 day cancellation period, but this expires before you get switched on so is useless. Not impressed so far and I’ve only been with them for 5 days.

Absolutely rubbish company. I dont usually leave reviews but I felt it was my duty to warn people. The internet is poor in itself. Always glitching when trying to stream Netflix. Always going off and then back on, just inconsistent service. The customer service is probably worse though. First they changed the name on my account without my permission. They only changed it back when I went higher up because at first the customer service advisor wouldn't do anything to help me. Secondly they closed my account & gave me no warning. I received an email saying I had 14 days to pay an outstanding balance & got 5 emails in a row saying different amounts were owed, as it was unusual I rang them and the informed me my account was already closed, it's already with a debt collector and theres nothing they can do about it. They left me isolated without warning and the customer service representative was rude and didnt care at all. Disgusting service. Go with any other company but them.

Gave plus net the benefit of the doubt because it was cheap, can see why it's cheap now. I've waited 2 weeks for installation they couldnt do it on the day, the engineer said another 48 hours and it would be on but it still isn't. I now want to cancel because they haven't fulfilled our contract but will not be able to get my £75 installation fee back for the installation that never happened

Having tried a number of different providers in the past we've found Plusnet good value. Customer service, while not perfect, has been far better than our previous experiences with BT. The connection is pretty reliable - we have 3 people working and studying from home, participating in online videoconferencing, streaming videos and playing games and have not had any major problems with our unlimited fibre account. Based on our experiences over the past 3 years I'd recommend Pluset as a broadband provider.

I have been with plusnet for over 10 years, infact I think they were called EdNet when I signed up with them. They have been great until recently. Since lock down I have the broadband speed to be terrible. It drops from time to time, my internet phone is no longer usable. I have tried to call to report this twice. The first time on hold for 40 minutes. Second time on hold for 20 minutes. Finally spoke to someone that said oh I need to put you through to technical support (not an option on the menu when you ring). She seems to have put me back into the original loop with only options are new customer or customer services.. so 30 mins of waiting so far and I know I am going to go through same loop. There Bot is also not working on their website.. So disapointed!

Appalling service! Left with no broadband for 2 months..
Anytime I tried to call them I was sent to this person and then that person having to explain multiple times. I called 1 May to disconnect my broadband this I found was not done so I called again in June they then demanded I pay a months bill even tho they did not cancel it was instructed to.
I was called a liar harassed & sent threatening emails about
Adding more moneys on to a bill I should never have been sent in 1st place. Company is a joke. Save yourself the time
& money & go else where.. the broadband froze and we lost days were we couldn’t even watch tv. I called to complained nothing was done. A bunch of imbeciles.

Do not trust this awful company.
I was unhappy with Plusnet, because they always used to call with better deals and appreciated your custom and that is why I originally stayed loyal to them. After many years of being on contracts, I had foolishly allowed a contract to lapse, no call or email from Plusnet with an offer for a better contract and I was paying full price plus paying the line rental saver.
when I realised I was paying over the odds for my broadband I gave Plusnet a call. They offered a rubbish package with only a £5 saving for 18 month, in fact they first tried to tie me in for 24months, which was no good as new customers get a far better deal with line rental saver thrown in.
I almost went for it, but after a quick discussion with my husband, we decided against it.
I asked the representative to not to go ahead with the 18 month contract and cancel it as I felt I would prefer to leave when the line rental saver was almost up and not be penalised for leaving.
I have this call recorded thank goodness!
I have just received a bill for £102. They told me I was signed up to an 18 month contract! So even though they could see I was not receiving any reduction on my bill, they charged me the same amount as a non contract customer, then they have gone ahead and penalised me for leaving.
Off to the Ombudsman I go with my recording! I am disgusted with them, daylight robbers.
This company went downhill many years ago, poor customer service, rude staff, drop outs in connectivity, higher prices. I did not want to stay with them any longer, I think they are despicable trying to take penalty payments for a contract I was never on, never benefiting from any reduction in price, they are scoundrels.
If I was elderly, this would still be happening. You would think companies would tighten down on this bad practice, especially during the Covid tragedy. Yet they would seek to rip off a loyal customer of seven years.
I repeat, Do not trust this awful company.

I was with PlusNet a long time. Over that time the price I paid went up and up and the service and speed went down and down.

Some of their staff haven't got a clue what they are on about and know nothing about IT, if you are lucky you may get hold of someone who knows what they are doing, but that seems to be the exception to the rule and most don't seem to care about anything apart from getting you of the line as soon as possible... They will even lie to you.

I had the customer services tell me the problems with my speed must be to do with my equipment. A number of different engineers where sent out and they all said it wasn't a problem my end. It never got fixed and I was basically told it was my problem as they could not do anything to rectify it. I got no apology for the bad service so I left.

The only good thing was the reliability, but for some unknown reason it would always stop working for 24 hours every month just after they took the payment for the next month. A lot of my questions went completely unanswered and this was one of them.

Would I recommend them? No not in good conscience, there are a lot better companies out there. I went for a little local company in the end. Slightly more expensive but the speed and customer service is in a different league the reliability has been great not a single drop in service.

I have had so much trouble with plus net it has been the most stress full experience in my life they promise to call back and don’t they kept me hanging on the phone for over an hour and then there was no one there the manager was supposed to call back in four hours and I am still waiting after four days if you want stress go with them

Had a fault at the tail end of 2019 which did eventually get fixed by having to go through the exec office and the guy who fixed it said if there were any more problems to email him. Sure enough the fault returned in March so I emailed and had a reply saying tha I should not be using that email address and go to customer service, I emailed back saying I was told to use that email.......no reply. I have since emailed twice more copying in the group chairman (Grouo being BT) and still no reply so have some to the conclusion that if the chairmans office cant even be bothered then why are the rest of the staff going to be bothered.
They have also increased my monthly payment by double and not even told me as I'm apparently 'out of contract' so I am about to be completely out of contract and leave I would suggest giving a very wide birth.