Plusnet Home Broadband Reviews

Not very satisfied with plus net at all
Very slow download speed and constantly crashing dropping out the router going orange till it reboots its self

engineervisited 02/08/2021. tried to connect 03/08/2021 no go. Phoned them and was told it should be live anytime upto 12pm 04/08/2021, we were not told this until I phoned them. Would I recommed them.....no!!

Joined plusnet in 4 october 2020. Still waiting to be switched from my provider in December. Plusnet cancelled my broadband provider on Christmas Eve and failed to connect me. All my family are in Nordic countries and Italy. On Boxing Day I rang the technical department, only department that picked up the phone, and I was told the problem is that they have not been given an order to connect me. He said he will arrange to connect me on Tuesday when everybody should be back at work. I was connected 29 December. I am still traumatised by the lies and excuses. Can't wait to leave. Since joining plusnet I have received extra ordinary number of scam calls. Can't recommend to anybody. Avoid.

The worst ever,I had to endure plusnet for two years.They offer a one month cooling off period which I wasn't given because it took them a month to set up my connection.
I waited patiently for two years until I was out of contract to then be told I still had to pay a cancellation fee.I happily gave them the £30 and told them where to shove their broadband.I was asked who my new provider was and when I said Virgin the service agent told me he was jealous.
Lol

My broadband was going to be transfered to another provider on 30th July however plusnet decided to leave me without broadband from today 29th July. They do not provide good service and very spiteful even when you leave them end of contract.

Plusnet are incompetent and I would avoid if poss.

I moved at the end of June and tried to take my Plusnet broadband package with me. It was really messy with lots of misinformation and missed deadlines so I gave up in the end and went with BT.

When I phoned Plusnet 2 weeks before my move to transfer the package to my new address, the guy who answered said that because my vendor ceased the line, he would have to put in a new order for me. He said he’d do it for me on my move day and 3-5 days later i’d have broadband. What a lovely guy I thought. I phoned to check on progress a couple of days after I moved and guess what? He hadn’t bothered putting in the order!
I then spoke to another Plusnet guy who said that the 3-5 lead time quoted by the first guy was wrong. He said don’t worry, he will put the order in and it will either be 5th or 6th July that I will get Broadband on the line. He said he would come in on his day off, he was a ‘man of his word’ and that he was coming in to check whether I got July 5th or 6th and will call me. Guess what!? He didn’t!?
I then got an email saying my broadband activation date was July 12th!?! I phoned to check if that was right. Yes. Lol. The internal order had failed so they had to start again and I ended up with July 12th.
July the 12th came and went. Nothing. No contact and definitely no broadband.
I phoned again and they said that there was an internal issue at Plusnet and my account was ‘broken’, so I should phone sales and start all over again!!

Apart from the obvious mess, the Plusnet guys you speak to are really fake. They chat to you like you’re mates rather than a customer and don’t do what they say they’re going to do. They bore you with their internal processes and their grievances with other parts of Plusnet. I had to kick up a big stink to even get to speak to a manager.

The house move itself in comparison was a breeze!

Didn't even get to join Plusnet and they're already the worst company I've dealt with.
Setting up broadband, agreed and confirmed an appointment for installation. Three days later they email to say they've delayed the installation by seven days and changed the time. To a time I can't do, and a date that's hugely inconvenient. When I contact them to arrange based upon a sensible time slot, the one agreed in the first instance, they advise its an extra three day delay.
Obviously I've cancelled my order because that's ridiculous. Now, arranging through others, it's still added 4 days to the installation date due to a delayed order. Something which wouldn't have happened had I not gone with plusnet initially.
Comical and embarrassing for an organisation that extols the virtues of its customer service on TV and radio repeatedly. Maybe instead spend the advertising money on providing the service you promise.

Signed up received the modem after 14 day cooling off period, then internet went live on day 17 , the speeds are under what I’m due to get on the app which bt etc engineers all use yet plus net say I’m receiving above this , Disney app etc all buffering constantly as well as no internet up the stairs and barely anything in my kitchen , I tried to cancel and as i am beyond the cooling off period they said I would need to pay over £200 yet I’ve had the internet less than a week , total con !!
No idea how they have awards as the customer service is so bad staff speak to you very bad and one actually laughed when I said I wasn’t happy with the speeds I asked him who provides his he said sky! Says a lot I wish I never left them

I have selected broadband reliability and speed as 1 star in reference to the WIFI, the connection keeps dropping out, even after several channel changes, router swap, no success! It’s unacceptable in this day and age, and what’s worse is they have loop holes and answers to your complaints that just infuriate me. They also claim they have there ratings for the wired connected, many people don’t use wired broadband via Ethernet anymore. My partner and myself work from home, it is causing major stresses with our work. Also watch out for the 14 day cancellation period, it starts when you order the package, not on the go live date.

If I could give minus stars I would. Worst internet service I've ever had, and I'm from the dial up era! Customer service team don't want to help you. Broadband speed for 3 whole days was 0.08mbps, told was a fault with my line, engineer said it wasn't.
For the past year we've had to restart the router 2-3 times a day. I live in a small flat just me and my son so theres not alot connected to it at once either. Never been so glad for a contract to end in my life.

Had line drop out completely 3 weeks ago. No internet and no phone line. Just get excuse after excuse as to why it didn't get fixed. It seems they have an excuse book that they randomly use excuses from. Problem is after 6 or 7th excuse they start to make no sense as they contradict previous excuses. Should be renamed to Minusnet.

I took out a fresh 18 month contract and was told by the agent it was fixed at £25 no increase due to CPI, RPI etc. I asked for a confirmation email and after recieving this I commenced with the new contract. Roll on a few months and they increase my contract by the CPI and rpi. I complain and they ring to to tell me sorry the advisor was wrong and I could have £25 as a sorry. I explained that wouldn't cover next march's increase and why should I have to pay for their mistake. Only to be told that's as good as it's getting and I would have to now go into to deadlock and speak to the ombudsman. It's not even the money it's the principal. Disgusting company with underhand illegal selling practices. They should be fined for such lies. They used to be great until BT took over, now they're too big for their own good. This is the last time BT or Plusnet will get my custom. YOUVE BEEN WARNED READ 1000'S OF COMPLAINTS!!!

Really disappointed with plusnet, have used them and John Lewis(same thing) before and always been great, but cannot wait for my contract to be over to leave.
Took out a deal with them and was told that the price might rise over the term of the contract, I didn't expect it to rise 6days after taking the contract out. Mis-sold on price and have raised complaint, but just told that T&C's said there might be rises. No transparency and can seemingly change the price you're offered whenever they feel like it.

Really bad. Broadband was mostly unavailable for a brief time I spent with plusnet, with the blame being put on anything from highly traffic to winds. I never had any issues with previous or current provider.
Customer services put the phone down on you when they don’t like conversation. Finished of with cancellation fees that I tried to pay within time limit advised, but it has already been forwarded to debt reclamation agency so waiting for more fines.. never again

If zero stars was an option I’d choose it. Terrible connection goes off randomly 24/7. Unreliable. Customer service team is awful. Drives you up the wall it’s so awful I want to crush the broadband box with my own hands

It is most horrible service. Cannot do simple voice call over the teams. Please avoid it as they put through technical teams and they cannot solve anything. They refuse to remove disconnecting charges in spite of not able to simple services. Waste of money , please avoid it

Useless, move the goalposts in terms of pricing all the time, would not recommend them at all

Signal keeps dropping constantly .... Iv had to use my phone data just to add this review.

We switched from Sky to Plusnet about 12 months ago. The speed is okay, but not brilliant. However, the most disappointing thing is how it randomly disconnects - something it does several times, every day.

Stay away from Plusnet. Notoriously no signal, always the router or cables and so on. Even if the line speed is at a minimum the lack of signal makes it impossible to use the Internet. They do not understand that the lack of signal makes it impossible to use the Internet - the explanation is --- that we provide a minimum speed. What do I care about the speed of the link if there is no signal.