NOW Home Broadband Reviews

Truly the worst customer experience I have ever had, bar none. Intermittent internet outages and slow speeds over the course of the contract which have never been sorted. Excruciating phone tree that often drops calls and frequently points you to the wrong people, all of whom try to be helpful but are limited by the Now script and training processes. Eventually I have been told that my router is faulty, but that a replacmeent cannot be sent out and I have to change my contract to a new one that will cost more. Avoid Now Broadband and 'Now powered by Sky'. Cynically, I have to assume that Now Broadband is now a relic product and they are encouraging customers to move to 'Now powered by Sky' by winding down any form of service to Now Broadband but are not actually telling any one this. Avoid at all costs, truly awful. I am still waiting for a response to my complaint more than 6 weeks later.

Poor service, poor communication and a fat fee payable to leave Now which effectively fails to provide the broadband service I'm paying for. Zero star company.

Now broadband is totally unreliable. One day download speeds of 42 mb, /sec next day less than 1 mb/sec. Totally unpredictable performance. Locks smart tv box frequently.

I purchased the NOW/SKY broadband through Quidco.
During the purchase process, there was no option to select the day I would switch.
My purchase wasn't tracked (Chrome, no ad blocker).
I finally found the same service cheaper at TCB and decided to use the cooling-off period to cancel my order.
I requested the cancellation via the web form and received an email saying "We're working on it," but then nothing happened. They ignored me and shipped the hub as if nothing had happened.
I'm disappointed.

Shockingly bad customer service ...no understanding or acknowledgement of concerns raised, refusal of request for email responses to queries and refusal for end of contract bill

The connection was terrible for a long time because there was an issue with my router that took a very long time to replace

Phone connection and broadband are very good for our needs

Terrible my dad is elderly with Parkinson’s disease, his phone and internet are down with no engineer for 48 hours, leaving him vulnerable for days . Not great customer care ☹️

Poor service, poor customer service, and no resolution of issues.

Wish I could give them less stars. I tree took out my cable during the last storm. Have been on the phone multiple times, they were worse than useless. Supposedly booked engineer yet no one has come. Said once no one was home but we were, plus a way in between the houses, one visit was rejected. Last time I called best they could do was send it to the network team. That can take up to 72 hours. Still don't believe that was even done.

I've been with now broadband for years. Disgusting. Will definitely be switching to another provider.

Advertised as up to 63 mbps. As soon as purchased, it's actually only 15 mbps due to the line...

the worst broadband providder i have ever been with. streaming movies or playing online games, I get disconnects most days.

Told the line is fine and speed is what the line is limited to. Somehow worse than sky who I had before. You get what you pay for. Never again.

Shockingly unreliable internet. As they piggy back off OpenReach, they seem to leave all technical issues to them, unfortunately I've needed a NowTV Broadband engineer for about 2 weeks, as I have no internet in my office and am a remote worker, so this is costing me money as I loose clients. I've emailed and called THREE times, but their automated phone lines are a nightmare and their customer service is shockingly poor, they haven't even bothered to return my correspondence. As soon as my contract ends, I'm out of here NowTV Braodband and will be making sure that I tell everyone of your terrible service.

I have been with NOW since 2020. I have brilliant broadband, a landline and anytime calls. I have never had any problem with this company at all. I have just renewed my contract for another year at £28 per month. I am very happy with NOW and hope to remain a customer for many years to come.

the worst broadband providder i have ever been with. try streaming or playing online game when you get constant disconnects like 20 times a day at times..

It's okay, could be faster though.

Unfortunately, I cannot get fast speeds in my block, therefore the Now ADSL is the only hard-line available option. The speed is what it is, but the internet goes up and down too often. Too unstable.

Now Broadband is good for the flexibility of a 1-month rolling contract but during our time with them we've had a few outages so it's not always the most reliable, but customer service were good to resolve the issues. However, we have had to use Internet booster plugs to improve the internet speeds upstairs. They've also significantly increased our monthly bill so it's likely we'll be looking to leave and get a new provider

Never had any issues with customer service - had a engineer come out within 3 days of the arrival of the box and it didn't work due to past tenant cutting a cable they weren't meant to. The speed was always good, it would drop out every now and again (like every broadband provider I've ever had) but it's easily fixed by a turning it on and off again.

I am extremely disappointed with Now Broadband. After experiencing poor service and deciding to cancel, I became aware they had incorrectly charged my account and promised a refund, but they have refused to issue it. Their customer service has been incredibly unhelpful! It’s frustrating to deal with a company that won't honor their commitments. Avoid at all costs if you value transparency and decent customer care!

Absolutely atrocious, I’m a few days of being free of them. Customer service ???????? what customer service?? The last 5 months I’ve had nothing but trouble, three engineer visits after being on the phone for ages (no live chat on broadband)…… low speeds , dropouts and days without any broadband was the norm with this company. Every time I did get through I was told that my line is ok but honestly it truly wasn’t…..or did they think I enjoyed waiting on the phone at random times of the day?? Or even worse and that I was lying?? Even sending emails was ignored and in some cases didn’t even reply….ill be so pleased when my contract expires as I’ll never going to look back at this shambles of a company.