Direct Save Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
Direct Save.
How Direct Save compares:
- Typical Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
-
Reviewer
james teasdale
Location
burnhope
Date
02/12/2019
-
Reviewer
David Vleave
Location
Somerser
Date
29/11/2019
Comments:
Having read some of these reviews I am wondering if they refer to the same company. I have been with these guys for 4 years and still getting a good download speed on a standard non fiber line. I don't use the line for calls only the internet and have been paying the same price with no clever add one or price hikes. Very happy and any technical issues have been quickly sorted. Thank you. -
Reviewer
Paul
Location
EXETER
Date
29/11/2019
Comments:
The best Broadband that i ever had -
Reviewer
ANTHONY BARNETT
Location
MANCHESTER
Date
27/11/2019
Comments:
Good cheap broadband with Direct Save.
Havent had any problems with them. -
Reviewer
james smith
Location
glasgow
Date
24/11/2019
Comments:
l will end my agreement on 01/02/2020 l fee the broadband is rubbish it is very slow and cut of have to start over again not good for the money i have to pay l am sick of phone help line -
Reviewer
Brian Fisher
Location
Cleethorpes
Date
21/11/2019
Comments:
Had no problems with anything since switching from bt,four years we have been with you.
-
Reviewer
spyros
Location
Manchester
Date
20/11/2019
Comments:
Try to avoid them! There are thieves
They charge my bill with 9.95 extra for a membership i never asked. i try to get in touch with them but they put the phone down. i apply to a new provider and after they told me that i have to pay 54 pounds extra because 2 months remaining for contract to finish but they already charge me for that membership without to ask me and 2 months before the free membership finished. of course i will no pay anything and i am ready to take legal action against them. They are just thieves -
Reviewer
spyros
Location
Manchester
Date
20/11/2019
Comments:
Try to avoid them! There are thieves
They charge my bill with 9.95 extra for a membership i never asked. i try to get in touch with them but they put the phone down. i apply to a new provider and after they told me that i have to pay 54 pounds extra because 2 months remaining for contract to finish but they already charge me for that membership without to ask me and 2 months before the free membership finished. of course i will no pay anything and i am ready to take legal action against them. They are just thieves -
Reviewer
Jimmy Mackie
Location
Falkirk
Date
15/11/2019
Comments:
I had problems with my landline, reported same to Direct Save. Problems al sorted within 48Hrs. That's what I Call Excellent Service. Well Done to all concerned. Jimmy Mackie. -
Reviewer
michael
Location
Hereford
Date
12/11/2019
Comments:
broadband speed is weak BUT service from directsave is good -
Reviewer
Andrew thorpe
Location
Whitwell
Date
12/11/2019
Comments:
Good Company to Deal with Broadband and phone line’s highly recommend them for the Service provide .
5 Star. -
Reviewer
Diana Barnes
Location
Grays
Date
12/11/2019
Comments:
Been with them a long time now much cheaper and more reliable than BT,customer services have always been good everything has been fine only recently broadband has been stopping now and then,only last a couple of seconds then comes back. -
Reviewer
Joan Davis
Location
Essex
Date
12/11/2019
Comments:
Been with Direct Save 6yrs this coming February, had no problems, and hope to be with them for many more years. -
Reviewer
Irene
Location
Truro
Date
11/11/2019
Comments:
We are extremely pleased with Direct Save. If we have had a query or problem they have solved it very quickly and efficiently. Keep up the great service. -
Reviewer
Chris Woon
Location
Taunton
Date
11/11/2019
Comments:
I have been with Direct Save Telecom at 3 recent addresses and have found them to be most helpful and resposive to my requirements.I have recommended friends who have also joined them and been very happy. Price and customer service is good Consequently I have no reason to switch! -
Reviewer
Chay Tana
Location
Lincolnshire
Date
11/11/2019
Comments:
I've been with DST for over 7 years now and it's been quite some years since I last had a problem. That was when my router expired, but after one phone call or one email - I forget which it was - I had a new one shipped immediately and I received it in 3days. I recall having some minor connection problems when first signing-up with them in 2012, but I always had good service from them and no long waits for the phone to be answered. In comparison my previous and more famous service provider was abjectly awful - so bad that I'm surprised I've never given them a 1 star rating! While I appreciate that some people have had bad problems with DST, based on other reviews here, I've never had any serious problems, plus in the last 3 or 4 years not a single one. -
Reviewer
Sean
Location
Runcorn
Date
11/11/2019
Comments:
Overall not too satisfied the customer services just put the phone down on you when they feel like and don't ring back so you have to que up all over again the customer services isn't the best I had my broadband disconnected for a week and they didn't inform me I had to ring up find out the problem they didn't rush to sort it out. Broadband speed is okay I guess when it works that is. The staff are rude and don't rush to sort anything out for you they over charge you on your bill sometimes too with out telling you. Wouldn't recommend to anyone searching for broadband !!! -
Reviewer
james green
Location
campbeltown
Date
11/11/2019
Comments:
been with them for years never a problem would recomend them 5 stars for me -
Reviewer
MK
Location
Fife
Date
11/11/2019
Comments:
Excellent customer service AND you get to speak to a real person, without having to go through endless menus!
Broadband speed isn't an issue for me as I do very little online, and to date haven't had any problems that haven't been resolved promptly. -
Reviewer
Daphne Spencer
Location
Norton
Date
11/11/2019
Comments:
A very helpful company . Have been with you virtually from the start. Your price compare very well with all other companies . Thank you for your service.
Comments: