Plusnet Home Broadband Reviews

Terrible service, on hold for nearly an hour, being passed from pillar to post trying to sort out their error. Totally incompetent. Cancelled my debit and in a month after cancellation got bombarded with emails and texts chasing my monthly payment. Shambles! Look like a friendly local internet company has become too big for its shoes.

Average Internet speed is very poor
It's better than dial-up, but third world compared to other areas

Diabolic service so bad I can't even begin to say.....I'm out of contract now thank god and I will be moving today. AVOID PLUSNET AT ALL COSTS.....god knows how they can claim industry leading customer service!

Plusnet set our connection up incorrectly and sent our router late. It took 4 weeks to get connected. You have to wait over 45mins on the phone to speak with them. The internet speed is shockingly slow, I bought 14Mbps and have been running speed tests every day with an average of 4Mbps. Cannot watch streamed video. Connection drops out intermittently at peak times. They blame BT for everything but the issue is congestion on their own network. They are the cheapest, the slowest and the worst.

stay well away , first year with plusnet was ok then during next 18 month contract they asked if i would like to go to fibre optic , i declined. then my speed went to 0.15 mbs i phoned and complained they told me there was a fault in my house , i then changed all cables etc in house still same low speed.i have now found out that they had set my ip profile speed to 0.5mbs which meant no matter what i changed in house or even if bt had built a new exchange plusnet was limmiting me to less than 0.5mbs , so my advice stay away from them

I registered with them on the 2nd June this year and did not get on line until the 28th June as they mislaid the order. Since then I had very low if not non existence speeds on average it is a diabolical and totally unreliable and diabolical service. To contact them on the phone is next to impossible.
A company like this should be shutdown as they are not fit for service. Do not even think of using them

If you're considering using Plusnet, take it from me, go elsewhere! The phone line is fine, but the broadband is atrocious. It spends more time off than it does working, and every Friday it is off for at least three hours.
I'm a business and it has affected me so much, I've had to disconnect the best and go with someone else's standard broadband which is 5 gb quicker!!
When phoning to complain, their standard response is one of two things:
We can't see a problem, it must be to do with a problem on your end, or
We are aware of the problem, and we are working to fix it as soon as possible.
There's a reason they are cheap....Their service is useless.
(Unless of course you just want a phone line on its own, which has been fine, but oh wait.....No, they don't do that on its own......

Plusnet fibre upgrade has been appalling. Their supplied router is so cheap and weak that it cannot reach further than twelve feet within the house, combined to the fact that the BT Openreach engineer refused to locate the modem anywhere central in the house but insisted it must go in the utility room cupboard where the BT line entered the house - this is at the furthest point from where it is needed! Then when I had no signal in my office uopstairs, they suggested a discount to allow me to buy a wireless extender. This allowed me to connect upstairs but with a maximum speed of 18MB at best - a long way from their advertised 38MB! If I hard wire my laptop into the modem in the utility room (where there is no room to sit) I can get 34MB at best, so the hopeless speeds in the house are solely on account of their useless cheap wifi router. BT, who own this outfit, should be ashamed of their 'service'.

Waited five days for transfers of service. Customer helpline worse than useless.
Will be taking legal action over delays and many hours spent online and on phone.
God knows where they get their customer service people from.
I would have done better to stick the Ethernet cable up my @@@ And whistle Dixie for all the help I got from them.
Now seeking legal redress. Lucky to have barrister in the family.
Please avoid this company,
They will do you .....

the worst customer service ever encountered hours on hold each time you call

Initially speeds were good, but last couple of months its been off more than on. On trying to call and speak to someone.....the waiting times were 30 minutes+
Used half my phone allowance getting on line to notify them of fault. We now have a 3 day wait for someone to even look at our line!

Despite having to pay a hefty sum to get out of my contract, I recently left Plusnet due to their appalling internet supply and lack of customer service.

I could go on for hours, but briefly: the internet would drop out almost daily (which doesn’t happen now that I’ve switched providers), sometimes for hours and despite them ‘looking into it’; their online troubleshooter more often than not displayed an error message; they got my address wrong multiple times; it took an average wait of 3 weeks for an answer if you asked a question via the online customer portal; my online account details did not list a contract end date; they refused to take responsibility when called out on all these issues and didn’t even offer an early termination discount in light of all the above.
As a final kick in the teeth, when I called up to pay the final bill I was told there was a 45 minute wait to be put through to a human being! I tried later in the day and it was 30 minutes and then 15, which is still terrible.

It’s a massive relief to be rid of them and I strongly discourage anyone from using Plusnet!

Signed up with them 3.5 weeks ago. There have been various organizational problems like forgetting to actually send the router, and they are still sorting problems with the speed out. The thing I am extremely disappointed about is the amount of time you have to wait to get through on the phone once they've got you as a customer. 50 minutes this evening. With all the problems I've been having since becoming a customer, I have wasted so much time having to hold on waiting to speak to someone. The only reason I went with Plusnet was because it supposedly has a good reputation for customer service. I wish I had stayed with BT whose customer service is not this bad.

The worst service I have ever received.
The biggest farce of trying to move home i have ever had.
Countless lies, no communication.
I am leaving for a real internet provider

Another day and night another waste of time. Hours on email chat and no nearer getting phone line back. It was supposed to happen on Monday (Nov 2) now pomised for midnight tonight. If that happens I will cut my naughty bits off and send them to the pope.
Jesus, I now feel that legal action is the only way out of this mess.
Anyone out there want to launch a class action?
Please contact me on [email protected]
This company needs to be sorted out.
Many thanks
My legal team will be happy to take this on. Plusnet should not be allowed to get away with this appalling level of non-service.
Stuff PN and let's get some pay-back!!!!

Read this before you make a huge mistake signing up.
This is the worst broadband I have ever had. Be prepared for random drop outs lasting for a couple of mins to a couple of hours Complain and you will be told they are within their rights to have 5 dropouts in 24 hours and they do right when you are streaming

In some 15 years of broadband my last 9 months have been a nightmare thanks to Plusnet. If there was an award for bulsh*t they would win it hands down everytime. The router is as much use as a chocolate teapot no signal if your more than 12 foot away. Constant signal drop solved by turning the router off and on. complain to plusnet they direct you to a self help list no action from them you note, still not working then the fault is your house or equipment. complain and they send you another router and the problems exactly the same.Avoid this company at all costs they are useless.

Been with them for five years and live out in the sticks. The service drops down when it rains and they seem incapable of understanding this despite repeated calls to service and visits by BT and Open Reach engineers (always on dry day). Not sure what 'Award' they won, but very disillusioned with them and their useless customer service and reliability. A

Been with them i week.sorry i bothered
Faulty router replaced on installation.
Internet drops in and out reported problem reply "unsure what problem was"
NOW if you use phone line you lose Internet all together.

I signed up with Plusnet last August for phone and fibre broadband after seeing the 6 months free fibre offer - what a mistake! Due to a 'systems error' their end we were without any broadband for over 4 weeks, and another 3 and a half weeks before we got fibre. Twice engineer never showed up having organized work days so could be at home. Appalling service, long time delays holding on phone and online chat service couldn't help. Be warned and avoid!