Plusnet Home Broadband Reviews

I switched to Plusnet after many years with ee, we had issues with ee's service but nothing like the issues with Plusnet. When you can get their attention they say that they will check out the speed, spooling and dropping out of signal issues and then dont. An engineer did visit and said there was a fault outside our property, but it wasn't followed up. Plusnet doesn't seem fit for purpose, I'm off as soon as the contract finishes in March, I don't know who to but by God I'm off.

it's a shame I can't give 0 stars. This is probably the worst broadband provide I have ever had. Their internet connection keeps dropping, wifi wors just by the router, nowhere else, but Plusnet won't give you any compensation or solution. Instead, they offer you commitment for another 12 months and advise you to buy a signal booster! Well, I didn't need anything like that when I had BT! I just spent almost an hour on the phone and got nowhere. Can't wait to get transferred to my new broadband provider.

Do NOT attempt a house move with this shower! Gave notice on 3rd Dec that we were moving on 17th Dec. We were assured 2 weeks was plenty of notice for a smooth transition, particularly as the new property was already being supplied by Plusnet. Moving day came, hooked up router in new house as instructed and all worked fine. Excellent...we thought.
Roll on 3 days to 20th Dec and all goes dead. Rang Plusnet to be told transfer had never happened and we had actually been inadvertantly accessing broadband through previous occupants account, which had now been closed. Told we would not be activated until 29th - so 12 days late.
Turned to the forum for support only to be offered a smug, patronising response that it is "Boones fault", "would happen with any provider" and is "logical" that the previous occupant would cease their account. Also that we should really be grateful our order hadn't been cancelled as this is typically what happens when an account is closed. All well and good, except our service should have started on 17th as agreed so what the previous occupant then does on 20th has zero bearing on us.
Activation day arrives (29th) and nothing happens (surprise, I know). Ring customer services again to speak to a rather confused young lady who repeatedly advised us "not to ring back" as broadband would be automatically activated some time before midnight and they would contact us (don't call them).
Today (30th) no promised broadband and orange light on router. Provisioning team say order is complete from their end. Technical team are only able to read what it says on their screen - "connection failed, book engineer visit". Not able to give us any indication why an engineer is needed given the property was clearly being supplied by Plusnet before we moved in. So we await the engineer visit, some time between 8am and 1pm tomorrow (Possibly. If Plusnet have actually communicated this to the engineer, the engineer can be bothered and doesn't forget).
We have so far been offered a woefully inadequate "goodwill gesture" of a month's free broadband. Given we haven't actually had any broadband for the 2 weeks since moving in, that is basically offering us 2 weeks of broadband (assuming we are even up and running in the next two weeks). If Plusnet belonged to the automatic compensation scheme, which it chooses not to be as they are avaricious rather than customer-focused, we'd be eligible for £8 per day they have failed to supply (currently 13 days and counting).
So we've had a Christmas with no internet, TV or streaming services (subscriptions we are now out of pocket for). No video calls with family during a pandemic. Two mobile phones which we have had to fund with extra mobile data. And the prospect of working from home looming again as of next week, with no broadband. No other utilities are cut off during a house move. Why is broadband? Why can noone explain what an engineer is actually required to do?
It's an absolute farce and not over yet. And the very worst part is the lack of customer care. These people are utterly incompetent and don't give two hoots about it.

I have had difficulty getting signal where I live. I spoke to
Customer service who were so unhelpful. Asked to speak to a supervisor or manager that told me what would happen yet never did!!! Stay away from plusnet…..

I am quite surprised at all the complaints about plusnet. I have been with them since 2005 and used to have a separate telephone provider. A couple of years ago' I decided it was cheaper to have just one supplier, so moved from the Post Office. In line with the industry [sub]standard, customer services if 'bad'. I am happy with the connection speed and don't experience any drops, BUT every now and again the email server seems to go offline - it does NOT affect the internet - and I have to wait a day or so for it to come back. This is not a problem since it is not my main account. My contract is up for renewal and I shall be sticking with them because everything else is so much more expensive for this light user who makes next to no phone calls from month to month.

Contacted Plusnet to move my home Broadband from TalkTalk. Explained I only had a 14 day cooling off window with them to move before I would be tied to a new 18 month contract. This was noted and assurances given that this would be done. Plusnet also took payment for the first month. I heard nothing from either provider for over a Month and I am now stuck in a contract with TalkTalk that I did not want. I contacted Plusnet who were obviously very sorry and confirmed nothing had been done . The Customer operator organised a refund and transferred me to the complaints department to make a formal complaint. The complaints operator sounded like she had just got out of bed and told me to do it online Absolutely disgusting service from start to finish . Avoid this company.

I contacted Plusnet to move my home broadband from TalkTalk and explained that I only had a 14 day cooling off period before my new 18 month contract started and as long as Plusnet made contract with TalkTalk I would be fine to transfer without paying a leaving penalty. This was duly noted and the first month's line rental taken.
I did not hear from either broadband providers for 3 weeks and then a bill from TalkTalk at my new contract rate. I contacted Plusnet and they explained that they had done nothing and were very sorry. A refund was organised and I was transferred to the complaints team to make a formal complaint. The young lady sounded as if she had just got out of bed and that I should make the complaint online. Disgusting service with terrible customer support. Avoid.

I don't rate Plusnet at all, and wont be using them again.

This is the worst of all Broadband providers I had to deal with. Broadband speed is below recommend OFCOM speed guarantee. Even when writing this review I am using my mobile data. The customer service is for themselves I gave up on calling them , the one thing I did not give up on is to review there services so less of us end up with lengthy contract and horrendous contract the better.

The connection was dropping constantly, the speed was half of what was contracted. Would not recommend it to anyone.

Reliable broadband but horrible 'customer service'. They have been charging me between £4 and £55 for the past 10 months without explanation and, apparently, they "don't have a complaints department." They have taken money from my account in breach of the Direct Debit agreement on several occasions and charged me for broadband when I couldn't use it for 3 weeks because of their ineptitude. Avoid.

Shocking treatment from Plusnet, having been with this company for nearly 6 years they cut us off without warning due to their incompetence. Left without Internet and landline for 8 days now and they phoned mobile yesterday to inform us we can't be reconnected - something to do with copper fibre. Going to have to wait 10 days now for a new provider to install and we will lose our landline number also. I work from home and it has been an absolute nightmare. I would avoid Plusnet at all costs, conflicting versions of why we got cut off by different members of staff. Not truthful.

DO NOT,I repeat DO NOT enter into a contract with Plusnet, they are no better than scammers.
When I queried an overcharge to my account they said it was for phone calls to premium rate numbers......I dont have a landline phone.
Three months into my contract the price has increased by inflation plus 3.9 %, apparently this is an annual increase so I can expect it to increase again in March.
When I looked at their broadband offers for new customers the same contract is being sold for less than I originally paid and they unwilling to do anything for me. So I say yet again DO NOT ENTER INTO A CONTRACT WITH PLUSNET.

Switched few months back and still regretting, customer service is not helpful.. had switched once before but didn't have current experience.

Broadband drops frequently and they have the worst router from which I don't even get proper signal upstairs. Can't wait for the contract to finish.

Worst internet I have ever had
Keeps locking up and price keeps going up without any increase in broadband speed. Will not use again

It's really slow but only if you're lucky enought to actually get a connection. Quite possibly the worst ISP in the country.

Negotiating new contract, 35mins into call put on hold, put phone down after a further 25mins.....not impressed with this, generally few issues with plusnet until this....

I have been a plusnet customer for several years. From 2019 - Oct 2021 our household started having intermittent connection problems. A couple of times it's been the outside line to the property. However the engineers were out ASAP and fixed the speed issues very quickly. The other has been device problems, connecting to the internet and maintaining a consistent connection or web or social media sites not loading properly. I used my own router and moved back to plusnet's Hub1. This still was not much better. I now have purchased a new router which can handle many more devices (an AX3000 spec) router and replaced plusnet's default DNS addresses and googles with BTs and now all is behaving perfectly once again. I can't fault customer service, this has been excellent. Probably one of the best out of all the companies I've delt with. IM about to renew my broadband package and having looked at other reviews I dont think I'll be changing for a cheaper provider.

Plusnet is the worst Broadband company and customer service.I cancelled the contract after 1 month that I didn't provide internet even one day . After cancellation ,they threatened me to return the router otherwise they would charge me for it!!
Do I work for Plusnet to waist my day to pack it and go to post office to post it!!!

If I could give zero stars I would. The WORST EVER internet provider. How do they get customers . Nothing ever works correctly and they can't ever fix any issues. Go elsewhere.