Plusnet Home Broadband Reviews

ripped of my reward, customer service is a joke. cant speak to anyone in authority promised a callback in 4 hours that was days ago no response
cowboys stay away no good and that idiot that on tv saying yorkshire value.. stick it should be sued for lying

Utter rubbish company that don't cancel when said they have and proceed to ruin your credit score with defaults. Do not use

It has been more than four days the internet is down in our flat. Service is not restored yet.

Moved home Paid 115 pound to have broadband at my new home 6 weeks later still no broadband Absolutely disgusting No updates Zero explanation

Avoid like a plague

.... their service and attitude to customers is worse than a pandemic or plague for that matter.

I contacted Plusenet to inform of the sad news that my dear Mother has passed away and will need to stop her telephony and broadband service. Instead of offering sympathy and an empathy of the loss of a parent, I was lectured by the call centre agent that given the initial contract was arranged by myself (my late Mother suffered from severe dementia) then Plusnet is not obliged to terminate the service and should I to wish to do so then there will be penalty charges. The agent repeatedly re-iterated her position despite the fact that I alerted her that the service was provided to my late Mother home and the monthly service charge was taken out of her account.

I am still waiting (4 days now) for a senior manager to call me back, as promised by the agent, in the hope of having a more rational discussion rather than a one with an automaton agent. To add an insult to an injury, I received, today, a text message from Plusnet informing that they intend to close my complaint and escalation request, as in their view my complaint has been resolved.

At the end of the day, quality of service can only be assessed on how flexible, understanding, caring, sympathetic a business is and how it deals with the exception to the norm, if any. I am sorry to say that Plusnet staff has demonstrated that the company to be heartless, uncaring, rude, lacks basic level of compassion or consideration for a bereaved person

Very slow and unresponsive and thats just their staff , their broadband speeds are even worse ,its adverts slogan is completely the opposite to its product. Unless Yorkshires idea of doing you proud is to cut off a 77 year old grandmother telephone and sell her debt without a phone call or a letter and the only response of the customer service was we emailed her .(For the record this was over covid so bank statements was not being sent and the fault was between the Bank and the provider). Please do not even consider using this company they are a disgrace.

STAY AWAY!!!! Go to a serious provider that cares about its customers and doesn't just want to hook them up. They lie to you that you can cancel within 14 days and it takes them 14 days to set up your service. So there is no way you can TRY if the service or speed is good enough for you. Their sales team advisor was straight up lying to us that we're gonna be able to try it and cancel for free (because we had concerns about the speed they were offering us), just to hook us up. While fully knowing that that's not possible as the 14days have already expired by the time you have active service. And their support is not helpful at all! Josh from the sales team was even trying to persuade me that "try the service" doesn't mean that I'm gonna be able to test it out. A joke of a company

One of the worst companies I have ever dealt with. I was meant to be on super fast fibre, my speeds were around 3mbps for over a year instead of minimum 30. This affected my work very badly. Plusnet ignored my complaints, booked engineers for the wrong dates who then didn't even turn up. In the end I decided to just pay to leave because it became impossible. Perfect service from my new provider who is in fact cheaper. Please never use this company, their service and customer service are appalling. To have such poor broadband which basically didn't work during a lockdown was a nightmare.

the fat knob in the checked shirt, is so annoying #twat. i have had enough of rip off plusnet

Having switched fro Smarty on THREE because they could not cover the area on the Fylde where I stay I moved on Sunday to Plus Net as they use EE. Bad mistake. I was advised by e mail that the account would be set up today but I am now advised by Josh who tells me he is a senior manager that the operations team are still working on the set up but the porting will NOT take place today.
Nobody on customer services was prepared to contact their own operations team where the said where the issue was.
Very very poor service after paying £10.00 for a SIM card as well as setting up a direct debit.
Will the account be set up and my number ported? Who knows. Meanwhile I cannot make or receive calls

awful, rip off merchants. 3 weeks no service at all. no apologies. so much anxiety. they dont care. should be ashamed. awful, just had to remove evening and weekend calls. because it cost me another approx £50 because they set their standards so high. i can make calls for free on my mobile. PLUSNET-THEIVES. cANT WAIT UNTIL i DONT HAVE TO PAY PLUSNET ANOTHER PENNY. Worse company ever

When contract came to end they doubled price to over 62 pounds so cancelled as I went 8 days into a new month they charged me a full month fir 8 days usage

STAY AWAY FROM THIS COMPANY!

Firstly, absolutely shocking and awful quality of internet connection. Frequent blackouts of broadband and slow internet speeds. Unable to ever make video calls and even connect a lot of the time. Plusnet refused to acknowledge the drop in service and would even entertain helping us with this.

Even worse is the cancellation fee! Over £75 to cancel due to moving, with no offer to reduce this. Absolutely terrible customer service. No other company has such an extortionate cancellation fee. They are taking advantage of their customers and extorting them when normal life events (moving) happen.

DO NOT enter into a contract with them! STAY AWAY!

4 weeks after moving house I still have no wifi. I have phoned 4 times and been told (after being on hold 45 mins+) many dates my wifi would be on none of which have happened. I have no mobile data signal or phone signal at the flat and can’t answer my phone at work (hospital) but have been told I cannot be contacted by email even though their ‘helpline’ closes 30 mins after I’m home from work so I have to phone them on my weekend. If it wasn’t over £100 to escape this incompetent contract I would have. DON’T recommend!

Recently had an email apologizing for the lack of a recent bill, tried to transfer to them in 2020, order was never progressed and I was never able to get through to customer service. I was also never able to get a refund of my first DD £40 taken and nothing provided. AVOID.

poor WIFI, minimum speed coming into the property, their recommendation to use an Hawaii Dongle with an EE sim card.

It's very early to submit a review because we changed to PlusNet only because our previous supplier is unavailable in the area we have just moved to. I have had cause to speak on the phone a few times to make sure everything went live on the day we moved in and the prompt responses, professionalism, good sense and politeness of each of the staff I have spoken to have been really excellent. Keep up the good work, PlusNet!

Never again. Broadband is rubbish and if you try go leave they interupt and talk over you. Also my account tells me that I have zero months contract but their records say that I have 7 months left on a contract that I cannot remember signing up to or giving permission for. What a shambles.

Absolutely rubbish customer service provided by Plusnet as well as their prices which are very high and going up even more for a totally rubbish broadband. Totally awful

I manage an account for my elderly parents.
Previous to Plusnet other phone companies couldn’t set this up. Plusnet make everything easy.
I have rang Plusnet several times over the years and without exception they are the most helpful and lovely people.
Today I talked to Daisy in Sheffield.
Problems are sorted straight away . Excellent company.
I would be happy to put you forward for an award for customer service . Thank you