NOW Home Broadband Reviews

Broadband speed is absolutely abysmal. The connection drops constantly and makes it almost impossible for two people to work from home at the same time, which is not ideal at the moment.

Absolute circus.
They sent contractors to set up my line, only for them to tell me that my house couldn't get broadband atall. (They were wrong!) Customer service then confirmed that my house wasn't set up for it (again wrong). I cancelled the broadband, and then a week later a different engineer turned up out of the blue (without NowTV telling me they'd booked or sent one). This engineer said he could in fact set up my house, and that they'd sent third party contractors to do the work who didn't know what they were doing.
I still haven't received a refund for the 'set up' fee.
-They cant even be bothered to send qualified people to set up your broadband.
- Customer service, you have to spend ages trawling the website to find a number.

Provision over the past year has been very good, with 14mBs download and 1mBs upload on average. Renegotiation of the deal was required as renewal cost was a steep rise. A pity they did not offer their best price in the first place! Your offer was not as good as I negotiated with NOW Broadband. Why is that? Pricing seems a bit of a mystery and your service is not necessarily the best/cheapest.

awful service, no broadband for 3 weeks, having to ring 5+ times for total non answers blaming openreach, was told every time someone would be in touch but nobody ever was, but hey, at least i was told i would be compensated right? wrong, when enquiring further about the compensation i was told i wouldnt be getting any and my account specifically was denied this, absolutely shockking especially with people working from home and having wifi is vital for this to work. and to top it all off theyve charged me 5.68 for calls i didnt make. do not go with this company, absolutel d***heads

Worse broadband provider I have had and I have had most of them. I keep changing to get a better deal and NowTv was the cheapest in a June 2020 when my last contract with TalkTalk was up. I wish I hadn’t left TalkTalk. Why change when there was nothing wrong. My speeds have continually been lower than NowTv guaranteed, I have contacted them and tried a variety of alterations as they suggest, but to no avail. The internet freezes, trouble watching Netflix, etc. Really fed up and pending the early fees I have to pay, I intend to leave them very soon.

Broadband is reliable and hasn't yet let me down. Speed is OK and get what you pay for. Only problem is the range and I have had to fit a range extender to get to rooms outside the room the Broadband hub is situated.

Range of WiFi router is terrible. I'm in an apartment and speeds in one of the bedrooms are negligible. Customer service is OK, although problems often take a lot of explanation and are relative to other firms slow. I've decided to cut my contract a couple of months short due to being dissatisfied.

vodafone broadband absolutely useless. Never choose. Used them for 5 weeks. All 5 weeks i not seen broadband speed as was provided on contract. The reason was that they fixing tower and uknown when i get broadband. I decided to find other provider. Call them explain all and canceled. All was agreed. After 1 week they sending me final ugbill £245 for 12 months. To get in touch right person takes you 3 hours. Vodafone manager happy to cancel all whats happen and after 5 days i have email with outstanding balance again. This hapen 4 times. Please never use Vodafone Broadband.

They have left me without home security as the NOW router is not suitable (too weak) to run system and I should never have been told if would not affect my security system at the time of sale despite me going into detail at the time with the salesman at NOW. The cost to sort this is in the many hundreds. Money I do not have. They have taken no responsibility at all. I’m a single female with a panic button due to previous threats hence the security. I have been fobbed off constantly. The speed is very irregular despite having the most expensive super fast broadband package. I can’t even get NOW TV . Customer service don’t have power to sort. I am vulnerable in my own home, paying through the nose for irregular broadband. and now I am going to have to pay for a specialist to try and sort my security system. Totally appalled with the company. Letter sent to Head Office. No response.

After nearly 2 years. We are in the process of changing to another supplier. All I will say is if you are thinking of Broadband look else where. After 2 years we are giving uo with them. They have little or no interest in providing a reasonable service.

I have used Now TV for broadband for just under a year now, issues with the connection. failed engineers.... months without speed... its that bad we cant even watch a film with nothing else connected it just buffers... been emailing for months still not sorted.... rubbish company.... offered £15 compensation for months where i had no broadband and was paying £18 a month.... going to take it further now as they are very unhelpful and take over a week or 2 weeks to reply

Used this website when looking for a new supplier and the reviews almost stopped me from going with NowTV - would really urge everyone to take these with a massive pinch of salt as people typically only leave reviews when they are upset! My experience so far (around 3 months) has been absolutely fine - customer service has been quick and helpful, the speed could be better but is absolutely sufficient for daily use even with loading videos/ movies/ streams!

I originally signed up with NOW Broadband as they offered the best value deals, but as I've discovered that comes at a cost. I have no issue with the broadband speeds, but I've had several issues with service drop outs. After line tests they have insisted on having an Engineer access my property at great inconvenience even though the faults have all been at the exchange.
A few weeks ago I received an email telling me another supplier had requested to take over my line. I immediately phoned them and told them this was a mistake and not the case. I was advised they would put a stop on the line transfer and I'd receive an email confirming when this had been done. No email was received, so I called them back again. I was given no explanation as to why the stop hadn't been actioned, but they would deal with it straight away and I was assured my phone line would not be cut off. On Friday my phone line and Broadband were cut off! After numerous phone calls (you have to go through the same set of security questions twice every time and they have a habit of cutting you off when they try and transfer you) I've been told my only option is to sign up as a new customer again - which will take 14 days. Also, my phone number of 26 years has been deleted and I can't have it back! They have accepted they should have actioned the 'stop' on the line transfer but just didn't bother, so tough luck it's too late now!!!!!
I now have no phone and Broadband for at least 2 weeks during our 2nd lockdown in Aberdeen.
Don't be tempted by the cheap deals, they're hopeless!

I have been a customer of Now Broadband for a couple of years now. Besides there being a couple of local faults, I have not had any problems with service. Although having said that the signal can be rather slow at peak times.

After my initial contract was up I renewed but phoned and got a far better deal than I was quoted online. I pay £17.99 a month for standard broadband. Should have been £25.

My only criticism is of the modem it's self, it only has two Ethernet ports.

Purchased NOW broadband and the whole experience from the start has been great. Broadband went live on the expected day with no issues at all. I live in a property that has the downstairs area in a basement so I wasn’t expecting much but to my surprise I get full WiFi signal every room of my house.
So pleased, great service

Signed up with Now broadband this morning and requested to keep my landline number. I then received an email from them stating that they had chosen to change my number! GRRRRRRR!

Tried to reply to email and also respond via various online contact forms and complaint forms, but no response.

I have decided to cancel contract and will look for better contract with existing supplier, on hold to Now cancellations team as I type.

absolute garbage, near impossible to contact. constant weak signal right through house.

literally don't understand how now tv have the cheek to charge you for this. My old dial up Internet was quicker and more consistent than this. Absolute load of **** don't waste your money or time as that's all you'll do waiting for something to download.

I wouldn’t even give them a star, shittest broadband ever slow as fuck shit customer service want a refund

Overall satisfaction is down one star due to my telephone number not being ported,i am not that worried as i only have calls telling me "i was involved in a accident".Been three weeks with Now and to be fair everything they said has been done,apart from the number porting.Good consistent speeds and no drop outs,router sent out when they said,engineer arrived when they said and 2.5 meg off my max speed so very happy with the service so far,i hope this continues.