Plusnet Home Broadband Reviews

Can’t stand it I signed up to broadband and mobile Both a let down internet keeps cutting out and continually needs turning off and on to work again and as for phone 3G and even that cuts out will be switching both as soon as possible warning to others please use someone else

The worst Broadband company i
have ever had dealing with in my life time if anybody has sense stay away from them bad service all round. No English-speaking operators to deal with your problems.

I spoke to Liam today,,, regarding my deal with plusnet so happy with my new deal (as I was about to leave plusnet after 6 years) Liam Was so friendly and knowledgeable! Thank you Liam.

Almost at the end of my 18 month contract- thankfully!

WiFi started dropping out after a few months - had to reboot router to get it going again. Some devices just wouldn’t work or would work intermittently. In the end I found a thread on their community forum with literally 1000’s of comments on it that had the exact symptoms of the internet service I was receiving - turns out the router is known to be defective! I did manage to get a firmware update pushed to the router that made it more stable but I do still have drop outs of the 5gHz occasionally. I will definitely be changing provider.

I wouldn't even rate them one star the lack of communication is beyond the worst I've ever come across, my daughter at the age of 7 could do a better job, billing dates was never changed when I asked for 5 months but was reassured over the phone the billing dates had been changed, I was billed for late payments due to this at the rate of almost 8pound on top of my bill that they had put up to 30 pound a month for Internet that was never working always cutting off,Plusnet breached the contract on several occasions cutting my services off before the 14days of a late payment,plusnet are a money scamming Internet provider that doesn't give you the service that you should be getting, I was paying for fast fiber and had nothing but issues for months on end, the staff tell you what you want to hear over the phone then don't follow though with what's said, on several occasions I've had the phone put down on me. I am highly disappointed, my account was supposed to be credited due to all the complications but never was. Worst providers I've ever been with I also had to make a upfront payment to join. I HAVE NOW JOINED TALK TALK WHOS STAFF HAVE been trained up well in dealing with customer service and join for fast fiber at an brilliant rate that stick to the contract agreement

Signed up for plusnet broadband in October 2020.
Still no connection 22.12.2020. Suzana Salihu rang me on 24.12.2020 and confirmed that I would be connected by midnight the latest. That didn’t happen. She cancelled my existing broadband. That is all. I was left without connection over Christmas. I was not able to keep in touch with family abroad. Suzana Salihu was not even able to understand why I made a complaint, after all she allowed me to have phone line. I was given £60 goodwill gesture. Hope she got a bonus.

As a long serving Plusnet customer. I am suffering rolling service black outs every night at an ever increasing rate. After months of this Plusnet customer service did not want to know. I filed a complaint and I got a copy and paste scripted automated reply.

I wrote to the CEO of the company who did not reply but passed me onto another drone who has been worse than useless and continues to play games as to get me to go away, live with it or give up.

They are simply playing a game of attrition with me.

My internet speed is ever decreasing. I had an issue with there speed a few years back it was running as low as 1mb at key times of the day.

Due to these rolling blackouts I cannot take the risk of working from home and have to commute long distances just so I can perform my job.Costing me a lot more money.

After years of dealing with Plusnet you learn to live with inferior service and low expectations.

Over the years they have been rude, unhelpful and uncaring. The last time I was having rolling blackouts they would not do anything because they had a rate of something like 20 per month and I had 19.

My whole Plusnet experience has been a dog fight. Ever increasing prices and decreasing service.

You will not get any help from them. They hide behind there bureaucratic, cold, robotic anti people processes

After having many internet service providers I've got to say Plusnet is by far the worst

18 months in and finally now able to rid my house of PlusNet - Terrible speeds, unusable for much of the day is more than one device is in use. Terrible customer service, no interest, empathy or resolution. This company claims to be all about it's customers but that couldn't be further from the truth in my experience.

Customer service hung up on me when I telephoned to cancel my contract.
I am cancelling because the Billing is very difficult to understand. If it is wrong they apply monthly credits as they are unable to adjust the cost to the agreed rate.
They apply annual incremental increases every March so one needs to be aware of that whatever is agreed.

They refuse to put a deal in writing by email, wanting you to sign up based on information given on the telephone.

Boy am I glad to get away from Vodafone,signed up with plusnet brill speeds,they had my broadband up and running asoon as my contract ended with Vodafone on the same day,I'm happy with everything and customer service were great,thankyou plusnet for a broadband that works perfectly.....

Do not choose Plusnet. Their customer service is terrible. They do not deal with issues and you risk being without connection for a considerable amount of time if you have any issues as they are not interested in resolving problems and do not communicate with you.

when I signed I was supposed to get a cash back voucher but when I tried to caim the £75 voucher PLUSNET said the offer had expired even though they where still promoting it.

So I called the helpline today to cancel my subscription with plusnet, (poor speeds and cost increase) to get an adviser called Stu. From the get go he was rude and arrogant and belittling. As the call went on he explained that I should have had emails from plus to say of price increase, I explained that I had not received any emails from plus, not in spam or junk. Stu gave me the email he had which is not my email never has been. Turnes out that if you haven't given your email to plusnet they MAKE one up for you. So its my fault I haven't given my email....I would have had I been asked. I have left plusnet

I signed a 18 month contract and like most people the price went up in April which I wasn’t happy about. So I rang Plusnet to log my disgust about it. The agent was cocky and repeatedly quoted that it was in the T&C and I should of read them properly when I signed up. When I pointed out that plusnet had failed to give 30 days notice of the increase I got the usual lies that plusnet sent a warning in February and I must of not read it, then the excuse it might be in my spam or in my junk mail you know the script, complete rubbish. I’ve checked my spam and junk and NO email received. The cheeky get then offered to credit my account with £15 and then sent a message saying that my query was dealt with and I was happy with the outcome.

Signed up in the 3rd April and we are now on the 4th may and no broadband, had to speak to 4 staff member until one did what he called the basic to identify what the problem was. The complaint team do not call you and two agents promised to call me back and failed. The staff are polite but they fail to do thier basic jobs when following their tick sheets, very poor customer journey!

your company made me take 3 days off work and no one attended. Left me with a service for 8 months that didn't work.
All together I've lost 780 with your company in an 8month period, promised my check of 120 would be paid in 14 days. I'm still waiting after 17.
Staff are badly trained. Had the phone put down on me when I attempted to cancel my contract.
The list goes on.
Diabolical company. Will never recommend and will post a bad review every single chance I get for the rest of my life about your company.

Absolutely dreadful customer service for business. Extremely long time waiting for call to be answered. Totally incompetent when dealing with my problem with new line. Only ever contact me with text which I cannot reply to no email I can write to ---just the phone number which no one wants to answer

Been with Plusnet for several years.
When I have had problems, only once have I had to put the phone down after waiting 25 minutes Apr 2022). But the next day I was picked up with 30 Seconds.
staff was brilliant. Genuine apology for there being a problem. After quick checks, a fault was found and an engineer was booked the next morning.
This great service has happened every time I have contacted Plusnet for various reasons.
Great Staff. Great service. Great company.

Hi
Long term customer. Moved house and new contract agreed. However, as it was 23 March I started contract, ONE WEEK later I had my package price increased by 3.9% - ONE WEEK!!

Sales person did not mention this when switching. I assumed (wrongly) that the price I was quoted would include this very recent change.

Customer service just keep referring to an email they sent in February about their price increase.

Will switch as soon as I can afford the cancellation charges!!

I though PlusNet were good, not anymore, don't know what's happened to them.

A shame because the competition ain't any better.

Terrible.

It's my elderly Mum's account and we moved from PlusNet to John Lewis exactly a year ago - it even says on the plus net account this is the case - but have found out that she was being charged by plusnet as well! Customer service... well, after waiting over 30mins I spoke to an advisor who told me there was no way this could happen, asked to be put back on hold, then cut me off.

Mum is down £211.99 and I'm still trying to get hold of them. This is after a year of bad billing and all manner of mistakes by plusnet previously.

If you want to keep sane, stay far far away from this shambles of a company.