Plusnet Home Broadband Reviews

New customer no router no one advices you that you will be connecting to open reach box in totally wrong place no engineer even though I stayed in for 5hours and I have to pay for revisit WHAT a COMPANY what a mistake

Signed up December 2020. They took 1st month's money. Sent email telling me my live date. Sent welcome pack. Opened an account with username ect. Sorted out technical issues, and yet according to Plusnet, I don't have an account with them. I literally have no idea who has been providing me with broadband for the last 4 months.

Escaped from Virgin as their price went up far too much and very unreliable, it took some time to get set up with Plusnet but that was down to open reach cockup. So far I have had no problems, I'm getting average 42 mbps and the whole house has good WiFi coveridge. Customer service has been excellent. I made a good move

Please do not waste your money by choosing Plusnet broadband. The connection is terrible! They have tried to fix our connection multiple times but seem to just make it worse each time!

Had them for more than 2 years and never have problems, or got solved like instantly. The costumer service is the best I’ve ever experienced! Great price too

They’re taking hundreds of pounds from me and refusing to pay it into my account. Saying I have to wait for a check to get it back, but yet I haven’t received any checks. Horrible internet and they’ve been stealing money from me for months for insane amounts that they can’t explain.

Disgusting company. Non stop problems. Randomly keep taking money from my account and are now refusing to refund it into my account, saying I have to wait to a check. Surprise surprise, no checks have turned up.
AVOID!

The simple fact that this company is rated with more than 1 star by anyone is brilliant proof of the British sense of Humor. The service is..yeap, exactly like this. You just wait and the page will not load. They have mysterious issues with everything, except their own equipment. Just to have a rough idea of how a day looks like when you are using Plusnet:
-I wake up at 6 am
-until 8 am I'm doing exercises as for a mysterious reason the Internet it's just not working
-after 8 am I start to use it, but wait, here starts the fun: the router drops the connection with my device. when reported they advised that I should put cables. Don't worry about the router's WIFI capabilities, that's just for design.
-in the evening at 6 pm, it starts again. The internet is dropping, either the dsl, either the WIFI connection. Constantly.

Would you like to know about their customer service? Well if you would like to sort out anything with them you should have a seat and some sandwiches. You will be on the phone for a few hours and they change the settings, it will work for a few hours and it starts again.

On the same page, I would like to say that my mobile Internet provider(Three UK) has a far better service.

Don't go for Plusnet, your mobile net is better than this.

Fibre broadband gets me speed of 10mbps, despite a minimum guaranteed speed of 22mbps. Very difficult to leave the contract with endless cycles of "investigations"... I wish they would allow me to leave the contract so I can try Virgin instead.

Previously I had TalkTalk who were quite frankly......shocking. Then BT who were fine but expensive. Now PlusNet and they combine the best of BT and the price is reasonable. Billing system could do with improvement.

As others have said, it's reliable but when it breaks get ready for an hour plus wait to get through to the service desk who generally back off to OpenReach. These days, PlusNet are a typical crafty, money grabbing, rip off service provider. Watch out for those in build 4% annual price hikes. BT's influcence I have no doubt and I am taking my custom elsewhere.

Have to restart the router daily as our wifi drops daily. It's getting ridiculous. Online forums all say the same thing about wifi dropping and whilst they pretend to fix it, nothing is done. Tried to call Plusnet and after 3min of robot twice it cut me off. Don't bother with them, useless company, useless internet connection.

I signed a new contract with Plusnet (my previous account was cancelled because it was on my late partner's name). The broadband did not go live as scheduled, I already waited for 7 business days, even though I told them that my previous account in the same address was just cancelled, I still have the router and everything ready to have the service back. They didn't contact me why the broadband didn't go live until I contacted them, and they said it would take from 3-5 business days more. I wondered if the sale person had a look on the contract he just signed with me, or if anybody cares until I contact.
I contacted them back and ford many times and It was too much hassles to I cancelled the contract.
It's now 1 month 1 day and I haven't receive the refund in my account. Extremely disappointed.

Unreliable , dont help to fix the problem said they was sending a new rooter after a week said its working so we not sending even doh its still keeps cutting us off while in middle of do something important, bad quality burfing all time ,speed is rubish pay for fiber yet dont get the right speed ill be changing provider just shocking !

This was my 2nd phone call regarding speed problems, I pay for fiber optic broadband but in the evenings I can’t even use my facebook

We switched from Uno to Plusnet to save money, a decision we now regret.

Upload speeds are as slow as the download speeds and the TV buffers often, even though there are only two of us in the household. If you report slow speeds, Plusnet always says an engineer visit is needed, even though nothing has changed in our household wiring configuration and everything was fine with Uno.

Our advice - give Plusnet a miss.

We have been with Plusnet for over 15 years now but the level of service and support has deteriorated over that time. As long as things work you're ok but getting help is very difficult. They dropped the inclusive webspace some time ago and have now dropped the Line Rental Saver option. Much less attractive.

I have been with Plusnet fora number of years and I have been having a great deal of trouble with my broadband for more than 6 months. The customer service is poor. We changed my broadband to fibre and increased the cost greatly but it seems my speed is still slow. Just after I changed to fibre broadband an engineer changed it back to standard even though I told him we had changed to fibre. I have given up with them because it has gone on for so long. this afternoon I keep losing my internet connection. I have generally had excellent service from Plusnet but I don't know what has happened but they are rubbish and have been for a while.

I've now had Plusnet for a year having "escaped " from BT. I have nothing but praise for Plusnet, their customer service is first rate and their staff really helpful. My broadband speed is not mind blowing but is plenty good enough to record two hd tv programmes simultaneously.

Service is utterly bad!! Please don't think to sign up any contract with them.Don't fall for the cheap price.

To activate the broadband they request 10 days and they never told me about it before and give me some senseless answer. it a shame that living in a developed country and need 10 days to activate the broadband and developing countries provide same service within 24 hours. This company is shame for our country..